Posted by masm
Henagon

Goodbye TV, Hello **Third Party Product**

Too much of a hassle to get TV to recognize me as a personal user.

I have switched to **Third Party Product**. Essentially the same thing as TV and no hassle. 
Here is how: 

[Removed as per Community Guidelines.]

Ending a years long relationship with TV because of this Commercial User Detected issue.

Posted by AnLang1912
Neutron

Re: Goodbye TV, Hello **Third Party Product**

I guess, I will follow

 

Posted by BobbyMar
Electron

Re: TeamViewer thinks I’m using the software commercially!

I have used this for years to support family and log into my own computers at my home with the same location/IP. 
Today I got the commercial usage suspected / can only log in for 5 minutes at a time.

Strange, is there a change in policy?

Filled in the form and will see what happens

However it may end.

THANK YOU FOR A GREAT PRODUCT FOR ALL THOSE YEARS.
I HOPE THERE ARE MANY MORE TO COME.

Now back to reality, need to do some research on alternatives.

 

Posted by Psyllicon
Digon

Re: Dear TeamViewer User,

I did NOT receive an email from TV - but while I was doing maintenance on FAMILY computers (my Parents are 'not allowed' to attempt that ,, LOL )

I received a Pop-Up

 

Teamviewer Corporate.PNGI AM NOT COMMERCIAL/CORPORATE

I used the 'Feedback' link to explain to them that I AM PRIVATE

-- Yes Please,  SnowBallOne -- keep us informed

Posted by dtmensink
Photon

Knocked out

I have purchased Teamviewer but now after about 3-5 minutes i get locked out for 10 minutes and I get a message saying that I must upgrade. ?

Posted by DeepestBlue
Digon

Re: TeamViewer thinks I’m using the software commercially!

Interestingly - TeamViewer only seems to give me the commerical use warning when I use it from specific locations.

[removed per Community Guidelines]

It's a real shame that TV can't be bothered to sort this out - it's a very useful program, but it's becoming increasingly obvious that they don't give a flying **bleep** about free users and, it would seem, don't want us using their software. Maybe there are too many of us and we're using too much of their resources - but you think they might just introduce a "home support" subscription instead of just annoying everyone like this.

Posted by neyoneit
Henagon

Re: Commercial Use Detected

I have wrote an email with proper document which teamviewer staff needed and its more then a year and noone replied.

I am user with disabilities (wheelchair) and teamviewer helped me a lot connect to my other computers that were not my immediate reach. Teamviewer as a company doesnt care about their users.

What a shame.

PS: my email with form teamviewer needed was sent Thu, Jan 24 2018, 3:07 PM

Posted by tinkerstoys
Trigon

Re: TeamViewer showed me a message "Connection blocked after timeout. Your license limits the maximum session durat

To my friends here, the hiding of third party software names is a no-no as you can see from the email I got from TV. So a warning to all "the OVERSEER is watching us all." May you all live long and prosper.

Hi, tinkerstoys,

We really appreciate your participation in the forum. :-)

But, please stick to the User Guidelines  (https://community.teamviewer.com/t5/Community-Guidelines/User-Guidelines/m-p/8#M1) and try to discuss TeamViewer only.

If you are angry, that's ok. But please always be courteous and polite and do not start talking about third party products.

So, this is the last advice to stick to the guidelines. Otherwise, there can be temporary ban consequences. 

Thank you very much, and if you have any further questions, please feel free to answer this message. 

Looking forward to seeing you again participating in the forum.

Have a great day and a good start into the week.

All the best,
Natascha

Posted by klmr3d
Electron

Re: Team Viewer Commercial Use

TeamViewer definitely has an issue here. I upgraded and that's when the bug started appearing. I was not prompted for "personal" or "commercial" use during the upgrade.

Posted by bbalzer
Proton

Commercial Use?

I've been using TeamViewer to connect from my laptop to my desktop occassionally and as of yesterday I can't connect for more than a few minutes because TeamViewer thinks I'm using it commercially. 

