Hi Daisy,
This is not the case. All free user requests that come over the phone,m we direct to the community as we cannot assist with free users over the phone.
This is stated both on the contact us page and the call itself.
If you search the community, you will find this question has been posted before. Please see this knowledgebase article.
-Scotty
Uninstalling TeamViewer and reinstalling it will not fix this issue (It wouldn't be a very good prevention of commercial use if it did).
If you check our knowledgebase and previous posts, this question has been answered many times.
Please see here: https://community.teamviewer.com/t5/Knowledge-Base/Why-do-I-see-TeamViewer-trial-Your-trial-period-h...
This is the only way to fix this.
-Scotty
How do i change my commercial trial licence to person free licence. I wrongly used default setting which chose commercial licence. I have uninstall my teamviewer and install it again but it is not allowing me to use the personal licence. How can i solve this problem
Hi @AugustineN
Please have a look at this Knowledge Base article to get help.
Best, Esther
Community Manager
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why??
i am using my team viewer for my private computers.
i really need my team viewer to work.
i already try to uninstall and re-install.
tried to remove the program with revo un-installer that remove also team viewer from registry,
i have tried to use with safe mode.
nothing help.
please H E L P me ASAP ! tnx
Hi liron,
please read this Knowledge Base article to get help with your trial.
Best, Esther
Community Manager
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I was told to post this question on here for some help.
My Team Viewer (free version) keeps timing out after 5 minutes. I've tried to correct this through the advanced options and it hasn't helped.
Is there a way for me to keep it logged on for longer?
I'm also facing this problem. Using version 12.0.75813.
It keeps timing out randomly in my case, sometimes it won't last a minute. it's frustating.
What's happening?
Check your log file and see what it is saying right before it gets disconnected.
C:\Program Files\TeamViewer\TeamViewer12_Logfile.log
I'm having this issue too but I believe it's because I'm leaving the session idle too long.
This is the log entry I get before disconnects
'CMainWindow::TrackIdleTime(): System goes idle. (IdleTime=344045)'
I have that line but not right before the session ends, but i do have these "suspicious" entries:
2017/04/10 23:36:32.969 CStreamManager::ParticipantRemoved: Our own participant was removed, we must terminate our session 2017/04/10 23:36:32.970 RA: quality suggestion by capacity measurement: (350) 2017/04/10 23:36:32.970 RA: Audio quality set to 120000 2017/04/10 23:36:32.970 RA: Stopping capturing thread 2017/04/10 23:36:32.971 RA: LoopbackCapture with 4 discon events within 3967870 ms 2017/04/10 23:36:32.971 RA: RemoteAudioSender stopped 2017/04/10 23:36:32.971 RA: LoopBackCapture stopped
and so on.
I find these suspicious - "CStreamManager::ParticipantRemoved: Our own participant was removed, we must terminate our session" because in top of this problem im also getting a "blank tab" out of nowhere. See:
Search for a line that says 'Connection closed by user' in the log on the device you're connecting from. That is right where the sessions are being disconnected for me but I'm not doing it thats for sure.
I'm also getting the CStreamManager:articipantRemoved message in my log and I'm also getting blank tabs appearing randomly as well.
This new release is just very buggy IMO
Yes, i also have that "Connection closed by user" in the logfile from the device i'm connecting from.
There's something wrong with this build indeed. An update or answer from the devs would be appreciated.
bump.
I thought I was having similar timeouts, turned out it's the x being clicked on the top left corner, (as seen in the screenshot you posted) even in full screen mode when it's not visible. Your blank page is probably from clicking the +. I haven't figured out how to move the menu or disable it. Dont recall it being there before the last update.
Hello guys,
I have a problem with my teamviewer.
I use the Teamviewer only in private use. However, Teamviewer shows the following problem:
A connection could not be established.
The remaining license of your connection partner has expired.
Since your partner uses TeamViewer commercially, he or she (one of the connection partners) needs a license.
CCould you please help me out?
rregards,
KKanpet Khanna
How can I get rid of this message and the loss of connection after 5 minutes?
I'm using it only for private purposes.
Dear muser,
Thank you for your post!
Please have a look at this Knowledge Base Article:
It will give you all the details on why you may be receiving that notification as well as a link to a web form via which you can contact our support team.
There are already many topics on this board that refer to the subject of commercial use and point to the relevant article. That is why I would also like to kindly remind you to use the search function before posting a question. Since we have many active users, it is very likely that it has already been answered and you can get your solution straight away :)
All the best,
Katharina
Yes, and from the logs it seems Teamviewer has their own participant. Sounds like they're accessing our computers.
"CStreamManager: ParticipantRemoved: Our own participant was removed, we must terminate our session"
STMREUSABLES, Sorry but this is not user error. I've been using Teamviewer for years without issue up until the last update. Sometimes it disconnects on it's own when I'm not even touching my keyboard or mouse after 30-60 mins. And the blank page is not from hitting the +. I know how that works I only have a single session open so I'm not accidently hitting the + when switching sessions at the top.
Hello,
I need some assistance. I may have accidentally sign up as a commerical user because I'm being told that my trial expired, but I 'm using it for personal use. How can I fix this error, so I'm able to use teamveiwer again.
Any help is appreciated.
