Posted by claytone
Digon

Re: Commercial Use Suspected

OK, it's been about a week now for me, but I have decided to use another product which is actually better. Can't say more, since these TV censors this message board pretty heavily.

For what it's worth, there is a form:

https://www.teamviewer.com/en/support/commercial-use-suspected/

which you can fill out to protest their decision. There's no hint that this will work, but it's worth a try if you're not in a hurry. The field "Affected TeamViewer ID" is looking for the numeric TV id of one of your systems, so ### ### ###, three groups of three digits separated by spaces. This totally makes no sense, since I have system A and system B. Both A and B are associated with my same TV login, they mainly talk to each other, and both are blocked. I submitted the form for only system A, heeding warnings on the form that "sending multiple requests will prolong the process". So we'll see if either one gets unblocked. This is what we call in English a "moot point", something which may be of interest for academic debate, but has no impact in what others might call the "real world".

Posted by stanislav1
Henagon

non-commercial use

I do not use the program for commercial use, I go for a few minutes, but I have limited access, why?

Highlighted
Posted by Tiago222
Proton

Re: Commercial Use Suspected

I can understand a nag message when their system false-positives a commercial use when there isn't one, but to tell me I can't connect to my house for 5-7-10 minutes because they as a company are suddenly all holy and mighty - meanwhile I'm still waiting on day 5 to hear back on them fixing this **bleep** commercial use thing has now reached totally unacceptable. The workplace I manage will now be obtaining new remote software AS SOON AS POSSIBLE, like, seeing as this blocking happened at 3am and I had to VPN my way in (my just-in-case route), this morning when I get in there, and no longer renewing any license with the company now here forward because of the way I have been treated. Their overzealousness, greed, and genuine lack of concern has now cost them a real paying contract. I'm still very unhappy in the ultimate of sense of the word that NO ONE THERE HAS been able tell me what the **bleep** I did to make them think that my junk recycled notebooks with the screens open and webcams aimed at a few places in my house, are commercial.  I mean... they have the password, they can go in and see kitty if they want - if he's on his tree anyways...

Oh, yeah, and the 500 character count limit - not mentioned anywhere else on the feedback mechanism of the client software, - presenting me with a very irritating message that I got after I typed all of it in nicely was a wonderful bonus.  Goody.  That's how to stick it to those complainers...

6 Replies
Posted by Tiago222
Proton

Re: Commercial Use Suspected

P.P.S.  Thank you TeamViewer GmbH for the wonderfully robust censorship programming as well.  Makes me look like I have the mouth of a drunken sailor.  

Posted by Alfista-SK
Henagon

Re: Free account computer limit

Hi,

 

I have the same problems. I manage mo home PC's and my family and cant do it, while all PC's are marked as comercials. And I have also some servers, they are marked also....

I have under 20PC's in my account but still have problems from that time they created this new politics and cant use it.

Every time I conenct I'm marked as a commertial and have only 5min for work. What can I do in that time ...

 

Is possible somehow to resolve it?

 

Thanks.

Posted by sornord
Trigon

Re: Commercial Use Suspected

Yeah, I had to laugh at the censorship.  The initials for a male steer's **bleep** output were bleeped, not the WORD, the initials.  Me and my **bleep** mouth!

Posted by sornord
Trigon

Re: Commercial Use Suspected

BWAHAHAHAHAHA!  The word, the adjective, **bleep**, was just bleeped!

Posted by sornord
Trigon

Re: Commercial Use Suspected

AND the word, **bleep**...describing my mouth!  Geez.  Must be a very fun place to work!

Posted by pv7721
Hexagon

Re: Commercial Use Suspected

I wonder if this IA has a nickname...

Posted by stefanw1337
Digon

Re: Commercial Use Suspected

Start filling out those forms, guys. The one with 20 PCs, feel free to send in every one of them!

https://www.teamviewer.com/en/support/commercial-use-suspected/

Posted by TastyGuava
Henagon

TeamViewer thinks I'm trying to use personal license for commerical use?

I use TeamViewer at home from my main custom built PC to access both of my old laptops since they have damaged screens and the keyboards don't work well on them. I use one of my laptops for hosting Minecraft servers to play with my friends and I (personal, not commercial server). And I host a Discord Bot for my own Discord Server and for friends to use if they want (personal, not commercial). But, a couple of days ago TeamViewer started giving me "commercial use detected" warnings even though I don't use it for anything commercial? How would I fix this as it's extremely irritating and just wastes my time?

Posted by locster
Henagon

Free license usage level restrictions lifted and now says I'm commercial?