The only other time I've used TeamViewer is to help my Grandma with her 'computer problems' because she's a few hours away from where I live and driving that far to fix a zoom in problem in Outlook is not fesible and TeamViewer has been great to help her out until lately.

Is it possible to get my account changed back to personal?  Or do I need to create a new account every so often to prevent this? 

Please help.

Posted by haushinka
Henagon

Re: Commercial Use?

I'm having the same issue. I've never used it commercially but I have logged into my home computer to download movies and stuff while at work. I've always done this with no problem but I guess there's some kind of automatic flagging. I'd like to resolve this as it's definitely not used commercially. My company actually uses a competitor for work-related


Posted by Gmat
Henagon

Re: Commercial Use?

I am having this same exact issue. Just casually have TeamViewer installed to help troubleshoot my personal desktop and its flagging me as commercial license and boots me after less than a minute. How do I go back to personal use?

Posted by bc2801
Photon

Re: Commercial Use?

im having the same issue is only for personal use i login to my computer at home to browse sites that are block on my network at work, and im not using it for commercial use. what is happening why are they doing this i need this issue to be resolved soon. 

Posted by claytone
Digon

Re: Team Viewer Commercial Use


@SteveP666 wrote:

@MaGiiK wrote:

I filled out the form, and after a week I was good to go to connect to my other PC again.


Do you happen to know what goes in the Affected TeamViewer ID field in the form?


It's looking for the numeric ID (### ### ###) of one of your machines.

Kind of odd, you think it would want your screen name or email, which would cover all your machines.

Just for reference, here's the form again:

https://www.teamviewer.com/en/support/commercial-use-suspected/

Posted by claytone
Digon

Re: Commercial Use?

It's pretty obvious that TV is either having problems or has decided on a new policy which kicks out many of its formerly free users. It would be nice if they let us know, one way or the other.

Just for reference, there's a form you can fill out:

https://www.teamviewer.com/en/support/commercial-use-suspected/

On the form, where it asks for "Affected Team Viewer ID", it's looking for the numeric ID (### ### ###) of one of your machines. I'm not sure whether that means you need to submit this form for each of your machines, which seems illogical to me. Since it's illogical, you probably *do* need to submit multiple times.

I've already moved on to another solution, which really convinced me it was better overall. [remove per community guidelines - Sales/Solicitation policy] (I must admit I never verified that for TV.)

Posted by claytone
Digon

Re: TeamViewer showed me a message "Connection blocked after timeout. Your license limits the maximum session durat


@tinkerstoys wrote:

To my friends here, the hiding of third party software names is a no-no as you can see from the email I got from TV. So a warning to all "the OVERSEER is watching us all." May you all live long and prosper.

Hi, tinkerstoys,

We really appreciate your participation in the forum. :-)

....various threats...

All the best,
Natascha


Well, it is their little sandbox, I guess they can enforce their rules if they want to.

I notice that a reference to pricing got zapped in of my posts. That's fine, but the funny part is that the pricing info came directly from the TV website. Maybe the website delivers a custom price based on the presumed geolocation of the user's IP address, who knows. I have seen other posts with the same info, so I guess Natascha is having a hard time keeping up.

Just my budget, but 5x10E1 bux/lunation is a little high.

Posted by CodySp
Henagon

Re: Team Viewer Commercial Use

I got hit with it too. Not the first time they've locked me out for "commercial use" (despite the fact that I've only been connecting back and forth between 3 devices for nearly 7 years now)

Whatever, we had a good run TeamViewer. Too many good alternatives these days to keep getting hit with this **bleep**.

Posted by Djay
Henagon

Re: TeamViewer thinks I’m using the software commercially!

I get the same message now and I’ve never used TV except for personal use.  Can anyone recommend another product?  I would pay something but I’m not a business.  


@BobbyMar wrote:

I have used this for years to support family and log into my own computers at my home with the same location/IP. 
Today I got the commercial usage suspected / can only log in for 5 minutes at a time.

Strange, is there a change in policy?

Filled in the form and will see what happens

However it may end.

THANK YOU FOR A GREAT PRODUCT FOR ALL THOSE YEARS.
I HOPE THERE ARE MANY MORE TO COME.

