Announcements

TeamViewer IoT is hiring! Check out the open positions here!

Posted by Felidae
Henagon

TeamViewer thinks I’m using the software commercially!

Hallo,

it's the third or fourth time I'm blocked for suspected commercial use.

I'm retired, 72 years old and I never and never use TW in a commercial environment. I use it to play Flight Simulator with  5/6 other fellows. From time to time we make some maintenance to our Pc'S. That's all.

I have sent you many times my log history and you restore my connection after this.

This time: no answer at all.

Please, please could you be so kind as to free my connection??

Thanks in advance and best rega

 

 

 

Posted by Felidae
Henagon

Commercial use

Hallo,

it's the third or fourth time I'm blocked for suspected commercial use.

I'm retired, 72 years old and I never and never use TW in a commercial environment. I use it to play Flight Simulator with  5/6 other fellows. From time to time we make some maintenance to our Pc'S. That's all.

I have sent you many times my log history and you restore my connection after this.

This time: no answer at all.

Please, please could you be so kind as to free my connection??

Thanks in advance and best regards

Daniel

 

 

 

Posted by Glassdub
Tetragon

Re: Commercial use

I'm sick of hearing about that Any... it's no viable replacement.

Posted by ToMz997
Henagon

Re: Commercial use

SO, pay 500$/year for a TV license :P lol
Posted by LazyRikizz
Henagon

how to solve if my teamviewer keep pop out expiry

when i install time i selected both of the above instead of personal / non-commercial use how to convert it back.....i unistalled several times still the same

Posted by BillBittel
Trigon

Remote Access Method Plan B

I have sent in the form to have my account reset twice. So far, it has been working after the 2nd reset. I have run TV and **Third Party Product** side by side and every time I do, the quality of video in the TV link is better. Text and icons are easier to see. It also feels faster, snappier. All things being equal, I would definitely pick TV over **Third Party Product**. Maybe it's just because I am more familiar with it but the image quailty really is better.

That said, after all that has transpired, I have accepted the fact that I cannot rely on TV as the sole method of remote access, so I have them both set up. If TV starts with the commercial use pop ups and disconnects again, I won't try to get them to reset it a third time. I will just delete it from all machines and go to **Third Party Product**. Then I will pick another remote access method to back up **Third Party Product**. What I have learned from this is that if remote access is critical, then there should be at least 2 methods of doing it set up.

So to all of you getting whacked with TV commerical use pop ups and are ready to move on, you should really be looking for TWO alternatives, and when you go through the hassle of migrating whatever computers you need to access, set up BOTH remote access methods of your choice. JMO

Posted by Glassdub
Tetragon

Re: Commercial use

80 bucks or 500 is the same to me. I'm not paying a cent for a remote app.

Posted by Gabriel600
Henagon

Re: Commercial use

**Third Party Product** from Google Chrome does the same thing as TW and is free.

Posted by Ducbi031
Henagon

Term of personal user

First of all, I would like to thank you for the teamviewer software that you have given us. It's very effective and free for personal users. With your terms, I am a personal user, I only use software to control desktop computers on my laptop, sometimes helping my brother solve some problems. As you can see at the attached screenshot, there are not too many connected computers: 2 or 3... here is screenshot:

(Edited by a moderator. Please attache screenshots instead of putting URL links)

But I get the message that I am using for commercial purposes and need to use premium.
Please support for me.
Sincerely yours!

Posted by spcoaster
Electron

Re: Term of personal user

same problem here, I use TV with to help my family ( from a range of 50 to 66 years old ) in their easy computer problems and to connect my computer via mobile phone etc... suddenly get the same alert and closed the connections.
Posted by cujo68000
Henagon

use of teamviewer for non commercial purposes

Hi,  a few days ago teamviewer interrupts the connection due to suspected commercial use, but I am a teacher and I don't use teamviewer for commercial purposes, I need to use it to connect to the school server, Please let me use it in this way, thanks a lot.

Regards, Gianluca G.

