I have purchased the license and not received both activation email and invoice. Its been 2 hours ago and the support chat will only available on next week. Pls help
Our subscription was automatically renewed in November without explicit confirmation from our end to proceed with the renewal. We have engaged in discussions with a representative named Eric regarding this matter. Despite our efforts to reach an amicable agreement, Eric is moving forward with closing the ticket and…
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Hello, I have requested a free trial license key, and it did not show up in my email, not did the account activation email. I was wondering if there way any way for a staff member to reissue the key or provide the key via email again!
can not connect to computer because it is saying I am at my limit. I only have one connection
I have purchased a Business License. I have received my invoice and confirmation of purchase but did not receive a activation email. Checked junk folder nothing. Can someone advise on next steps. Thanks
Can someone please explain the difference between multiple concurrent sessions and 15 Concurrent sessions (in tabs) per concurrent connection? If I have 30 users, does it mean each user can access 15 different devices through different tabs? Totaling to 450 active sessions? Or, does each concurrent session support 15…
I've downloaded what I've been told to download on both my Remote device and my dad's "host device", but my PAID remote account does not function like a paid account. I keep getting thrown off the session with a window that asks me to buy a license. What's wrong? Thanks! Dale
Hi How do I know the company email address that is attached to our premium account ? We subscribed to this license agreement a long time ago, no one knows which company email that is attached (if any...). Currently I apparently need this email address to be able to join the existing license agreement. if I know the PAC…
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