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Commercial use - Connection time out



  • tcgroane
    tcgroane Posts: 2

    This is a known bug with TeamViewer, I am also experiencing this issue.

    I need TeamViewer for my wife who has Rheumatoid Arthritis, she cannot walk to the computers all the time and needs to access them from her laptop or phone in bed.

    This bug is causing my wife physical pain as she must now walk to the PC.

    With bugs like this, the extreme price for TeamViewer does *not* seem *remotely* justified. It's broken.

  • tcgroane
    tcgroane Posts: 2

    My wife has RA (rheumatoid arthritis) and cannot walk. She has informed me that she is now unable to access our computer remotely, and is being given an error claiming our license has expired.

    We chose a *free* license, as it is for our *personal* use.

    I was considering purchasing a license before this happened, but unless our connection is restored by the end of the day, I will definitely not be purchasing any license at all.

    The software is broken, please repair it so my handicapped wife can access our PCs via her laptop or phone.


  • LeeNouks
    LeeNouks Posts: 1

    do have the same prolem, not for the first time.

    anway, it seems that teamviever did a kind of update in the background and so i do have the same problem again.

    tried to contact the team several times in the last few weeks but with no reply and no fix till now.

  • i have the same problem! teamviewer with this bug is unusable for private persons, because the connection is disconnected after few seconds and you have to wait about 15 minutes foir reconnection. support pls help us!

  • same problem here ! i only used teamviewer for fix problems on pc, notebook and mobiles for my family. i fill out the formular and now i wait, that the support repair the bug!

  • sebi
    sebi Posts: 5 ✭✭

    Hi all,

    It seems it is to much asked to TV to have clear information about what's going on here.

    If free users are not welcome anymore, it would really be better to tell us clearly instead of this arrogant & irrespectful way of doing.

    Any official moderator to inform their hierarchy of hat's going on? As we cannot conact anybody from TV......

  • Bankfodder
    Bankfodder Posts: 23 ✭✭

    @toremf wrote:

     [comment removed per Community Guidelines - #6 - Just the facts, please]

    I think that we are getting poor treatment but I didn't say that we are being fleeced.  It is their software and their business model - but I do think that they could handle things differently.

    I suspect that the top bosses don't realise what is going on in their name.

  • jeijunn
    jeijunn Posts: 2

    im using teamviewer on 2 linux, 1 iMac and 1 MBP,  4 Windows PC at home.

    yes i have too many pcs at home. this probably looks like im using them at an office, but no. im not making any money with my computers. 

    weirdly, this happens only on my macbook.


    btw, i should probably move to crhome remote desktop if this dosent be fixed soon.

  • jchongkoon
    jchongkoon Posts: 2 ✭✭

    Good evening gentlemen from Teamviewer,

    I contact you for the reason that lately a warning is coming out telling me that I am using the program as a commercial use and that is not the case.

    The objective of my use is only personal and non-profit since I am RADIO AMATEUR and I use this Teamviewer program to manage my ROOM of Yaesu (Wires-X). This is a way to manage my radio station remotely.


  • its not just you i got banned today with 4 pcs two windows 10 and two windows server 2016

    my friend got banned for connecting to the windows server pc a month ago.

    he was told only bunesses have windows server

  • Pierrot28
    Pierrot28 Posts: 1

    Same problem. I raised a ticket 1 week ago, but still have no answer....

  • Dancekid
    Dancekid Posts: 1
    same problem here, anyone got a solution to mark as "personalusage" ? greetings michael
  • Bankfodder
    Bankfodder Posts: 23 ✭✭

    @toremf wrote:

    I tried, but it was  too complicated with Goodle.[competitor link remove by moderator per Community Guidelines

    Me too.  Tv is better, though

  • jchongkoon
    jchongkoon Posts: 2 ✭✭

    Hello Esther,

    I understand the situation about commercial use but this is not my case since I use it to manage the PC.

    I commented in the previous message that my use is to control my Yaesu room (Wires-X) since I have it on another PC.

    The reason why the way I have it installed is to guide more to the radio community and this has no commercial or profit purposes.

    I would appreciate it if you deleted me from the blacklist that you manage in the Teamviewer database.


  • Jancux
    Jancux Posts: 4 ✭✭

    I am a long time trouble free user of TeamViewer (currently using version 13).

    A new problem has arisen, which I understand many users are encountering, whereby any connection disconnects rapidly stating that the session has timed out and preventing reconnection for ten minutes.

    I use this software on four private computers, two of which are Windows 10 and the other two being Windows 8.1. Both Windows 8.1 PC’s are running the TeamViewer normally, whereas both Windows 10 PC’s have the problem.

    Question is this a Windows 10/TeamViewer issue and is there a solution?