I keep getting the message that I am using this product for commercial reasons and then it drops be all the time. Not sure what changed recently, but I know I have not changed how I use this software. I really enjoy using TeamViewer, but I assure you I am not using it "commercially", I wish I had a business I could use it. Unfortunately I am only someone that uses this product for personal use to connect to my home devices and family computers.

Can you please look into my account and either place it back on "free" or give me specific reasoning as to why you think I am commercially using this? I do not want to do anything that is against your policies and do not want to look for another product as I really like yours.

Thank you for your time.

Posted by alexv3
Henagon

Re: TeamViewer thinks I’m using the software commercially!

it is understandable that to reset the licence on product it has to be done via support ticket.....but here is the problem, no matter what you do you cannot post a ticket since you get an error when you try to submit it, the support email they used before no longer works, and only way to talk to suport is if you are a paying cosutumer....see the problem it saeems they just want to get rid of the free accounts, and do not get me wrond I would not mind paying for use of program but not at the rates they requesting [removed per community guidelines - Do Not Discuss Pricing]

Posted by tos9999
Digon

Re: Team Viewer 14.4 times out after a few minutes

STILL NO SOLUTION....   I used IObit to hopefully do a complete uninstall.  Then I reinstalled V. 14.4 and still had the same problem.  When will someone from TeamViewer look into this issue.

Posted by GiancaGentile
Henagon

I´m being considered a business account, when I´m not...

I´ve just got a message from Teamviewer suggesting I´m a business accoun, but I´m not. What shoul I do?

Posted by Closed account
Not applicable

Commercial Use Detected

Untitled.png

Posted by bazbsg
Tetragon

Re: Been using TV for years, but now it keeps timing out by itself???

@Closed account Careful. They might start censoring the term Google search too.

Posted by pv7721
Hexagon

Re: Been using TV for years, but now it keeps timing out by itself???

@bazbsg : we can test the IA :) what more can we lose?!? :D

Posted by musicreporter
Digon

Re: Been using TV for years, but now it keeps timing out by itself???

yes

Posted by CoolBruno
Photon

Arbitrary defining me a Commercial Account stop me from helping my 89 year old parents

I only use Teamviewer to help my 89 year old parents and in-laws. For obvious reasons, they have challenges using the computers, including email. A few days ago Teamviewer arbitraily defined me a commercial account and now I have to wait at least seven days, after I completed the form,  for someone to do something. Meanwhile my parents cannot get their issue addressed. I would pay for a personal license if the proce was reasonable.

Posted by sarevok9
Neutron

Re: Arbitrary defining me a Commercial Account stop me from helping my 89 year old parents

Same thing -- Use it to help my mom and her boyfriend and to conected to my mining rig-- Commercial use detected.

TeamViewer, plz.

Posted by deusi
Electron

TeamViewer asks for licence key

Greetings,

I'm using TeamViewer for personal purposes. however, in about a week ago or so, the message saying that I'm using it for commercial purposes popped up and now it doesn't allow me to use it for more than 5 minutes. Normally, I wouldn't mind buying a product that I use somewhat frequently, however, 50 dollars per month is a bit too much for me. Is there a way to switch back to personal use?

Thank you!

Posted by sittingmongoose
Henagon

Flagged as a commercial user after I used while on vacation in a different country?

I use a free version of TeamViewer on my personal computers so I can see my pets when I am out of the house.  I have been using for about a year.  I went on vacation to Ireland last week and I got an error saying I was using for commercial use.  Now when i try to login, I get logged out after about a minute and I cant log back in.

 

All of my team viewer clients are fully updated to the newest version of 14.  

Posted by jordyheer
Henagon

Teamviewer license max 5 minutes connection

I've several times received the pop-up that I use teamviewer for commercial use. This isn't the case and my license is already unlocked / set to free twice.

Since the last set to free I am getting a pop-up that my license is only available for 5 minutes connection.

How can this being restored?

 

Posted by hmarcou
Photon

Re: Flagged as a commercial user after I used while on vacation in a different country?

I'm getting the same error. TV has worked for flawslessly until now, not sure why it thinks I'm commercial. Very frustrating

Posted by jordyheer
Henagon

Re: Teamviewer license max 5 minutes connection

Now I get also the commercial use message again. 

My account  was set to free last time approx 3 months ago.....

Posted by 2000SVT
Henagon

Re: Teamviewer license max 5 minutes connection

I have the same problem, however only when using 1 of my computers.  The other 2 work with no issues.  How did you get your account unlocked?  I"m not able to locate any type of support avenues other than this forum.

