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Commercial use - Connection time out



  • Jbib
    Jbib Posts: 11 ✭✭


    They probably want to get rid of a maximum of non-paying users ? ...
    [comment removed per Community Guidelines - #9 - Sales/solicitation policy]

  • Dreigo42
    Dreigo42 Posts: 1

    Hello everyone,

    Hopefully someone can clear this up for me. I'm running 4 Hyper-V Virtual Machines on my personal Windows 10 desktop and running Windows Server 2016 on them. I am learning to administrate SCCM and as such have built a small virtual lab on my personal computer. They are evaluation editions so they are only good for 180 days. However, it is a domain enviroment (as SCCM requires it) so I'm assuming that's what Teamviewer is seeing and assuming this is Commercial use. Can anyone confirm/deny this is commercial use? I have TeamViewer installed on them so that I can access them from work during lunch/breaks without having to take control of the host machine as someone else might be using it for other things.

  • quypv
    quypv Posts: 1

     I have mistake setup teamviewer 13 on my laptop win 7. And now this version has expired. Please guide me change to version personal. I want to use version Free.

    TeamViewer 13.jpg

  • trekfan1
    trekfan1 Posts: 17

    But this solutions DO NOT HAVE A LINUX VERSION!!!!!!

  • JoshP
    JoshP Posts: 813 Senior Moderator ‚ėĎ

    Hello @Dreigo42,

    Thank you for your post.

    TeamViewer is offered free of charge to everybody for personal, non-commercial use; such examples would be supporting friends and family remotely, or connecting to a personal computer at home.

    Examples of commercial use would be

    • Connecting to your company PC or server from your home office
    • Assisting businesses or organizations, even on a voluntary basis
    • Other connections¬†involving money or services provided

    As your connections utilize connecting to domain servers, it would be considered Commercial Use. 

    I would recommend reaching out to our sales team so we may discuss your use case a bit more with our licensing department! Also useful:

    Josh P.
    Senior Community Moderator


    Did my response answer your question? Help out others and select it as the Accepted Answer

  • sunda12
    sunda12 Posts: 1

    Hi!  i got  Commercial use suspected pop-up message my account m but i dont have any company.  I use F-secure Freedome VPN so i think is that it problem why that message  popup?

  • Lkupke
    Lkupke Posts: 1

    Hi There

    I hope someone can assist me, for some reason teamviewer app now thinks that I am on a business network and closes connections I make to remote pc's . I am using the app for personal use and not for a business. 

    How can I resolve this?

  • Hello,


    I've been using the free license to fix my dad's computer and to check my home imac to see if various services i left running are working (downloads, home alarm). I think i use it a few times a month. I actually can't remember when i used it the last time. Today my dad's skype stopped working, so i tried logging on his laptop to check. That's when i got a pop-up saying  "Commercial use detected" . It claimed my session will be terminated after 5 minutes, but it terminated after less than 1 minute. I tried opening a ticket, but it asks me for a license. Anyone has any idea why that happens all of the sudden ? (Just to be clear, i had other previous laptops on the devices list, but they were 2 or 3 offline devices, which i didn't use. Other than that i had nothing else in the computers part. The team viewer on my imac and my dad's laptop is set to auto log in, grant easy access, etc.)


    Thank you,

    Cosmin Cucu

    Screen Shot 2018-06-29 at 18.05.29.png

  • I've always thought that teamviewer should expand their licensing options. I would pay a reasonable price to connect reliably to my home PC.

    In the meantime Chrome remote desktop is doing a great job for me. FREE baby.


  • I mean i wouldn't mind paying something reasonable for the little use i have, but they only have business plans. I will look into other free alternatives, thanks.

  • Von Jetzt auf gleich soll ich meinen Lizenz angeblich gewerblichen nutzen.

    Finde faseined Frechheit.

    Was soll das?

    H√§tte gerne in dem Fall einen Beleg daf√ľr.¬†


  • Sioux142
    Sioux142 Posts: 4

    I thik that's why I'm getting this issue too.

    I am a home user and have a Windows Server 2012 running which I use for Plex streaming around the house.

    Suddenly TeamViewer has decided I am a business user.

    I removed the Server from my account but I am still getting this message and constantly kicked out of Teamviewer.

    Not impressed.

    I would happily pay for a home user account but I do not need to upgrade to or purchase a business account as I do not have a business nor will I ever have one.

  • Jbib
    Jbib Posts: 11 ✭✭

    Hi Sioux142

    It's a shame that the new Teamviewer management has decided to get rid of non-commercial users. :-(
    It's going to be 8 years that I used their service and I advertised them ...
    However, it will not stop me from continuing to troubleshoot my relatives and friends.
    [comment removed per Community Guidelines - #9 - Sales/solicitation policy]
    Good luck !

  • Sioux142
    Sioux142 Posts: 4

    Many thanks,

    I'm going to try some of them out as an alternative.

    As I said, and I can see others have said the same, I would be prepared to pay for an elevated home user account at a sensible price, but there is no way on this planet that I will be purchasing a business account for home use. If something is worth having I don't mind paying for it as long as it is sensible.

    Just like Plex, it is free however has limitations in the free version.  I purchased a lifetime pass to get little extras and also show my appreciation for the hard work the Plex guys put in to make it what it is. And they didn't force me to do it or charge an arm and a leg for it. It was my decision to commit to them.


