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Commercial use - Connection time out



  • Bizywk
    Bizywk Posts: 2
    Same here. Used ver 11 successfully a while back. Just upgraded to v13 on both sides with great difficulty. Help desk says that somewhere along the way we used the wrong licensed version on one end and there's no way to fix other than to buy the business version at $50/mo. Seems a bit sketchy to me, and certainly outside my price range for personal use.

  • Bizywk
    Bizywk Posts: 2
    Used ver 11 successfully a while back for personal use. Worked for over an hour to make the reconnection today but it keeps kicking me after 5 min. Contacted sales who said the issue is that we used a commercial version on one end with no way to fix it other than to buy the $50/mo business version. That's way too much money for me to connect two personal computers a couple times a year. What a shame. This used to work very well.
  • Jereme
    Jereme Posts: 4
    I upgraded to v13 as well. I'm not sure at what point it started happening, but now whenever I try and connect to a friends computer to help them out it times out in less than a minute. I have not been able to figure out a work around. The issue does seem to be with my install vs the remote computer as it happens no matter what remote computer I attempt to connect to.

    I am also constantly pestered with the annoying alert saying they think I am using it commercially.

    If anyone figures out how to fix this software it would be great. It has been the best remote access software I have ever used until now.
  • Jereme
    Jereme Posts: 4

    After reading all these posts, this is the second time I have had to deal with Team Viewer doing something like this.

    It is the best remoting software out there, and it has been great. But since they currently have a 30 day turn around in deciding if they are going to temporarily allow you to use the software for free again they have essentially turned it into a version of ransom where.

    Once they have you hooked with all your friends and relatives setup so you can help them with promises that it will be free, then they pull the plug and lock you out of everything with no warning.

    I am going to start migrating to [deleted by moderator]. While I used to prefer TeamViewer, they are no longer offering truly free software. And I need something reliable on my parents computer when they need help.

  • They changed the policy and now you have to prove you’re not using is commercially... you have to upload your log file... i think they need to go back to how it was before.

  • I think instead of the monthly fee you can give them an arm, leg or your first born child....

  • Jereme
    Jereme Posts: 4
    I would not mind that policy, but the surprise method they implemented it was rather underhanded. Also, I have a hard time believing that is their policy now.

    I suspect that they will spend a month or two making us fight to prove that we are not commercial users, then only unlock us until their automated algorithm locks things and we have to start the whole process over again.

    I have already started the process of converting my parents and friends over to Google RDP. It is not as good as Team Viewer, but for basic support it is enough, and it does not come with all these newly invented strings.
  • joggs
    joggs Posts: 2

    Teamviewer finally removed my flag as a commercial user after waiting for a couple of weeks!

    A couple of days later, I am marked as a commercial user again! :-)

    My guess is that they haven't changed the faulty algorithm at all. Just "fixing" it by letting a monkey uncheck the commercial user box for my user and click save. Ticket closed! :-)

    Teamviewer keeps on surprising us!

  • I too am having this exact same problem. I only use my account on about 2 PCs and have approx 7 devices added to my account and have done so for years. Took nearly a month to get a reply to say its been reset to free and no way to reply back to say that it's still showing commercial use suspected!

    Hoping Admin are able to resolve this asap.
  • fioxx2001
    fioxx2001 Posts: 1

    I have the same problem

  • maria_28
    maria_28 Posts: 2

    I have the same problem

  • So I use TeamViewer to remote in to my computers at home from my computer at work. Now the software has flagged my sessions as corporate use when I dont use TeamViewer for work purposes.

    Any ideas on how to get it to remove the flag?

  • macshane
    macshane Posts: 7

    clanmcwood wrote : 

    Get rid of TV people get -beeeeep- instead its great and if you want to buy it its SIX TIMES CHEAPER than TV and better 

    I use it for a week now, with PC and Mac. It is absolutly perfect for my kind of use (control friend or family computers and my vidéos server). It is simple as TV, and it is very simple to install the client to take control of a computer whithout password. About the price, the first level is really not expansive but free version is great for familial (and a little more !) usage !

    I've totally forget TV, now. RIP.

  • MJM
    MJM Posts: 2

    This doesn't help. This pertains to personal use and it disconnects after about 1 minute. And it makes you wait 10 minutes bfore allowing you to reconnect.

  • kkoz83
    kkoz83 Posts: 1

    Same issue here :(

  • rokonn
    rokonn Posts: 1

    I am an 80 yr old retired disabled Navy veteran and have been using Teamviewer for a few years to help my family and a few friends with their computers.  I am unable to get to each of them due to my condition.  I promise you I have never logged onto any PCs other than private ones and I have never taken anything from those that I have helped.  It is just a means of keeping mentally fit.  Please do what ever checking you have to and please restore my valued Teamviewer ASAP.  Thank you

  • gquiring
    gquiring Posts: 3

    I got the same problem today and users are complaining about the same issue on Redit. Apparently free is no longer free for personal use.  $49 a month is way too high to help a friend.  

  • keyreel
    keyreel Posts: 5

    I've been using teamviewer for long time! I never had any problem. I use to help my friends and my family

    Now I moved to different apartment and it is saying I'm using it commercially!

    What's happening, I'm really dissapointed. I can use connection like for 1 min only now. I mean what am I doing wrong? I'm using teamviewer as usual.


  • Same problem here.

  • I have the same problem, and can not contact the support ?????

  • amirsachs
    amirsachs Posts: 1

    I have a commercial license which I use to connect to my clients computers. At one of my clients, the owner of the company who travels extensivley is using teamiewer to access his desktop from his laptop/ipad.

    He was recently flagged as using the software commerically. He logged a ticket with teamviewer and they emailed back to say: 

    Thank you for getting in touch with us. We are happy to inform you that your TeamViewer account has been reset to “free”. After reviewing your request, we decided that your use case can be qualified as “personal”.

    However, he is still unable to access his desktop from the laptop, and is getting the same message as before "The trial license of your connection partner has expired".

    Can you point me in the right direction to try and assist him with this?



  • Esther
    Esther Posts: 4,110 Former Community Manager

    Hi @amirsachs

    Thanks for your post.

    Since the error message says that the remote device is on an expired trial, it looks like your client chose "commercial" when installing the software. This is independent from the unblock for his device which has been suspected as commercial use. 

    This article gives you some additional information about the expired trial: Why do I see TeamViewer trial - 'Your trial period has expired' ?

    Just to clarify: The "trial" and the "commercial use suspected/detected"-topics are two different things.

    I hope this info help you and your client.

    Best, Esther

    Former Community Manager

  • Activ3
    Activ3 Posts: 1

    Why does not my free license work any more?

    Does not work more than 1 minute.

    It claims that I'm on business networks, but I'm on my private network.

  • I am having this same issue when trying to connect to my home computers from my work computer or my phone. I then get a message when I try to reconnect that I am blocked for 10 minutes. Very frustrating.
  • dmitrytu
    dmitrytu Posts: 1

    A similar problem from a home computer to a home computer

  • jermontre
    jermontre Posts: 1

    Same issue. 

  • Lajull
    Lajull Posts: 1
    Idem, same probleme - 10mn to reconnect Oo
  • none4u
    none4u Posts: 2

    Having the same problem and now the application is threatening me with account suspension.  This business detecting algorithm is getting way too aggressive.  I have sent in so many tickets and they still can't seem to figure out how to unflag my account.