 

 

Posted by wolfien
Proton

TeamViewer commercial problem...

Hello!

 

     I just want to write a message here so all users of TV will see what happend to me.

 

First of all Im not using it commercially AT ALL.  Only between my fews computers.  Since about 2 weeks I started to received that annoying message that I use is commercially.  Wow.. what kind of pathetic algorithm detect that? 

I wrote 2 messages at tech support.. still no word..  

Started to search the web for that issue.. and well well.. web is CROWDED by theses issue.  Tryed a couple of "fix" but nothing did work.  So whats the problem?  Well I seriously think that TV need some money.. and well Abuse from FREE user.  If TV want to sell there software.. they just have to remove the free version or maybe demo of 30 days?  Not faking some useless activity.  

 

TV is just a pathetic team with barely no support.  I`ve found few other software that work as good as TV,  and guess what? theses compagny dont nag me and dont TRY to detect what kind of usage im doing.

 

What really make me mad is the fact that I wasnt at all contacted before getting block.  Not a single warning.. "hey maybe you use it commercially? could you please explained it to us?"  No they drasticly cutted my account.

 

[removed per Community Guidelines]

 

Posted by aaronwt
Digon

Re: TeamViewer asks for licence key

I'm done with teamviewer. I found a substitue that doesn't have **bleep**s at the helm that have no clue what commercial use is. I got sick of all this teamviewER **bleep**.. now I just need to Uninstall TV from my six PCs and five tablets.

Posted by Poki6666
Electron

free license

I use your program for private purposes. Your program is constantly writing about commercial use. Please correct this. I want to keep using your program for home purposes

 

Best Regards

Marcin

Posted by Kvdence
Photon

Re: free license

Same issue here. Was going to make my own post. Thanks for this.
Posted by Tyberis81
Henagon

Re: free license

Same issue. I use my Teamviewer to remote into my headless PLEX media server at home. It's purely for personal entertainment, not commercial use at all and I keep getting the same message and I'm kicked out of my system within seconds even though it tells me I have 5 minutes. The server is running Linux and I am typically remoting in from a Win 10 machine, in case that helps. 

Posted by jbarnett12
Digon

Re: free license

I am using Teaviewer to remote to a Raspberry PI at home. I am also gettng this message connecting to two mac minis at home

I do not understand why this is happnng now it makes no sense

 

I have filled out the ticket but nothing yet

Posted by eugovector
Digon

Re: free license

Same issue for me. Within the past week, I'm now getting an assumed "commercial use" notice, even though I'm only using TV to connect to my home computer for personal use. It logs out within about 20 seconds, not 5 minutes. Have contacted support through the specific form for this issue, and no response after a week or so. Very frustrated and if this isn't resolved soon, will have to tell folks to stay away. I've written a positive review on Capterra, but will need to change that.

Posted by wolfien
Proton

Re: Trail Period Expired is there a way to revert to free version ?

yeah I guess so.. they are like faking being busy.. well in fact they MUST be busy.. programming some weird algorithm to detect the usage of TV. lol.. pathetic compagny. i'll NEVER install anything from this compagny and further more, I will recommend ALL the user / industries I know to stop using this.  There`s some LOTS better software.  

Posted by aaronwt
Digon

Re: TeamViewer asks for licence key

Yes. iused it as a backup to teamviewer. Now I'm using it as a backup to **Third Party Product**

I got sick of all the erroneous commercial use **bleep**. So long Teamviewer. You will not be missed.

Posted by Sum1431
Henagon

Re: free license

The company continues to say that non-commercial use is free.
But that is a lie.
If commercial use is detected, give up and uninstall.
Even if you apply for a resett according to the guidance, they will not respond properly.
Fortunately, even if it is reset, it is again treated for commercial use.
There are other software that can be used for free.
Searching is easy to find.

Posted by Toimisto
Henagon

Unauthorized remote access blocked

Hello

 

I have a non-commercial version of Teamviewer. For some reason, the teamviewer says the connection was blocked because commercial use is suspected. This happens when I try to connect a teamviewer connection to my computer. The machine's user name is: **Please do not post TeamViewer IDs**

I have not used Teamviewer commercially and I hope this block can be removed from me. I have followed all the rules of what is associated with a non-commercial license teamviewer. I have not broken the rules and I want this block to be removed so that.

Thank you

 

Best regards

Matias Isosomppi

Posted by Closed account
Not applicable

We are really beginning to embarrass ourselves!

 

Fellows, did you ever ask the cute cheerleader to go to two school dances and get turned down both times only to then ask her to go to your friend's house party and she turns you down again and then for some foolish reason you thought she would eventually come around, so you asked her three times to go to the movies and got turned down three times? Joe did.

