I just received an email from TeamViewer this morning that my TV ID was reset for private use, yet the ID they provided is NOT my ID. Plus I submitted two IDs, as it clearly shows on the PDF I signed an uploaded. I tried both of my TeamViewer IDs connecting to the safest person I know, my mom's PC, and I still got disconnected after 1 minute with the message "Your TeamViewer session has timed out and will be closed."
I'm not sure how to resolve this since TeamViewer does not seem to allow their free users any direct way to communicate with their support team. It's crazy that I can't reply to them to let them know of this mistake. I'm appreciative that they processed my claim quickly and reset my ID, but I should be able to talk with some one for simple reasons as this issue.
I have used the free version of TV to support my elderly relatives in the UK for many years, I have recently retired to Spain and I used it as normal yesterday, but today I got disconnected straight away and then refused access for longer and longer periods of time.
Seems like this is very common, 263 pages of posts, please what do I have to do to get my access to my pc illiterate family members PCs?
hello everyone, I use teamviewer for private purposes often to connect from the outside to my computer ... from today without having done anything the sessions last me at most one minute and it tells me that it is because of my plan ... they have made any changes or did it all break down?
Ive been having the same issue. i use TV to connect to my home media server(ubunutu) and if I leave the sessions up but switch to say firefox to read something about what im doing it kicks me out and then just keeps changing the timer on when I can reconnect again.
Its just home use so there its totally not worth 50/month license
the strange thing is that it never did ... and now it does even if I stay in the same window. The strangest thing is that if I log in from the phone (with the same account) it doesn't give any problems
I'm trying to get support for using TV non-commercial and I'm on a page titled 'Reset Management'. It's asking for my TeamViewer ID and an explanation of my problem. My ID is uhclem. Has been uhclem for many years. When I fill in the info and click 'Generate PDF' I get an error message that says 'TeamViewer ID should not be empty, less than 8 or more than 11 digits only.'
Can anyone help?
team viewer keep disconnecting I use team to help my 2 daughter in quebec and my brothers and sisters only my family after I update it start to disconnect it self I uninstall and reinstall same problem can you help me to resolve this problem may be it is cause because I use more often with covid can I still use to help my family tks Patrice
Hello, I'm very frustrated as I sometimes connect to a family friends computer. He is 80 years old and partially sighted. He uses his computer a lot, but if it goes wrong he always comes to me to fix it. I can normally do this using team viewer and can get the problem sorted fast. It seems at the moment it keeps ending my session saying that this session was ending as this is a business IP address. Both mine and his are private broadband accounts.
Can someone please tell me why this would happen. My friend is now without a computer until I can physically go to his house and sort the problem.
I'm a Personal user (non-commercial) and getting the same problem. has something changed with TeamViewer?
I am no longer able to remote in to assist my family with their computer problems because I get booted out of the TV session after about one minute, and then I receive an informational message, saying, "Connection blocked after timeout". This has never happened before and only recently started. I am using the TV product for personal use only to help support family and a few friends, from which I do not get paid, and do not receive any compensation. I do it only out of the goodness of my heart. :-)
Attached is a screenshot of the message I receive.
I have used TV for non-commercial use for years to support my elderly mother whenever she was having issues and to remote into my home Windows 10 pc from my Windows 10 laptop when away from home occasionally to find a file, close a file, etc.
Now, as soon as I connect, it disconnects and gives me this message.
And as soon as I try to reconnect, it gives me this message.
Now I can't remote in to access my pc when I urgently need it! I have been flagged before as a commercial user and have filled out the form. I am so over trying to use this software! I am uninstalling it from all devices and moving to Chrome Remote Desktop.
I'm a Personal user (non-commercial) I am no longer able to remote in to assist my family with their computer problems because I get booted out of the TV session after about one minute. Has something changed with TV?
