General questions
This board is your go-to place in case of any general questions about TeamViewer. Simply ask the community for help!
Discussion List
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Why is TV so expensive and has no paid license for personal/private use?Let's put things into perspective. These are the common programs I use as a home user and my photog…
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Web connect not workingHi I am using the free version TeamViewer for education. I have been using the web connetion for a…
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TeamViewer on reinstall is stickTeamViewer tried to upgrade and got stuck. I rebooted the machine and tried a fresh install (a num…
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Password not working in extras->optionsHi all I am trying to select grant easy access on the Teamviewer app, this then asks me to change …
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Not able to activate my licenceI had purchased Teamviewer Licence, I received my Invoice and Activation Link, but when i click th…
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No authentication windowAll of a sudden I am not getting an authentication window to enter the password for the remote comp…
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Quick support on Samsung tab pro not supportedGalaxy tab 10 pro running on Android 7 Screen sharing not supported. Any idea? Regards, Paul
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Phishing - What is TeamViewer doing to combat Phishing attempts that use QuickSupport?A few days ago, one of my clients fell for a phishing email. Part of the attack was to have my cli…
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Question from a university core facilityI am with a core instrumentation facility at a major universtiy. Many of our vendors use TeamViewer…
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Corporate license shows as "free"I own a corporate license. When on version 12 any connections would display as "corporate"…
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Changing License keyHi team, My teamviewew license in distributed among 2-3 computers. Now I am unable to replace the …
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TeamViewer not responding on macos catalinaHi, One of our clients is experiencing an issue with her TeamViewer and it is only on two computers…
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Teamviewer ignores proxy settingsHello community! I have a problem, we are trying to configure a rule to control the connections of…
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Optimum Online Issues with Team Viewer for WOL (Wake-on-Lan)?I have Optimum Online for my ISP and they have supplied the modem and router. They lock you out of …
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Client help for MacI'm an IT supporter and a paying TeamViewer customer. My clients are Win and Mac users with their o…
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Issues after changing account on TeamviewerI have gotten a strange issue, after changing to another account and license on my computer due to …
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QuickSupport and QuickJoin version upgradeHello! I use a commercial version of TeamViewer and i have QuickSupport and QuickJoin personalized…
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Issue with account being blocked 48 hour after payingHi I have even opened a ticket - called a milion times to the german support number had all colle…
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Locked out of account with 500+ computersHi I am locked out of my teamviewer account with an email address I can no longer access as the co…
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Being wrongly chargedI paid for a subscription in March(under a different account). It was never activated. And I've rec…
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How to submit a ticket - Only tried to find it for 1 hour now...Would be lovely if you would actually be able to submit a ticket somewhere?
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Bunch of remote users getting screen cannot be captured. Started today.I tried to remote in as well to their machines and its giving me same thing, so locked out of the …
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Teamviewer 15.8.3 SoundI see there were some sound issues resolved in 2017 with teamviewer 12. I am on teamviewer 15.8.3 …
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Inconsistencies when mass upgrading host clients to 15.8.3Looking at a mass deployment to update all of my host clients to the version above; some as old as…
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Changed Email and Password, Account Changed From Business to Free.Hi, I changed the email and password of my business account, and for some reason the account now s…
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Purchased/renewed Business subscription license yesterday but account still shows freeHello- I ordered the teamviewer product yesterday- Teamviewer business anual subscritption- howeve…
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Does setting Password Strength to Disabled turn off access with ID/PW?If I set Password Strength to "Disabled (no random password", does this mean my computer …
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Connecting with a laptop when its lid is downI am using Version 9 and when I try to connect to a laptop which is on, loggen in and not locked bu…
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remote connection one way in a group of connectionsSorry, if it is already asked, I didn't find it. For a set-up of let's say 20 laptops in a CoderDo…
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