Joe had one last chance to win her over, the Prom. (Yes, I hear you chuckling because we all know the outcome!)

Well, we are as foolish as Joe. We come to this forum write our pleading notes, poems and love letters to TeamViewer, driven by confidence, hopefulness or foolishness, waiting for TeamViewer to poke its head out of the door and say "Joe, I would love to go to the Prom with you and dance all night."

Joe didn't take the cute cheerleader to the Prom and we will never use TeamViewer without tremendous limitations and inconvenience. Unlike Joe, I would not go rent the tux!

Posted by Closed account
Not applicable

Re: We are really beginning to embarrass ourselves!


@Closed account wrote:

 

Fellows, did you ever ask the cute cheerleader to go to two school dances and get turned down both times... Joe did.

Well, we are as foolish as Joe... 

Joe didn't take the cute cheerleader to the Prom and we will never use TeamViewer without tremendous limitations and inconvenience. Unlike Joe, I would not go rent the tux!


 

However, I am proud to say this afternoon I will be uninstalling TeamViewer and leaving this forum.

... and yes I am proud of myself!

Posted by bob152637485
Electron

Leaving TeamViewer with Heavy Heart

I do not know if this will actually get read or not by TeamViewer staff, but I wanted to make an effort. Normally I'm not one to post either, which should go to show my dissatisfaction.

I have been a loyal teamviewer user for about 10 years. I have tried other remote desktop software, and this was by far my favorite. Easy to set up, simple to use, and with a couple of nifty features like file transfer and being able to view the remote cursor, I really had no complaints.

Over the years, I have only used the free license of TeamViewer. From my point of view, it seemed to be more off the honor system than anything, but I have a high regard for honesty, and I thus have never used it for commercial use. I have 3 or 4 personal computers I have it installed on at home, and I found it very convenient being able to remote in to any of them from a computer at work, church, or even my phone. The no install executable was invaluable in this, as I didn't even have to worry about no software installation policies at these various places.

By now, many of you probably know where this is going. 10 days ago now, while remoting in to a home computer to play some games, my connection randomly closed, and I got a popup saying that I was suspected of using teamviewer commercially. I tried to connect to 2 other of my computers, only to find that they, too, were detected for commercial use.

After some searches on the TeamViewer website, I was able to find the form to submit a claim for false commercial usage. This was quite a relief, because I figured since I had nothing to hide, this would be cleared up pretty quick. After filling out the form for each of the TeamViewer IDs I was trying to connect to(my 3 home computers I attempted earlier), I patiently waited. For one, I was a little disappointed that I didn't get some sort of confirmation email that my form was received, so confirmation page after submitting the form was all I had to go off of. Next, the form said that I should get a reply within 7 days. It has now been 10 days since I submitted the forms, and I still have heard nothing(yes, I checked my spam mail too). As the icing on the cake, on day 7 I tried to call their customer support, to see if there was any update on the status of my claim. Well, it turns out that as a free user, you aren't even allowed to speak to a support representative unless you are looking into upgrading your account.

Looking at various forms online, many people are speculating that there is some sort of conspiracy, and that TeamViewer is intentionally marking out false postivies for commercial use, to try and force free users to upgrade. While I hate to think that the company would stoop so low, I must say that I cannot dismiss the possibility at this point.

TeamViewer, I am sorry it has come to this, but I am afraid that you have lost a very loyal user of your services. I would gladly continue using your product if you were to reactivate my account, but as it stands, I think that I must now move on to one of the other remote desktop applications that exist out there.

Posted by bob152637485
Electron

Re: We are really beginning to embarrass ourselves!


@Closed account wrote:

@Closed account wrote:

 

Fellows, did you ever ask the cute cheerleader to go to two school dances and get turned down both times... Joe did.

Well, we are as foolish as Joe... 

Joe didn't take the cute cheerleader to the Prom and we will never use TeamViewer without tremendous limitations and inconvenience. Unlike Joe, I would not go rent the tux!


 

However, I am proud to say this afternoon I will be uninstalling TeamViewer and leaving this forum.

... and yes I am proud of myself!



Ha, I just finished my sappy letter to TeamViewer, and they moved it from the new thread I had started to the bottom of this thread! I think I just got rejected for prom...

Posted by dcresident
Henagon

Personal Use

Hi, you advertise your product as free for personal use.  I go to work one day a week, for 3 hours.  While there, I log into my home computer to check my email.  For some reason, you have flagged me as commercial use.  Is there anyway I can continue to check my emails

Posted by Glassdub
Pentagon

Re: We are really beginning to embarrass ourselves!