Posted by karl_saribekyan
Henagon

5 minute limit

There is 5 minute limit for my connection to my home computer. I dont use it for a commercial use. I was connecting to my computer at home. Please help me to improve it that program takes me to use my computer without limit.
Thanks in advance
Posted by corpie
Henagon

Teamviewer Session Closed

Hi guys

I have problem with the Teamviewer sessions

I have several PCs attached to my Teamviewer account but when I connect from a specific PC with Win7 OS, Teamviewer disconnect me after a short time and show me a message: "The free sessions are only allowed for non-commercial purposes"

I'm using an account and an installation for private use ...

From the other PCs this problem doesn't occur. the session remains alive. I have tried to uninstall/reinstall Teamviewer (I have also cleaned the entries in the registry)

Thanks Pietro

Posted by Tegoide
Trigon

What's thus Advertisement new

.. another umpteenth idea of the TV new marketing department ?

After the useless and tremendous internal spellcheck, now the mandatory advertisement. At each TV session.

I believe that soon or later TV will drop off us, considered by Team Viever marketing people and sales dept. as nasty scroungers.

Here the screenshot (Edited by a moderator. Please attache the screenshot instead of putting the URL link)

 

Anybodys elese is experienceing this beutiful TeamViewer gift ?

 

 

Posted by bazbsg
Tetragon

Re: What's thus Advertisement new

Yes, I get those ads too. At least they are only advertising their own products so far and not other company's products. To me it's like the cable channels that waste so much time advertising what shows they have but at least don't advertise products. Annoying and unnecessary but could be worse.
Posted by bazbsg
Tetragon

huge problem

Wow. this post has grown to 43 pages and been active since 2016 and still nothing has been done to solve this????!!!!

Posted by kimmy
Electron

Re: huge problem

same hereeee...been using my teamviewer to control my game thats online on my pc using my phone...now im suspected for commercial? so what , im paying myself? there were times when my girl help me with my pc troubleshoot but thats that...im not even paying her... so which one my commercial benefit here... so annoying
Posted by MyAnime
Digon

Re: huge problem

yes i am going to solve this issue just in 5 mint.

 

 

 

 

Posted by manasnag481
Photon

Why do I see 'Commercial use suspected' / 'Commercial use detected'

my TeamViewer usage is for personal. Teamviewer is giving a message that "It has detected a commercial usage and terminates the use."Kindly provide a solution for that. 

Posted by Andre75
Pentagon

Re: huge problem

Frankly dear 'Moderators', what was so unpleasant to read for you in  what I just posted a few minutes ago ?

Did you feel really so uncomfortable for censoring it ? Was it too much true ?

Posted by MattGilg
Photon

Re: Why do I see 'Commercial use suspected' / 'Commercial use detected'

Yeah, this is ridiculous.  Same issue here.

Switching to **Third Party Product**.  Refusing to buy TV products, after this stunt.

Posted by w3rty88
Electron

Re: Why do I see 'Commercial use suspected' / 'Commercial use detected'

same **bleep** is happening to me !!! i am trying to make an order for my sister and i can't coz every 5 minutes the connections shuts down !!! that's a joke !!! i can even send my logs to see that i am connecting on the same 3-4 pcs the last 3 years

Posted by veniamin
Henagon

Re: Why do I see 'Commercial use suspected' / 'Commercial use detected'

Same problem. I have home media server and it need maintense sometimes. Also i can run on it game server, but in last 2 weeks i cant do anything with my server. I have to go to balcony with monitor, mouse and keyboard. This is SO  UNCOMFORTABLE. What we should do to continie using free license?

Posted by Moderator Moderator
Moderator

Re: use of teamviewer for non commercial purposes

Hi @cujo68000,

Thank you for posting.

Please read this article about what is "the Personal Use".

This article answers your question.

Hope it will be helpful for you.

Best regards,

Posted by sdh68k
Digon

Re: use of teamviewer for non commercial purposes


@cujo68000 wrote:

Hi,  a few days ago teamviewer interrupts the connection due to suspected commercial use, but I am a teacher and I don't use teamviewer for commercial purposes, I need to use it to connect to the school server, Please let me use it in this way, thanks a lot.

Regards, Gianluca G.


I don't work for TeamViewer, but I believe that would be seen as commerical use - you're connecting to a place of business. TeamViewer states that a personal license covers connecting to a personal computer from another personal computer. If there is a valid use case for you to be able to access the school's servers from your home, your school should implement a system, such as a VPN. Or they can pay for the business license.