Now back to reality, need to do some research on alternatives.

 


 

Posted by Damian777
Henagon

free use

Why does it says:

Private Use -TeamViewer empowers people to help people beyond borders and barriers. Providing a free plan for personal use is part of this vision: we believe that helping friends and family should be possible for everyone.

And now when I connect to my fathers PC, says that I use TeamViewer for non private use and every 3 min or so I'm logd out?

Thanks

Andrei

Posted by GromitD90
Digon

Re: free use

Add me to the list of disgruntled free license users. Been using the free version for a few years now and have never accessed any computer for commercial purposes. Like many here I'm retired and use it TV to help maintain my family's PC's.

Today I was flagged as suspected commercial use when accessing my own laptop on my local network.

I filled out the form and will try once to be reinstated but if that fails I'm out of here. Don't have the time to waste.

Mike

Posted by xbee2
Trigon

Re: free use

Their Commercial Use detection doesn't even make sense anymore.


I've quit using TeamViewer to remote to home from work, since my role changed I work 90% from home.

When I am at the office, I just often go without teamviewer.

Now, I did use it a few days ago to help a friend in Toronto. No issues.

My sister needs me to help resolve some PC software issues, on a Desktop at her place. I try to remote, and I'm blocked because it says I'm using Commercially.

This doesn't make sense! It was FINE, I use it ONE time, remoting from residential to residential lines, to help a friend. And now it's back to Commercial USE.

They're really trying to stamp out all their private users.

Posted by majacobs
Neutron

Re: free use

THis same thing happened to me.

Posted by ADBCayman
Henagon

Commercial Use Detected

I am getting this message and it is preventing me from remotely accessing my computers.  Why am I seeing this?  TeamViewer is great, but this lockout is frustrating and making me rethink my support of TeamViewer as a great tool. It won’t even let me post this ticket without errors.  What’s going on at TeamViewer, it used to be such a reliable and dependable tool.

Posted by SteveP666
Digon

Re: Team Viewer Commercial Use


@CodySp wrote:

Whatever, we had a good run TeamViewer. Too many good alternatives these days to keep getting hit with this **bleep**.


What are some alternatives?

Yes, good while it lasted.  I used it in China last year.  It poked thru' "the great firewall" so I was able to access my PC.  If they had a reasonable fee for personal use, I would gladly pay it.  Has been a really great service.

Posted by SteveP666
Digon

Re: Team Viewer Commercial Use


@claytone wrote:

@SteveP666 wrote:

@MaGiiK wrote:

I filled out the form, and after a week I was good to go to connect to my other PC again.


Do you happen to know what goes in the Affected TeamViewer ID field in the form?


It's looking for the numeric ID (### ### ###) of one of your machines.

Kind of odd, you think it would want your screen name or email, which would cover all your machines.

Just for reference, here's the form again:

https://www.teamviewer.com/en/support/commercial-use-suspected/


Thanks!

Posted by hardtopjeep02
Digon

Re: Team Viewer Commercial Use

I just accessed my home computer from my cell phone and received the commercial use prompt.

Posted by SteveP666
Digon

Re: Team Viewer Commercial Use


@Clanks wrote:

i got booted out today but only on one of my computers. and its the one i absolutely need it on because i have no monitor hooked up to it. i think mine got triggered because i just got a brand new macbook so because i have 3 computers on the same account, plus my phone, it probably thinks im using it for commerial purposes

super annoying, please fix


Only one of mine got blocked also.

Posted by ed111
Henagon

Re: Commercial Use Detected

so Teamviewer .. when will this be fixed...??

a new one.. I kept bypassing the Commercial warning to get by.. but now it is locking me out for a specific amount of time???

come on guys.. write proper code

PS  I am not, nor ever, used this for commercial use. 

Posted by cmarshcroll
Photon

Re: Commercial Use Detected

I am having the same issue with getting the commercial use message and getting locked out of the computer in under 5 minutes and then not letting me back in again until a specific time.  Why is this happening all of a sudden?  I am not using this for commercial use.  Nor have I.  When will this be fixed.