I then receive an informational message, saying, "Connection blocked after timeout . . . Session Maximum Session Limit / Immediate Reconnects Blocked". This has never happened before and only recently started. I am using the TV product for personal use only to help support family and a few friends, from which I do not get paid, and do not receive any compensation. I do it only out of the goodness of my heart. :-)
Hello, I use my laptop and desktop in tandem in the same network right next to each other and teamviewer still is blocking me as if I was using it not in a personal way. its a very short connection now.
why is my connection blocked after only a minute of connection
I found this link on Teamviewer Support twitter account (not the Teamviewer account, but Teamviewer Support):
[ If you only want to get your TeamViewer back, go directly to this page ( https://www.teamviewer.com/en/reset-management/ ) and request your reset. That´s it. ]
I just finished completing the Reset form. It requires you Log into your Teamviewer account, fill out a form with ID numbers that are blocked, print PDF, sign and date it, scan the completed form and upload it back to Teamviewer.
Yes, it is a pain to do. But what choice do we have since we are FREE users.
Still the same issue.
I enter username and password, click Login, and nothing happens.
Tried restarting computer and reinstalling app.
Running 15.17.6 (a008a771384) on 11.3 (20E232)
Same issue here... Disappointing marketing methods to push commercial licenses....
I have the free license for this software but every time i try and connect to my wife's laptop it disconnects after about 50 seconds and gives a connection blocked after timeout error?
Teamviewer appear to have stopped free use licence without telling anybody. Mine was timing out after 30 secs despite my very low usage. None of the normal fixes work. So I signed my wife up with a completely new email and different laptop so she was previously unknown to the system and her very first use was timed out after 30 seconds.!!! There are no replies from Team Viewer when emailing for help on this issue so after several years of nothing ut praise I am forced to look elsewhere.
TeamViewer empowers people to help people beyond borders and barriers. Providing a free plan for personal use is part of this vision: we believe that helping friends and family should be possible for everyone. Therefore – all TeamViewer users without a paid plan can use the fundamental TeamViewer features like accessing computers remotely. These features are designed to meet the needs of most of our free users.
Certain features like User Management are limited to users with a paid plan for commercial use. Commercial use means using TeamViewer for your business, within a commercial network and remote work.
this is very misleading and false advertising at it's best.
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I only use TeamViewer personaly to occassionally connect from my desktop to my laptop and from my laptop to my desktop. Typiclal only for 5-10 min or so once a month or so at most. It just started disconnecting me automatically as if I was a being flagged as commercial user. The menu says to try later or buy a liscense.
I use a free license to log on to my wife's computer when she is at home and has issues with banking, shopping etc and to help my mother when she has issues with he computer.
Teamveiwer was working a dream until approx 1 month ago Teamveiwer has been allowing me to connect then after 30 seconds the connection is blocked after timeout?
Can anyone help with what is happening?
I have read that Teamveiwer does this after 5 mins if it thinks you are a for profit organisation which i am not and it is after 30 seconds.
Apparently I was warned by a mod for "duplicating thread post" but I have yet to see a response from the mod since this thread was start all the way back in 2016. I believe this issue happened recently between April 19 - 23. By reading some of the messages on this thread it literally triggered everyone with a Free License account. They ask you to reset your account which I did and the same issue. Do we continuously send in reset request and pray it'll work after a specific time of amount of resets? Maybe the first one was not enough to trigger the reset? Any suggestions?
mine is a free license. I use TVW to connect to my office computer from home and to connect to my daughter's computer in canada. Since a couple of days connections end after less than one minute. I cannot understand why. Can you please help me ?
Having the same problem, just started this morning
i try to establish a connection to my desktop at home, to help with my schoolwork, but now when i connect for at least half a minute, it kicks me off saying my session timed out and will be closed, but it never did this. does this have to do with the fact that my account is a free account? if so, why did it wait until now to give me problems?
This is the process I have to go through to fix the same issue !! https://www.teamviewer.com/en/reset-management/
Additional note when using the RESET MANAGEMENT procedure. It will ask for your Teamviewer ID(s) that are being blocked from your access. It's not asking for your username or email address. It is the ID that the program assigns each individual computer or device. That number is visible in your Teamviewer console (look under Properties).
Once completed, the screen says to expect a resolution in 2 business days. I applied last evening.