Commercial use - Connection time out

My TeamViewer is kicking me out of the program and requesting payment.

I only use the free Non-Commercial version of TV and lately I have been timed out after less then a minute in remote access.

I have used this program for years without this issue before. Their website also says no timelimit so what is wrong at my end?

Both PCs are updates to the latest version of TV, 15.43.7.

Teamviewer thought I was using their free version for work purposes and basically blocked my use of the app. Now I want the app to remote into my son's computer when he needs help and I can't do it. Is there anyway to contact Teamviewer to roll back this restriction?

I get this same error. Ironically, I use it for the opposite of business purposes. To access my desktop at home while I'm at work on my personal laptop.

This being said, I've been WFH for a year, so when I installed the new update now that I'm back in office, I really enjoyed the UI update.

No, I'm saying it [i]started[/i] when I updated, but other than this software breaking bug, I've enjoyed the new UI. I was trying compliment the devs while still trying to solve our shared issue.

Hello, I am a 78 year old lady and my son cannot connect to me although he has a peronal use to help me with anything I do not understand on my computer. It just blocks him. He does not run a company whereby he needs Teamviewer for business use. His only use is for me. We have tried to connect this morning as I wanted some help, but frustratingly we have not been able to connect.

Can anyone out there help us please.

florence 220

Greetings Support,

I've had the same free Teamviewer account for over `10 years now.

Haven't used it in a while.

Logged in and authorized trust on 2 laptops. 2 separate accounts.

Teamviewer is not allowing the connection due to suspected commercial use and drops the connection after 5 minutes.

Tried logging myself in both laptops and have the same issue.

How can I get past this connection error and tell Teamviewer I'm not a commercial user.

Thanks

ju3t1nz

I keep loosing my connection after a short period of time. I am using the free version at home. The time doesn't seem to be consistent, but I have not put a clock on it. In the past, not long ago, I was able to keep a connection running for hours. I have updated to the latest version. I am thinking it's a connection time limitation to the free version, but I don't know.

Thanks for the help,

Rob

I use TeamViewer a couple of times a year - only for personal use on my own machines. I was planning to use it again shortly, so I have updated to the version on both my desktop and laptop - as the laptop (Win 10) has hardly been used for a year I also ran Windows update.

When started TeamViewer on the Laptop I get

I only use TeamViewer for personal use, I am not an IT professional and my usage pattern should only be 2-3 weeks each summer. How can I get back to normal service?

Same

Hi

I get this message when connecting to my other computers and get disconnected from the session.

"We are sorry for the interruption Unrortunalely. we Will have to limit your usage of TeamViewer because the usage pattern suggests that you have been supporting others professionally

To continue using TeamViewer, please subscribe to a license plan"

For about 4 years ago I had a company computer with their Team Viewer company License that I connected remotly to my computers, It started after these sessions.

I only use it now for personal use.

Is there a solution for this?

Dear Support,

I am just a personal user only, but the software suddenly treats me as a commercial use, please help to solve this problem.

Thanks.

INSIGHT:

I've been testing and troubleshooting this a bit. I'm fairly certain now that any time you connect your mobile or laptop to any "business" network, Teamviewer detects this and restricts your device.

But then there's this: I'm fairly certain that any IP address that's on a Comcast Business network is going to get you restricted. Teamviewer is apparently assuming that if you use a Comcast Business IP address, you must be on a business network and using TV for business purposes.

And in case you didn't know: Comcast (both home and business) started this program called "Xfiniti Wifi" years ago. On every one of their home and business modems, they broadcast an SSID called Xfiniti wifi. If you're a comcast customer (home or business) you can connect to Xfiniti Wifi anywhere in the world and get internet service. This doesn't mean you're using that network for business purposes, but that's how Teamviewer's surveillance is interpreting it.

How do I know?

Because my laptop got restricted when I was away from home. I filled out the form and got it unrestricted. I used it at home for a while (days) and never had a problem. Then I was at a coffee shop and connected to xfinity wifi, and opened Teamviewer and connect to my home PC, and bam, I got restricted again immediately. I repeated this cycle a couple of times, and it happens every time.

I've corresponded with a TV staffer who's watching this thread, and explained it to her.

What I don't know: If i fill out the "please unrestrict me" form, and include my laptop ID, will they whitelist it so that it doesn't get restricted any more times? Or will they simply unrestrict it, and then next time I connect to xfinity wifi (etc), it will get locked down again? Waiting for an answer on this question.

Hello

Why can't I use Teamviewer? I help my mother who is 88 years old and 4-5 friends via Teamviewer. Would never charge to help them.

My [removed per Community Guidelines]

MVH Leif Axelsson

I can't connect my IOS device (ipad 9th generation) to my windows 11 laptop

when I try to connect on my ipad it shows an error message which says that the connection is blocked, even though I have never connected to the laptop not even once.