Posted by Glassdub
Pentagon

Re: Commercial Use Detected

Yeah, started this **bleep** again blocking  SUSPECTED business usage just because I used a PC at work, for PERSONAL reasons to connect to my home PC, pain in the **bleep**.

Posted by Glassdub
Pentagon

Re: Commercial Use Detected

Even my PERSONAL laptop is now detected as COMMERCIAL, using the guest WiFi network at work, so what the **bleep** is personal any more? This is crazy, worthless...

Posted by sornord
Trigon

Re: Commercial Use Detected

Same here.  Used it on my tablet to access a pc in another room in my house earlier this evening.  Now accessing that same computer from the same tablet gets the "commercial use detected" prompt.  And despite using TV  with no problem from this same tablet for a few weeks, just now it changed to an "untrusted" device.  Went through this with TV a year or two ago and eventually was deemed a free license compliant user, which I am.  Use it to access computers on my home network remotely and from room to room and, occasionally, my mom's remotely at her home about 375 miles away.  Never any commercial use.  The only difference between then and now are replacement cell phones obtained a few weeks ago.  Must be new "management."

Posted by forrp
Electron

Re: Commercial Use Detected

argh, teamviewer even hassled me leaving a comment.

Love Hate relationship is much more hate these days.

 

Come up with a price for family use.  Teamviewer free for family use is german **bleep**.

Posted by xbee2
Trigon

Re: Commercial Use Detected

I've been told straight up by TeamViewer connecting from work environment, will be considered Commercial, no matter what the use.

But me being locked out again WITHOUT using it in the work environment, because I work from home, without VPN either btw, so it's 100% home network. Just remoting to my sister's PC at her home, to help with PC issues, and a friend's - and now I'm getting the messages again.

Posted by Glassdub
Pentagon

Re: Commercial Use Detected

"I've been told straight up by TeamViewer connecting from work environment, will be considered Commercial, no matter what the use."

Well this is not in the TOS & renders it absolutely worthless BTW.

Highlighted
Posted by Damian777
Henagon

Re: free use

Is there a form that I should fill out? Can you send me a link ?

Thanks

Posted by sornord
Trigon

Re: Commercial Use Detected

I retired seven years ago so not using it now, nor ever used it commercially.  On rare occasions I remote to my home network while traveling or from an MD's waiting room.  Nearly all my use is room to room at home between my tablet and one of a few PCs around the house.  Got the commercial access **bleep** doing just that tonight. 

Posted by ed111
Henagon

Re: Commercial Use Detected

ADDITIONALLY .. some have used different computers to access..so there might be thinking that the software is being "confused".. by different systems

Well I only use ONE laptop to access ONE desktop at home.. yes from 2 locations but..

**bleep** .. thats what it is supposed to do..

fix it

 

Posted by pv7721
Hexagon

Re: Commercial Use Detected

@ed111 : I guess that they would have had it fixed by now, if they had wanted. Obviously, this is not what's intended. 

Posted by it_gramma
Henagon

Re: Commercial Use Detected

Same here. I was attempting to assist my 82 year old aunt, with her email issue, received the commercial use detected message, and was promptly disconnected.  Unable to direct her over the phone, I ended the conversation and just to test, I attempted to connect to my husband's laptop.  I received a message prompting me to subscribe to paid version and was promply disconnected from his computer as well.

I have used the free version of TV since 2014 and have not, to my knowledge, violated the agreement term for the free version. I have not been notified by email of any changes to the terms of the free for personal use agreement. And, if our free use is using up to many resources, I have not received notification of a discontinuation of the free for personal use version so that I can make other arrangements. I am unwilling to bill my family members for the price of the single user commercial version and there is no pricing for a personal/family use version even offered. 

I have submitted Feedback and a ticket requesting reinstatement of my access via my free use license.  However, after reading this discussion board, it seems that my time is better spent looking at other alternatives if I am to continue to assist family members that are scattered across the country.