TeamViewer has just started saying that they are detecting commercial use from my logins. I only access a machine from home using either my phone, or my laptop tethered through my phone. No idea how they can be deducing that I'm using it from a place of business, because I'm not.

I'm going to start to look for alternatives.

Posted by lp_pl
Henagon

use of teamviewer for non commercial purposes

Hi, a few days ago teamviewer interrupts the connection due to suspected commercial use, but I am a teacher of  Qilu University of Technology( Shandong Academy of Sciences) and I don't use teamviewer for commercial purposes, I need to use it to connect to the school server, Please let me use it in this way, thanks a lot.

Posted by Wizardofmann
Digon

Re: use of teamviewer for non commercial purposes

I am an individual and have been using the free version for just over year. However, for some time now (Since updating to version 13) I keep getting random niggling issues/bugs, making it awkward to use the software as it keeps moving the 'goalposts.' This morning I got the same message as the above post. I am afraid it is the last straw! I have already been looking around for an alternative and have found two contenders which have great reviews and appear to be far superior than Teamviewer.

Bye bye Teamviewer.
Posted by Andre75
Pentagon

Re: use of teamviewer for non commercial purposes

Hello Yuri_T. ... Hi @cujo68000 (and so sorry for you that you are "really" a "professional user" :mansad: )

Reading  @cujo68000 post, we can understand he's obviously a "professional user" (at the sense of TeamViewer policy at least).

So, I would say many thanks for the reply you sent him... But what about most of those who post here to say they have been blocked in spite of the fact that they really use TeamViewer only as private use ???  I mean, from their personal device to another personal device and from a private local network to another private local network. ... But yet, they are blocked !!!

@cujo68000 should be "happy" :catsad:  to learn that he is a "professional user", :catsad: (at least, there is a "true good  reason" tfor he 's been blocked, and he can know that "good reason")... and it was so easy for you to tell him, because it's "true" (regarding TeamViewer's policy at least)... 

... But no moderator can reply a correct response to most of those who post here because they (we) are REALLY PRIVATE USERS, in true PERSONAL USE situation... Why can't you reply us ?... Would it be because the moderators have no reply to this question ?... If so, don't you think that, at least, you should tell us frankly ?

I wish you a nice day, even though you wouldn't like to send  a pertinent response to my question. :cathappy:

Andre75

Posted by Andre75
Pentagon

Re: use of teamviewer for non commercial purposes

Hello sdh68k, and Gianluca G.

It seems that "the rule" is :
Only a single device using TeamViewer and connected to the  private local network.
If more, the software is unable to discriminate between a private local  network (like the one that most of us use at home) and a professional corporate network.
If there is more than one device,  using TeamViewer, and connected to the same  network at the same time (e. g. 1 desktop PC, + 1 smartphone, or 1 laptop... and whether it is a private local network or a professional corporate network), the software will consider it (detect it) as a professional network... I can't see any other explanation ???
And we're blocked !... It's unfair, but it is !

I would like to add what I think of this way of penalizing real private free use, but I'm afraid I would be censored, even though I would express it very politely !

Andre

Posted by cujo68000
Henagon

Re: use of teamviewer for non commercial purposes

Beyond the rules, I use TeamViewer for the good of the students of the school where I teach, I do not see anything commercial in this way to use it.
What does all this have to do with the profit and commercial use of TeamViewer? What damage am I getting?
Posted by Andre75
Pentagon

Re: use of teamviewer for non commercial purposes

Hello cujo68000

I think that everybody understand you are sincere and you really use TeamViewer for "the good of your students" and it's a non-profit use. But, unfortunately, this is not the TeamViewer poilicy !

It seems that you think somebody decides if your reason to use TeamViewer is "good" or not, and will judge if your way to use the software is properly "non commercial" ?

Be sure that most of people who complain on this forum do the same use as yours, I mean "non-profit" use. But we are blocked too, like you.

TeamViewer terms of Policy are not really explicit and change by  "Commercial" (or "Professional") use the real situation which is as following :   ... multiple devices, using TeamViewer, and connected on the same network, whether it is a private local network or a professional corporate network.

