Where is "Remote Control using Windows Authentication" in the new interface?

DoSpamu

Hi everyone,

I've recently switched to the new TeamViewer Remote interface and I can't find the "Remote Control using Windows Authentication" option that was available in TeamViewer Classic.

In the old interface, when a customer connected via QuickSupport/Service Case, I could see the session in the Computers & Contacts list and right next to it there were connection options — including Remote Control using Windows Authentication (see screenshot 1). One click and I was prompted for Windows credentials, which allowed me to handle UAC prompts on the remote machine without issues.

In the new interface (screenshot 2), when I open a session, I only see a Connect button on the right panel with no option to choose the authentication method. I've tried clicking the arrow/dropdown next to Connect but nothing appears.

This is a critical feature for our IT support workflow — without Windows Authentication, we can't interact with UAC prompts on machines where the logged-in user doesn't have admin rights.

SophE

Hi @DoSpamu,

Welcome to the TeamViewer Community, and thanks for raising this!

The Windows Authentication option still exists in the new TeamViewer Remote interface, but it's located and displayed differently than in TeamViewer (Classic).

The workflow itself has not been removed. Instead, Windows Authentication is triggered from within an active session, rather than being pre‑selected before connecting.

Please find the exact steps in detail in the following Community thread:

https://community.teamviewer.com/English/discussion/130714/connect-via-windows-authentication-using-the-webversion

Note: The same steps apply to the TeamViewer Remote full client as to the TeamViewer web client.

Once your remote user is connected, you can switch to Windows Authentication from the session controls and enter Windows admin credentials to handle UAC prompts, just like before.

If anything is unclear after checking the steps in the linked thread, feel free to ask. We're happy to walk through it with you.

Best,
Sophia