This discussion has been merged.
Please process a refund.
I paid for premium subscription but I can't see the expiration date of my licences in the section "Billing" \ "License Usage". If I click on "Subscription" menu I have a link to access "Customer Portal". I'm welcome on this portal by a message "your account is not actived". If I want to activate my account, I need to set…
Hello, I own a perpetual license for TW 13 Premium. I would like to know if there is a way to upgrade to 14, keeping perpetual license, I don't want anything about monthly and annual licenses, that's why I bought a lifetime license in the past. How would this upgrade from 13 to 14 work? Thanks!!
I can not create support ticket neither connect to a client computer.
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