Posted by NHarvey
Electron

Re: Team Viewer Commercial Use

I'm also having this problem. Very strange because there's been no changes to my account. I use Teamviewer on 2 PCs (same network) and my Synology NAS. 

Posted by abcdefghii
Electron

Re: Team Viewer Commercial Use

Looks like I am not the only one who is suddenly experiencing this problem. Went to connect to my personal desktop today and got the commercial use message, was not sure if it was because I was using my work laptop to connect to the personal desktop, so tried with a personal laptop, same error. 

Here's hoping it gets fixed soon, in the meantime I will be looking at alternative options.

Posted by Glassdub
Pentagon

Re: Commercial Use Detected

"fix it"? They won't, its best to just move onto other options this company is worthless.

Posted by sornord
Trigon

Re: TeamViewer thinks I’m using the software commercially!

I get it that using TV to manage servers is considered commercial use.  In my situation, however (as I said the last time I got all these commercial use pop-ups) I have a DVR or high-end audio-equipped computer attached to every TV in the house.  TV is on each for troubleshooting and file transfers (media files mostly).  There are media servers on these computers that allow media recorded on one DVR to be viewed on another in the house (or if that doesn't work, the AV file is simply transferred to wherever needed for playback.)

Have NEVER used TV in a commercial context, and was already unlocked a year or two ago.  A piece of hardware may have changed (new tablet, phone, etc.) but that's the only event that's happened since then.

Posted by idiocracy
Digon

I don't think they actually have any intention fixing it.

Ok, so last week i recieved a message and i was all happy that finally, someone at teamviewer was doing their job. The message asked for some info correction, and i replied. That was 5 days ago and nothing.

So i just filled out my 4'th form.

Honestly, i do not think teamviewer actually wants to fix their issues, i do not think they care even the slightest. [removed per Community Guidelines]

Posted by Glassdub
Pentagon

Re: TeamViewer thinks I’m using the software commercially!

I never used it to "manage servers".
I used it for PERSONAL USAGE
ZERO PROFIT
From work to home, this is within their stated TOS.
If they wish to change it they should otherwise they are lying printing one thing & saying another in private chat.

Posted by jarrodkonner
Henagon

Re: Team Viewer Commercial Use

IN the same boat as others on this thread and the other louder thread on the topic.  Hopefully the number of recent issues points to a bug vs. a change in policy.  Frustrating as this is, TV is a commercial company, and they don't make money on free users unless we influence purchases by others, so if they've decided they can no longer afford to support 'free', its a shame but its their product.  

Posted by dknappert
Electron

Re: Team Viewer Commercial Use

Same problem as many people here, team viewer detected that I'm using it for commercial purposes. I do have several computers saved and use it often on new computers. I'm an  IT guy but I don't use team access for that. I help many friends, family members and 2 small non-profits for free. I never use it for my job (they have their own program) and I never use it for profit. But because of the functionality, I have recommended TeamViewer to people who have purchased it for commercial use. So it's frustrating to see this now becoming an issue. IG i'll be looking for another free software

Posted by LMVA
Henagon

Re: Trail Period Expired is there a way to revert to free version ?

How do I reach out to the moderators?  I don't see a way to get this resolved.  I use Teamviewer between my two computers, and to access the computer at my church, so that I don't have to go over there every time I need to do something.  I've used Team Viewer this way for years.  Now it thinks I'm using it commercially.

 

Posted by Anthony7
Henagon

Re: Team Viewer Commercial Use

I am having a very similar issue. I never use this for work purposes. I will connect from my work computer or my cell phone app  to work on school work  that is saved to my home computer  when I have free time at work, or started a Steam download so it would be done when I get home. I have also used this program to assist my mother with PC issues as I am not always availible locally to work on  her PC locally. However latley I connect to my remote computer and I am told that the connection has been flagged as commercial use and unless I  purchase a license my connection will be terminated in five minutes, but the connection closes after about  45 seconds and then places a 10 minute cooldown period before i can reconnect.

Would like contact support about this issue but cannot find a link to send them a message and I dont feel like being "brow beaten" by a person trying to make a sale $600 bucks a year.