I have set up a Session Insight policy and added one host to test it, as shown in the attached screenshot. If I add more computers under this policy, how can I identify which computer each summary belongs to? Currently, there is no option to add a “Computer” column. Please assist in reviewing this issue as soon as…
In the old TV, I can set up account for a user and add the user to a group but in this new version, I have been trying to add user to the group but can't, I will like get a guide on how I can do so,
Hello community, This is my first post here, I am writing because I was not able to find it on this forum or online. I would like to add an approval option for every connection I do when our users connects to a customer, I found this link but I can't see the Conditional Approval at my side:…
Hello, could you please finish implementing the display of the message that the user includes in the support request so that it is shown in the console as it was in the old version? This is one of the quite essential features. Additionally, please add the option to start a CHAT without having to immediately connect to the…
Hello, I am trying to solve an issue with one of our users who has the full client. We use it to connect to other users in our organization who have only the host app. The issue is that this particular user is being signed out of TeamViewer after every session he has with a remote computer. Then when he tries to sign back…
I have been using teamviewer since 2019 with great success to help my mom remotely from time to time. Obviously some big changes were made without thoroughly close loop testing and I have had nothing but trouble to the point I am not able to use it. The biggest problem was the requirement to login, it keeps flagging a…
This discussion has been merged.
What we are trying to achieve is to have a quick, efficient workflow when a customer calls. Currently, when you customise QuickSupport you have the option to preassign to a tech or not. In our case it is one of two techs that can work on these cases. Ideally we would like to preassign to a group so that either tech could…
I occasionally use TeamViewer to assist my daughter when she is working on her Windows 10 laptop. However, both of us having recently installed the latest free version of TeamViewer, I am finding I cannot follow what both she and I have to do so that I can remotely control her PC while she is in attendance. Could someone…
NEED TO CHANGE BOOKMARKED TO MANAGED DEVICES
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