  • ikras
    ikras Posts: 3

    unitil few week i ahevc when i try to connect to another computer a message
    '"maybe a professionnal usage detected" (free translate from french, not really same word in english version lol)
    and this day i have a limlit a 5minutes connection (really less at 1 miunutes) when i am connect to someone...and limite to 15 minutes for reconnecting

    i want to know how teamviewer can detect a professional usage when i use this for help my mother, many friends and no for money juste for helping ...

    we have no counter to indicate was it possible, and how usage it's too big ...

    have you a solution for me ?



  • Razor512
    Razor512 Posts: 1

    I have been having similar issues.



    99% of my use of teamviewer is literally controlling my laptop that I will have on the desk next to me while I am on my desktop PC and want to do maintenance like driver updates and other things, but don't want to bother with the laptop keyboard and trackpad.

    Beyond that, on rare occasion I will use it to help a family member out, with some basic things.

  • I posted this in another topic but think it suits here also...

    I wish I could buy a personal license!

    I'm happy to pay for the software, I get good use out of it but just can't justify the price of the corporate licenses, especially when the cheapest is £31.90/month, so ridiculous.

    Recently 2 devices have been coming up with suspected corporate use which is impossible as I don't connect to any devices that are on a domain but now I can't use the software and can't view my friends computers.

    I've put in a request but who knows if that will work or not.

    Going to have to look at alternative software, which is really unfortunate and annoying Smiley Sad

  • Filoor
    Filoor Posts: 1

    I'm facing the same problem any work around?

  • nafeesra
    nafeesra Posts: 1

    Same thing happen to me . I have contact teamviewer and  fill the form where I have mentioned  I am not using this product for  commerical use but still no luck . Teamviewer is dead product for me . Teamviewer company become money greedy now 

  • Why can't I connect to my PC at home? I've seen a message which says commercial use dectected, but it's incorrect - this is personal use.

    Was working fine last week, just getting this error today. 

  • ¬†good morning, I use teamviewer exclusively for private use to control family computers.

    lately I get a message that blocks the link:

    Connection blocked after reaching the maximum time .....

    How can I avoid this blockage? I repeat the use is absolutely private

    thank you

  • herv55595
    herv55595 Posts: 1



    I have the use of teamviewer to help my friends to update the norton antivirus.

    I help them maintain windows 10 in general everyday.

    here is the essence of the use I make to help at a distance.

    since a few days for your software teamviewer everything is cut after 15 seconds.

    a message tells me that you assert me that I have a teamviewer use in a way that is not like an individual.

    I write to tell you that I have nothing of a business. I am a human being who helps others be human for their computers and smartphone.

    if I would be remunerer for it would be great except that no.

    to finalize my message. I look at the price you offer. it's more expensive than the price of my internet access. it is imposssible for me to meet the requirements firancière. I am too poor for that.

    and above all, I could not be a business on my own, I am handicapped in the world of employment.

    but, thanks anyway for blocking me.

    thank you for your attention. cordially




    j'ai l'usage de teamviewer pour aider mes amis à mettre l'antivirus norton à jours.

    je les aide pour la maintenante de windows 10 en général au quotidien.

    voila l'essentiel de l'usage que je fait pour aider à distance.

    depuis quelques jours pour v√ītre logiciel teamviewer tout est couper apr√®s 15 secondes.

    un message me dit que vous m'affirmer que j'ai une utilisation de teamviewer de façon qui n'est pas comme un particulier.

    je vous écris pour vous dire que j'ai rien d'une entreprise. je suis un être humain qui aide d'autres être humains pour leurs ordinateurs et smartphone.

    si je serait remunerer pour cela se serait génial sauf que non.

    pour finaliser mon message. je regarder le prix que vous proposer. ça fait plus chère que le prix de mon accès à internet. il est imposssible pour moi de répondre aux exigences firancière. je suis trop pauvre pour ça.

    puis surtout je ne pourrait être une entreprise à moi tout seul, je suis handicapé face au monde de l'emploi.

    mais, merci quand même de me bloquer.


    merci pour v√ītre √©coute. cordialement

  • Ibox
    Ibox Posts: 1
    also, it warns you that you have 5 min and after 30/60 seconds disconnects.
  • bemo47
    bemo47 Posts: 1
    same for me.... all connections give this message after very short time !!!!
  • Ash18
    Ash18 Posts: 3

    So I have 3-4 computers for my own personal use around the house one which is a server and others which are my laptop and home PC.

    Since this new Teamviewer release, I've been having issues, which are whenever I go to connect to my computer which is upstairs or wherever in the house it then comes up with Auto commercial use? and restricts me to 5 minutes and this has been annoying...

    To which my computers are still on the same network in the house just on different connections such as ethernet the upstairs wifi booster and the downstairs booster. I don't see that being the problem because they would all come under the same router IP?

    Any ideas? 

    Please help :(


  • Dreinv
    Dreinv Posts: 1


    first, sorry for my english... I'm french.

    I have a free personnal version of teamviewer. Today, teamviewer  say to me " commercial utilisation detected" and close. But i'm not a professional...

    Why i'm detected in professionnal use.

    Can you help me ?