This detection is made automatically and you cannot avoid it (several devices such as desktop computers or mobile devices or laptop). The same network  IP is detected as used by several devices, that's all !

So, nobody will mind what is your way of use (if you wanted to charge your students, nobody could know this if you don't write or say it publicly)... neither "profit" or "non-profit" is the question, nor teaching several students or helping only one person who you'll charge or not !...

As soon as you'll connect any computing device on a shared network by other devices using TeamViewer, you are considered as "Professional use"... nothing else !... and you, we, are blocked !

And, finally, complaining of this on this forum is total useless as nobody can consider and solve individually your problem (as same as thousands of other persons who are in the same case as yours).

Hope that my explanation can help you to understand better the situation :manhappy:

Andre

Posted by ruVic
Electron

Re: TeamViewer thinks I’m using the software commercially!

The best solution I found (for Windows 10) is to download teamviewer app from Windows Strore. It does not seem to have the licensing problem.

Posted by OldSurferDude
Trigon

Re: use of teamviewer for non commercial purposes

Here's another data point for reverse engineering TV's commercial use algorithm:  Only one of my computers is barred, the one that initiates sessions.  I am an extreme hobbyist, and I have more computers than I care to count.  Several of them are "headless" (no keyboard, mouse, monitor) using TV to modify them when necessary. (usually after @!$%!$ Microsoft updates). 

I'm experimenting with a virtual machine as my initiator.  So far, so good.

I'm also experimenting with alternatives to TV.  No joy there ... yet.

Great engineers at TV, though I have no kind words for the management.  I hope those engineers are looking for new jobs. because they are next.

Posted by Andre75
Pentagon

Re: TeamViewer thinks I’m using the software commercially!

Hi ruVic !

Thank you for this information, but :

1- For how long time are you using it since you got it from Windows Store ?

2- By that time, how many computing devices have you remote control ?

3- Have you tried to connect another device, using TeamViewer, on the same network using both TeamViewer at once ?

... Wishing you it will last long for you ! (I've been blocked 2 times for no reason exposed in TV terms of policy... finally I gave up  to submit again the "official form" to request being unblocked, as the first time, I had to wait for a month !).

Cheers,

Andre

(I think you can understand that I'm trying to catch what TeamViewer management team is exactky expecting from us , I mean "Personal free use"... Actually I'm afraid there is no way to use it really free of charge)

Posted by Godbr
Photon

Get started - For personal usage

I am personal used but I just was limited and qualified by teamviewer as business user, but it is wrong. I am personal user and instal it to some family computer to help. Also I Install to the corporative computer to access some personal files witch is storage there.
Posted by BillBittel
Trigon

Re: TeamViewer thinks I’m using the software commercially!

Well I can tell you that I most often connect to personal computers at home from my work. That computer is on a corporate network. I build and overclock multiple computers. When overclocking, you have to stress the CPU, Cache, RAM etc. for extended periods of time to verify stability. These tests push the componenets to their max for hours. You really need to keep an eye on things when doing this. So I log into them from work to do just that.

I have been flagged as Commercial Use twice, sent in the form twice, cleary explaining what I do, and that I initiate remote sessions from my work computer.  Both times I was told that is OK and they reset my account. I had to send it a form for each computer. So far, after about a month, I have not had any more problems. Just today I was using TV to monitor 2 computers at home, on the same private netowrk, from my computer at work, on a corporate network, simultaniously.Still no pop ups. So I think that your theory that it is all based on TV seeing 2 computers on the same network is perhaps not correct, or at least not fully correct.

Since the 2nd time I got flagged, I have selected and installed a back up remote access program in case TV starts acting up again. I still like TV best, but I cannot fully depend on it anymore like I have done for many years. I'm not sure how all of this is going to end up, but for now, after 2 Resets, my personal account seems to be working.

YMMV...

Posted by johnvella
Electron

Re: TeamViewer thinks I’m using the software commercially!

Ehi, io sono un blogger quando uso teamviewer per disconnessione, dopo un po 'di tempo ho bisogno di contattare i miei partner del mio sito web 

Posted by Glassdub
Tetragon

Re: TeamViewer thinks I’m using the software commercially!


@Andre75 wrote:

Hi ruVic !