Best,
Joy
Hello,
I need some assistance. I may have accidentally sign up as a commerical user because I'm being told that my trial expired, but I 'm using it for personal use. How can I fix this error, so I'm able to use teamveiwer again.
Any help is appreciated.
Best,
Joy
Hi Joy,
In this Knowledge Base article you will find all relevant information and a link to the form to contact the dedicated TeamViewer staff for this.
Best, Esther
Community Manager
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Hello Esther,
Thank you for this information.
Best,
Joy
I can confirm this issue is not present in the enterprise licensed version of Teamviewer v12.0.75813. Either the free version is bugged or they added random disconnects.
@STMREUSABLES of course it's not by clicking the + button lol
You think we are that stupid?! It opens that tab by itself.
I love that there are no replys by the devs. Seems that they really don't care about free version.
Hi. I need help. I have accidentally installed teamviewer for business and now it says that teamviewer is expired. I'm using teamviewer for personal puposes, just to connect on my second pc. How to reset licence back to free? Please help. Thank you.
Hi,
Please have a look at this Knowledge Base article to get help.
Thank you, Esther
Community Manager
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BUMP
Hi Kanpet,
Please have a look at this post :)
I'm getting 'Trial version *expired*' at the bottom of the TeamViewer panel following an instal on a new Win10 laptop.
I followed the instructions in the KnowledgeBase article, but when I submit the details on the page https://www.teamviewer.com/en/support/personal-use-verification/ , I get a 500 error:
Can you advise what I can/need to now, please? Thanks
Hi sayling,
Can you please try it again? I tried it now and it seems to work
Same thing in IE, and - bizarrely - Edge won't let me attach the log file!!
Perhaps I'm doing something wrong? What should I be entering as the Device ID?
Hi sayling,
Thank you for the update! I'm glad to hear that everything works again :)
Could you please change mz account to personal use only, I installed it by mistake as bussines. Thank you
Dear joylild32,
Thank you for your post!
Please have a look at this Knowledge Base Article:
It will give you all the details on why you may be receiving that notification as well as a link to a web form via which you can contact our support team.
There are already many topics on this board that refer to the subject of expired trial versions and point to the relevant article. That is why I would also like to kindly remind you to use the search function before posting a question. Since we have many active users, it is very likely that it has already been answered and you can get your solution straight away :)
Thank you in advance!
All the best,
Katharina
I have installed by mistake as commercial user instead of personal, How can I change it Thanks
Thank you for your posts.
Could you please fill out the form in this topic here
Thanks in advance.
Hello, good afternoon,
I use Teamviewer as a tool to connect to several of my computers (I have many at home) and help out a lot of friends.
I used to get support by email but now they do not offer email support anymore.
Could you please change the status of my account?
Thank you very much.
Even though I have selected a free license for personal use , I am still getting an error , saying that my trial expired ..
When I log into my TeamViewer account it says that my license is free , so why I am I getting this error ?
I need some help :-(
Thanks guys !
Dear andreitwv2,
Thank you for your post!
Please have a look at this Knowledge Base Article:
It will give you all the details on why you may be receiving that notification as well as a link to a web form via which you can contact our support team.
There are already many topics on this board that refer to the subject of expired trial versions and point to the relevant article. That is why I would also like to kindly remind you to use the search function before posting a question. Since we have many active users, it is very likely that it has already been answered and that you can get your solution straight away :)
Thank you in advance!
All the best,
Katharina
A relative and I are helping my daughter with various things. She lives out of state.
Anyhow, he told me to get Teamviewer. It was perfect but then some "trial membership" ended. He told me it would be free forever. Apparently I didn't pay attention and clicked business instead of personal use. Now I can't get it to switch, even deleting and re-downloading and installing. Any way this can be fixed?
I got it and tried to submit a ticket. However it asks for a .log file and no where in the folder is there a .log file anywhere.
There is one that says it's a log file but it's a "text document".
Please bear with me. I am not very technologically advanced here.
Hi MichaelFox,
to help you is what I'm doing ... right now
Try using the search box at the top of this community: you should find an article that explains exactly how and where to find the LOGs files required by TeamViewer: try searching for "log file".
You will find an article written by @Jeremy of TeamViewer's staff
Regards
I tried again and all I got was no results. There is no file type of .log or log file.
The only thing that says log file in the name of the file is a text document
Hi @MichaelFox,
Perhaps your doubt is clearer. :-)
You have followed what is indicated in the thread about retrieving the log file: from the folder that opens you will find several files. The one we are interested in has the following name (TeamViewerXX_Logfile -> XX = your TeamViewer version, eg TeamViewer12_Logfile) and Windows marks it as a Text Document. In fact, with the right mouse button, you can access the properties of the same and you will notice that the actual extension of the file is ".log"
However its content is really a flat text file...
Regards
Dear kramdish,
Thank you for your post!
Please have a look at this Knowledge Base Article:
It will give you all the details on why you may be receiving that notification as well as a link to a web form via which you can contact our support team.
There are already many topics on this board that refer to the subject of commercial use and point to the relevant article. That is why I would also like to kindly remind you to use the search function before posting a question. Since we have many active users, it is very likely that it has already been answered and that you can get your solution straight away :)
All the best,
Katharina