Unable to open a support ticket? Here's why.

JeanK
JeanK Posts: 6,984 Community Manager 🌍
edited April 11 in Announcements

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If you've landed on this page, it is likely that you are seeking assistance from our Customer Support. Please take a moment to read the information below for a better understanding of our support policies. 


For free users 

At TeamViewer, we strive to provide exceptional support to our users. While direct customer support via calls and tickets is not available for free users, we invite you to explore our Knowledge Base and engage with our vibrant Support Forum. Thousands of TeamViewer knowledgeable users help each other and share solutions every day, providing an excellent resource for troubleshooting and guidance. 

👉 Knowledge Base 

👉 Support Forum 

We are confident the collective knowledge of our community will help you find answers to many commonly asked questions. In cases where a solution is not presented, we invite you to begin a new post


For licensed users 

If you are a licensed user and have found yourself here when trying to open a ticket, we apologize for any inconvenience. Please ensure that your license is activated to your account correctly, as only licensed accounts are able to create support tickets

Steps to verify license activation: 

In TeamViewer Remote 

  1. Sign in to your TeamViewer account via the full client or the web app
  2. Navigate to Settings (⚙). 
  3. In Profile, go to the Licenses section. 
  4. Verify that your license is active and correctly associated with your account. 

If your license is activated correctly, the license status will display your license type. 

 If your license is not activated correctly, the license status will display as TeamViewer Free

 

In TeamViewer (Classic) 

  1. Sign in to your TeamViewer account via the Management Console
  2. Your license status will be displayed right under your username in the top right corner of the interface. 

If your license is activated correctly, the license status will display your license type. 

If your license is not activated correctly, the license status will display as Free

If your license is showing free even though you purchased a TeamViewer license, or if you have any issues during the activation process, refer to our activation guides and start the activation process again

License activation guides 

Once the license is successfully activated on your account, you will be able to submit a support ticket. ✅ 

We appreciate your understanding and cooperation. TeamViewer is committed to providing an excellent user experience, and we are here to support you in every way we can. 

If you have questions or feedback regarding the above, feel free to ask us in the thread below. 

Happy connecting, 

/JeanK 

Community Manager

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