Thank you for this information, but :

1- For how long time are you using it since you got it from Windows Store ?

2- By that time, how many computing devices have you remote control ?

3- Have you tried to connect another device, using TeamViewer, on the same network using both TeamViewer at once ?

... Wishing you it will last long for you ! (I've been blocked 2 times for no reason exposed in TV terms of policy... finally I gave up  to submit again the "official form" to request being unblocked, as the first time, I had to wait for a month !).

Cheers,

Andre

(I think you can understand that I'm trying to catch what TeamViewer management team is exactky expecting from us , I mean "Personal free use"... Actually I'm afraid there is no way to use it really free of charge)


It has little to do with multiple connections at the same time on a business network, I was connected at work on a 'single' PC connecting to home & that single PC got flagged, I was also using my notebook wireless (free network not corporate) I can use it on another PC at work & it is NOT flagged, so there is little rhyme or reason.

Posted by Ramiz
Photon

Cannot connect to Teamviewer (Home).

Good morning.

I have problem to connect from my home PC, when i want to connect, it share me pop-up informations about commercial uses . 

But it's my home PC and im at work now. 

Can you help me with this problem. 

You also can vwier the name of my pc in team

Posted by zt1
Photon

Re: Cannot connect to Teamviewer (Home).

My TV doesn't connect too

Posted by Community Manager
Community Manager

Re: Cannot connect to Teamviewer (Home).

Hi all,

I apologize for the connection problems. Everything should work again. Thanks and sorry once again.

Best, Esther

Posted by WebsGhost
Henagon

Personal License expired. Have ticket

i installed teamviewer on my work pc, but i use it to connect to my personal pc's at home
now it says that my free license expired

what i can do?

we don't use Team viwer at work at all, but my work pc is a part of a domain

Posted by Andre75
Pentagon

Re: TeamViewer thinks I’m using the software commercially!

Hi @BillBittel

Thanks for your comment about "my theory", which only a theory, you are right. But, correct or not, it could never be verified as TV refuses obstinately to communicate about.

I just can say that, like you, I've been using TV for years and I've never been bothered like this before ! I used it only to help my relatives and friends, from only private network to only private network.
On July, I've been flagged right when I was using TV in remote connection with a Mc Book air I had just configured for a friend and I had temporarily connected it on my private network to check if it worked well and transfer some files from my PC to the Mac.

So, I submitted the form (and joined the log file) and I had to wait for ... one month !... before I could use it again !!! (always and only from my private network to another private network)... but for a short time (2 or 3 days), as I've been flagged again when remoting another PC for only 2 or 3 short sessions...
But I can't know if TV had really reset my account, because I never got any reply from them telling so ???
Actually, after a month, I had uninstalled TV, all the residual folders and files, and deleted all its registry entries. Then, I reinstalled the last TV version. So, I could not know if it worked again because I had got reset, or because I had fully unsinstalled it before reinstalling ???

Anyhow, you are right as you point out the precarious situation in TV let us. Unless you are wealthy and can pay a license, TeamViewer is a no longer reliable solution as we permanently run the risk to get suddenly flagged. You can imagine what happens when you are helping your mom or sister, living in country side, to fill in and send an important online form or document !... You have to tell her : "Sorry mom ! Say your health insurance company that you'll fill in the requested form next month !... (when TV will have considered my demand and unblocked me)"
And, if you dare to complain, writing here  "it's c...zy" ! You'll get a very nice help... your comment will be censored !
So, you are still right, the best way was not to request again being unblocked, but find an alternative... There are some not too bad, but I must admit that none is as good as TV... at least, not yet... but TV is working well for its competitors (those these forum censors -human beings or robot- call "Third Party Product").

Andre

Posted by Andre75
Pentagon

Re: TeamViewer thinks I’m using the software commercially!

@Glassdub

Hi,

" ... there is little rhyme or reason" ! You are right.

Just a c..zy algorithm which's leading us into its same way !... (But "algorithm" doesn't mean "artificial intelligence" escaping from its conceptors... Human beings do it in order to aim a planned target)

Highlighted
Posted by Andre75
Pentagon

Re: Cannot connect to Teamviewer (Home).