  • cryoplay
    cryoplay Posts: 1

    Teamviewer says that I have to solve a license because I would use Teamviewer for business purposes. This is not true. Unfortunately, I do not hear anything from the support. No help regarding the wrong message. Are there any other ways to contact support from Switzerland?

  • Parad2373
    Parad2373 Posts: 1

    The connection is blocked after exceeding the time limit. How do I resolve this issue?

  • Jbib
    Jbib Posts: 11 ✭✭
    Same problem for me.
    I hope it will be solve soon ... :-(
  • buon giorno, uso teamviewer da private per collegare i computers di famiglia.

    ultimamente mi esce questa scritta:

    Connessione bloccata dopo il raggiungimento del tempo massimo

    come posso riattivare il sistema....ripeto che l 'utilizzo é assolutamente privato


  • Diehappy
    Diehappy Posts: 2

    I apologize in advance for my English, but I had to write here.
    A few years and until recently, no problems, but recently the TeamViever suspected me (and my girlfriend and the second computer, whose acquaintance was just tried to go) in commercial use.
    The reason for this, I guess, was a friend who asked to set up his microphone remotely and installing the program poked for commercial use, after which it spread like a virus and created monstrous inconveniences.

    Never in all the years has there been any commercial use.

    How to be? Or all my conjectures are only speculation, but the program simply changed and became for all purposes paid?

  • Diehappy
    Diehappy Posts: 2
    It's sad.
  • Jbib
    Jbib Posts: 11 ✭✭


    They probably want to get rid of a maximum of non-paying users ? ...
    [comment removed per Community Guidelines - #9 - Sales/solicitation policy]

  • Dreigo42
    Dreigo42 Posts: 1

    Hello everyone,

    Hopefully someone can clear this up for me. I'm running 4 Hyper-V Virtual Machines on my personal Windows 10 desktop and running Windows Server 2016 on them. I am learning to administrate SCCM and as such have built a small virtual lab on my personal computer. They are evaluation editions so they are only good for 180 days. However, it is a domain enviroment (as SCCM requires it) so I'm assuming that's what Teamviewer is seeing and assuming this is Commercial use. Can anyone confirm/deny this is commercial use? I have TeamViewer installed on them so that I can access them from work during lunch/breaks without having to take control of the host machine as someone else might be using it for other things.

  • quypv
    quypv Posts: 1

     I have mistake setup teamviewer 13 on my laptop win 7. And now this version has expired. Please guide me change to version personal. I want to use version Free.

    TeamViewer 13.jpg

  • trekfan1
    trekfan1 Posts: 17

    But this solutions DO NOT HAVE A LINUX VERSION!!!!!!

  • JoshP
    JoshP Posts: 601 Senior Moderator

    Hello @Dreigo42,

    Thank you for your post.

    TeamViewer is offered free of charge to everybody for personal, non-commercial use; such examples would be supporting friends and family remotely, or connecting to a personal computer at home.

    Examples of commercial use would be

    • Connecting to your company PC or server from your home office
    • Assisting businesses or organizations, even on a voluntary basis
    • Other connections involving money or services provided

    As your connections utilize connecting to domain servers, it would be considered Commercial Use

    I would recommend reaching out to our sales team so we may discuss your use case a bit more with our licensing department! Also useful:

    Josh P.
    Senior Community Moderator


    Did my response answer your question? Help out others and select it as the Accepted Answer

  • sunda12
    sunda12 Posts: 1

    Hi!  i got  Commercial use suspected pop-up message my account m but i dont have any company.  I use F-secure Freedome VPN so i think is that it problem why that message  popup?

  • Lkupke
    Lkupke Posts: 1

    Hi There

    I hope someone can assist me, for some reason teamviewer app now thinks that I am on a business network and closes connections I make to remote pc's . I am using the app for personal use and not for a business. 

    How can I resolve this?

  • Hello,


    I've been using the free license to fix my dad's computer and to check my home imac to see if various services i left running are working (downloads, home alarm). I think i use it a few times a month. I actually can't remember when i used it the last time. Today my dad's skype stopped working, so i tried logging on his laptop to check. That's when i got a pop-up saying  "Commercial use detected" . It claimed my session will be terminated after 5 minutes, but it terminated after less than 1 minute. I tried opening a ticket, but it asks me for a license. Anyone has any idea why that happens all of the sudden ? (Just to be clear, i had other previous laptops on the devices list, but they were 2 or 3 offline devices, which i didn't use. Other than that i had nothing else in the computers part. The team viewer on my imac and my dad's laptop is set to auto log in, grant easy access, etc.)


    Thank you,

    Cosmin Cucu

    Screen Shot 2018-06-29 at 18.05.29.png

  • I've always thought that teamviewer should expand their licensing options. I would pay a reasonable price to connect reliably to my home PC.

    In the meantime Chrome remote desktop is doing a great job for me. FREE baby.