teamviewer.com link icon
or
Ask The Community

Do you want to enjoy the new TeamViewer user interface for Windows?


Download the new version and let us know what you think about it! 👉 Please click here 👈

formal complaint

Hi ,

My free license has been converted to business without justification nor warning.

I was forcefuly obliged to pay to fix a problem on my parents' PC. This is clearly NOT a commercial use.

I replied to emails I received that I didn't want teamviewer. I deleted my original account. Everything has been ignored. 

I had never intended to renew my subscription. Teamviewer didn't warn that the renewal was automatic. I didn't see any warning about the renewal last year nor recently. I have been told that the email I received are NOREPLY emails that nobody will see.

TeamViewer seems to hide their renewal process as abusive predatory tactic. All communication has been done in German. That language is not spoken in our city. The support was near impossible to reach and finally answered "I don't have time for this" during the discussion. 

I never seen as bad a support and company as Teamviewer in 20 years of IT. You should all be ashamed of yourself.

Tagged:

Comments

  • hdtvguy
    hdtvguy Posts: 3 ✭✭

    Agreed. Thsi is insane. I have used the free version for a few years. At my company we bought the paid version becasue I liked it so much, but now my perosn veriosn is kicking me out becasue it says I am commerical My commercial work licenes is on seperate email and even computers. Their Virtual Chat **bleep** and sends me in circles trying to reset my licens. Teamviewer needs a competitor asn I will move my personla and not renew my companies account. 

  • IMD_TX
    IMD_TX Posts: 1 Newbie

    I am having almost identical problems to you. I purchased TeamViewer 11 for $1500.00 based on the performance of the free version and the sales representatives assurance that I "owned" the software and I would not need to pay for it again. Now it is non-functional, I have received a new EULA that I supposedly can object to but there is no link to object, there is no explanation of the process to object, support virtual chat tells me that this is not their responsibility.

    I believe that I have been defrauded, and may resort to turning the matter over to the Texas State Attorney General to see if they can get any response. I am going to continue to try and reach someone for the rest of this week, then re-evaluate. Do you know how to find out if a class action suit has been, or could be, started?

  • Fiona_G
    Fiona_G Posts: 689 Staff member 🤠

    Hi @IMD_TX,

    Thank you for your post. If you purchased a perpetual license, we recommend contacting our support team to check your license status. You´ll find the link to it in the top menu under Service --> Contact --> Give us a call.

    Regarding the updated EULA, please refer to this thread for our latest response.

    Thank you for your understanding in advance.

    Fiona_G
  • bartoc
    bartoc Posts: 8 ✭✭
    edited February 23

    For the record:

    1. my license was abusively switched to commercial without immediate remedy or notification
    2. I cannot cancel or open a ticket since I deleted my account
    3. Teamviewer answered that they don't have to notify me if there is such a license switch since it's their software
    4. Support will just send back to community for help which probably won't fix my situation
    5. Credit partner issues threat while the discussion is ongoing with Teamviewer

    I never had a worse software support experience in 20+ years.

    Customers HAVE to be notified if a software company stops its service unless they pay. In particular if TV is at fault and a mistake needs to be corrected on the spot and not days or weeks later. The timeframe of fixing the issue without prior notification makes the whole argument from Teamviewer flawed.

  • bartoc
    bartoc Posts: 8 ✭✭

    By the way, I called your support. It was useless and counter productive.

  • bartoc
    bartoc Posts: 8 ✭✭

    Just to be clear: I suspect that the next step will be to meet TV or credit representatives in court and ask for damages for abusive commercial tactics and reimbursement of the unwarranted license fee.

  • bartoc
    bartoc Posts: 8 ✭✭

    Just to be clear: I suspect that the next step will be to meet TV or credit representatives in court and ask for damages for abusive commercial tactics and reimbursement of the unwarranted license fee.