@Esther wrote:

Hi all,

I apologize for the connection problems. Everything should work again. Thanks and sorry once again.

Best, Esther


@Esther

Hi Esther,

Many thanks for that good news !  You give us all a great HOPE ! :cathappy:

But, does it mean :

1- TeamViewer will finally give up and remove the algorithm which cannot clearly and fairly discriminate between Personal free use and Professional use ?

2- TeamViewer has finally found how to make work properly this algorithm ?

3- Anything else that you wouldn't know ?

4- When do you think it will work fine again ?

Anyhow, you shouldn't be the one to apologize (unless you are TeamViewer manager or a development staff), but we don't think you are the one who took this strange decision to make a big mess in all free users' softwares. And it was not your fault !

So, we all cross fingers and have a big hope that you say true...

Thanks again.

Andre75

4 Replies
Posted by Community Manager
Community Manager

Re: Cannot connect to Teamviewer (Home).

Hi Andre75,

Thanks for your post.

You are right, I am not a developer :-) But to clarify the post: We had some connection issues earlier today and the post you were citing was the "all-clear" message, that the issue was solved. See also: https://community.teamviewer.com/t5/TeamViewer-General/Connection-not-established-authentication-can...

Regarding the commercial usage: If you are affected, please fill out the form to get your reset. (One more apology: I am sorry that I cannot help you better with this topic than guiding you to the form and/or the information in this KB article: https://community.teamviewer.com/t5/Knowledge-Base/Why-do-I-see-Commercial-use-suspected-Commercial-... )

Thanks and best,

Esther

Posted by eyedoc9
Henagon

No resonse to my commercial use suspected tickets

I am a personal user. I submitted multiple tickets to get a determination about commercial use suspected notices that I have been receiving. I've had this problem over the years. Each time previous to this set of notices, I emailed Fabian and he reviewed my logs and cleared my accounts. Now Esther has told me that the ticket system is the only method of clearing these notices and restoring my computers to personal use. I submitted tickets over a month ago. The response time estimate in Fabian's article in the community concerning this is pasted below. I posted my tickets over a month ago and have received no outcomes of my tickets. I tried to submit another personal email to Esther concerning the matter today, but now it shows that I have reached my limit of personal messages. I feel very unsupported and am beginning to suspect that I may never have the issue resolved. I have switched to **Third Party Product**, another free program, for my remote management needs, but prefer TeamViewer's functionality for most things I do. I hope that someone from management will see this message and see if there is any other source of help. It seems I have exhausted all other options.

============================================

How long does it take to unblock my TeamViewer?

Please know that we review every request that has been placed.

Due to the large number of requests we receive, answering the requests can take some time, although we are now aiming to solve all requests within seven days. We are sorry for the inconvenience.

============================================

Posted by Glassdub
Tetragon

Re: Cannot connect to Teamviewer (Home).

I m


@Esther wrote:

Hi Andre75,

Thanks for your post.

You are right, I am not a developer :-) But to clarify the post: We had some connection issues earlier today and the post you were citing was the "all-clear" message, that the issue was solved. See also: https://community.teamviewer.com/t5/TeamViewer-General/Connection-not-established-authentication-can...

Regarding the commercial usage: If you are affected, please fill out the form to get your reset. (One more apology: I am sorry that I cannot help you better with this topic than guiding you to the form and/or the information in this KB article: https://community.teamviewer.com/t5/Knowledge-Base/Why-do-I-see-Commercial-use-suspected-Commercial-... )

Thanks and best,

Esther



I filled out a form & all the requested info well over a month ago like many other users. I have never heard a word back or had a resoultion, this does not help.
Posted by neuro60
Photon

Re: account is for non-commercial use only,

i use teamviewer for personnel only thank
Posted by Andre75
Pentagon

Re: Cannot connect to Teamviewer (Home).

@Glassdub

Hi Glassdub

Not only you  Lot of people didn't get any reply, including me.

That's what I answered to Esther, who advised to fill out and send this form. But my answer to her has been censored !!! Maybe are we impolite  to say publicly that even this way (which needs "normally" 1 month to get unblocked) is no way ?

I wonder why you have not been censored ??? :mansurprised: ...  And yet you must be very impolite to say the truth here !