The cute cheerleader eventually becomes the obese alcoholic so you can do the math... :-D
Hint: someone has been binging on commercial cake in the last month. lol

Posted by Cutsman
Trigon

Re: We are really beginning to embarrass ourselves!

 Dear TeamViewer User,

Thank you for your request regarding being unblocked from using the free version of TeamViewer. After reviewing the information provided to us, we were unable to confirm that the submitted ID is being used privately.

Requiring commercial users to purchase a license is also part of our effort to maintain the free version, and to therefore make help accessible to everyone. The free version is for people who are using it to help family and friends.

To continue using TeamViewer, there are two options for you to consider:

1) We encourage you to purchase a license that fits your needs: https://www.teamviewer.com/pricing

If you need help finding the perfect license, our sales team will be happy to assist you personally: +49 (0)7161 60692 50

2) THIS FORM is a declaration of private use that needs to be printed, signed personally and sent back to us to the following email address [email address removed - only direct replies to requests are assesed]

When you return this to us, we will review your response confirming your declaration of private use and use this to determine whether we can re-enable your use of TeamViewer.

For more information regarding the commercial use of the free version of TeamViewer, please refer to our community statement: https://community.teamviewer.com/t5/Knowledge-Base/Why-do-I-see-Commercial-use-suspected-Commercial-...


We are looking forward to hearing from you.

Kind regards,
Your TeamViewer Team

I'm sorry but this sad attempt to essentially not help and make me jump through another hoop made me laugh. Good luck TV, wherever the heck you're going. I'm done with you. [Removed per Community Guidelines - Sales/Solicitation policy]

Posted by eugovector
Digon

Re: We are really beginning to embarrass ourselves!

 Just got this, there is hope:

Dear TeamViewer User,

Thank you for getting in touch with us. We are happy to inform you that your TeamViewer ID has been reset to “free”. After reviewing your request, we decided that your use case can be qualified as “personal”.

Why was my access to TeamViewer limited?

You were asked to purchase a TeamViewer license because your usage pattern suggested that you were using TeamViewer in a commercial environment. To be able to keep a free version of TeamViewer, we must make sure that commercial users purchase a license. Unfortunately, it can happen that we detect commercial use where this is not the case.

We would like to address the most important questions of the TeamViewer community regarding commercial / personal use.


1. “Is TeamViewer cancelling the free usage of its software?”

No. TeamViewer is free for personal use, and we are committed to this remaining so. Personal use means that you are not using TeamViewer for purposes that are either directly or indirectly paid. Commercial use includes providing support to colleagues and clients, working remotely via TeamViewer, monitoring company hardware, etc. Read more about commercial use.


2. “I believe blocking personal users from using TeamViewer for free is unethical.”

We believe that providing and receiving help should not be a privilege for those who pay. Therefore we offer a free version of TeamViewer with many features. Implementing a mechanism to detect commercial use is part of our commitment to this idea. We do not target personal users but unfortunately, in some cases, personal users can be affected. We apologize for the inconvenience this may have caused and promise to continue to refine this mechanism.


3. “What is the motive behind blocking free users?”

We have taken this step because commercial users should not be able to use our free version. This way, we ensure our ability to offer a free version of TeamViewer with great features, performance, and possibilities.

We would like to thank our users who use TeamViewer as intended and help us to provide a free version for our personal users. Our vision is to empower people to help people, and we will always act accordingly.

Kind regards,
Your TeamViewer Team

Posted by jbarnett12
Digon

Re: We are really beginning to embarrass ourselves!

Yes I got this today as well do - there must be hope at last!

Posted by toremf
Trigon

Re: personal use HOW?

What TV don't tell us is what kind of algorithm they are using to claim

However, some users are using the free version commercially. How do you decide?
We will reset your TeamViewer ID if private usage is confirmed How do you confirm?

Posted by eugovector
Digon

Re: We are really beginning to embarrass ourselves!

I spoke too soon, I'm still getting the commercial use email even after restarting and logging back in. What do I do now? Submit another form? Anyone else having this problem after receiving an email reinstating their license?

Posted by aaronwt
Digon

Re: Personal Use


@dcresident wrote:

Hi, you advertise your product as free for personal use.  I go to work one day a week, for 3 hours.  While there, I log into my home computer to check my email.  For some reason, you have flagged me as commercial use.  Is there anyway I can continue to check my emails


Yes. Use another product. I finally got Teamviewer off my last PC today. I will not miss them erroneously accusing me of commercial use.

Good Riddance!!