I am moving from Servicecamp to an opensource ticketing system. I know I will not be able to do a 1 to 1 direct import but I would like to keep all my previous tickets for informational purposes (audit trails) and security purposes. I do not see a way to do this within servicecamp itself. Is there another way? DO I have to…
What is going on with Service Camp lately? Login issues, timeouts and now ridiculously long load times just to refresh my ticket list. Now I just read that teamviewer is no longer developing service camp. Time to jump ship. Teamviewer's remote management software is good but service camp is abysmal. I won't be renewing my…
Is service camp a service worth getting into, reading posts from various users it seems they arent developing it or fixing issues as they occur. Is this the experience for other users?
Recently, we have been having issues where our accounts will timeout and have to re-log back in even though I have the "Keep me signed in" checked every time I sign in. This is happening to me and my tech. What is the timeout on being logged in and why is it not keeping us signed in when we have that option checked?
Hi Team, One very nice feature we are missing from a previous ticketing platform is the ability to Join (Merge) tickets together. This is extremely helpful with multiple related notification emails or similar tickets from the 1 client. Of course, having the ability to join tickets, you would also need to split (un-join)…
All of a sudden, with no change to our network, when we as admins send emails back to our customers on tickets the emails keep timing out connection and won't send. Also, about every day we get an email stating that teamviewer cannot connect to our mail server (which is in-house) and it shuts down the connection. If i go…
I want to know if it's possible to change the domain. For example, the domain in Servicecamp is "sub.servicecamp.com" and I want to do "sub.mydomain.com". I tried with CNAME in DNS records. And I got this The change of the main domain of mailing is okay. Thanks
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Team Viewer, Sam Warner helped me before. I got connected to the printer WiFI & was able to print. I remember he selected some things on my computer that finally allowed the WIFI to print the selected pages. However, I don't know what I did, but I haven't been able to print from WIFI now. My printer says I have 12 pages…
Anyone know where to find deleted tickets, the data is skewing reporting for me and would like to see what they are and where they are?
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