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Commercial use - Connection time out



  • Hello @Technut ,

    I have filled ther required form but I don't see any progress on resolving my access issue. Can you please double check that this "new" form is still valid?



  • Dlafko
    Dlafko Posts: 1

    I have been using the free app for years to talk back to my home computer with my phone. Usally when my wife has an issue.

    For some reason i have started getting a pop up that says we believe this might be a bussiness use and then only lets me on for 5 minutes but till i find what i need the time is up and this program is usless.

    I have used this alot and not sure why i am getting this message and there does not seem to be a way to dispute the issue with the company.    Any help would be appreciated.

  • I would also like help in this regard.  I am using as a personal user.  Not a business.

  • w8lig
    w8lig Posts: 4

    I'm an amateur radio operator and a member of the Air Force MARS program which is a total volunteer organization. I'm retired, receive no pay and support other MARS members with their software and computer issues. I've used TeamViewer for years and like others, I started receiving pop up messages, then features being blocked and finally timing out support sessions and restricting reconnection to 15 minutes or more.

    I've filled out the forms, sent countless emails about this with absolutly no response from TeamViewer. This is harassment on people following the free license rules. It's time for management to step up and respond. There is no way I'm going to pay $50 a month on something that I'm getting no renumeration for. 

    Provide a home version for $30 a year and maybe I'll talk to you. Otherwise stop screwing with my free account.

  • Technut
    Technut Posts: 13

    @sbouniol wrote:

    Hello @Technut ,

    I have filled ther required form but I don't see any progress on resolving my access issue. Can you please double check that this "new" form is still valid?

    I'm not employed by TeamViewer, I'm just another customer like yourself. My old post got marked as a "solution" because it explained what was a new procedure back then.

    But as far as I know that is still the correct form.

    Unfortunately TeamViewer staff are doing a very poor job of dealing with the forms in a timely manner. I suggest you look for an alternative software solution because it could take a month or more for them to even look at your form.

    Sorry, but that's the ugly reality. TeamViewer... great software, but they treat the free Personal users like dirt. :(


    Kse Dyna --
  • bazbsg
    bazbsg Posts: 103 ✭✭

    @JoshP I don't understand why this message was censored. There was no mention of any particular third party product, only the mention of an alternative. Many posts before mentioned that without being pecific an were not censored, Have the guidelines changes? Which particular guideline was violated in this case? Thanks...

  • I to was an Air Force member in radio communication and have been willing to help any Veteran asking for help free of any charge. Have been tagged as commercial user 4 times and did the dance to prove TV I was not. Now I have been tagged again and am getting tired of this, when working with 2 of my own laptops together at the same desk at the same time connected. It will take TV some time to reset your user ID after filling the paper work. It can happen.
  • I have been receiving message that my mac can only remote support to other Window environment Teamviewer for 5 Minutes only, is it possible disable such message for commerical user and enable free license to work with?
    Screenshot 2019-08-22 at 4.48.12 PM.png

    As I am helping out with my elderly relatives and friends only.

    Anyone can share what to do in order bypass this ???? Can Teamviewer arrange to change my account setting for the mac to non commercial ?

    @Natascha @eejeel 

  • SeoGera
    SeoGera Posts: 2

    The implementation of the program strictly for its purposes, helped me with the establishment of communication and restriction, after connecting it disconnects after a few minutes.

    How to be How to remove the restriction?

  • robgrim
    robgrim Posts: 1

    TV says that i am not a private user!?


    Only use to help friends and family.


  • So I am using teamviewer to support my non-technical wife and play games remotely that I can't on my laptop (like when I am in a hotel and can't carry my desktop across the US). You can't play a game like BDO on a non-gaming laptop.

    I have put in 3 requests now to get it removed. I have waited over 14 days to get a response and its only getting worse. In less than a minute my teamviewer cuts out saying I can't connect for another 26 minutes or something similar its never consistent. 

    If teamviewer doesn't support non-commercial use anymore, that's fine, I will find another program that does the job properly instead of a software that constantly tries to nickel and dime people supporting their SO's or playing games remotely. I just want to know why I can't get a response from teamviewer and their software is turning into a hot piece of garbage while I wait. 

    I have been using teamviewer personally and professionally (not using my personal account) for over 5 years now. I worked to buy the commercial version for remotely supporting individuals overseas. I have read the usage agreements and I am well within my right with personal use to NOT need any commercial license. My goal is to just get this resolved by posting about it, so hopefully I can at least get a response.

  • Many of us have faced the same problem, filled out their form MULTIPLE times but there doesn't appear to be any incentive for TeamViewer to resolve the problem that so many are having with this.

    It seems TeamViewer doesn't care so the **bleep** with 'em.. I'm going to find another product for my  NON COMMERCIAL, hobby use, even if I have to pay THEM to use it.


    Great job TeamViewer. Your product support **bleep**! Do you ignore users after they've paid too?

  • gabet
    gabet Posts: 6 ✭✭

    Fingers crossed. If only the people who bleep and remove pricing and links to 3rd party products were as dedicated to fixing this issue. I've also used it for years to help out friends and family. I *just* got this *bleeping* message when connecting to my wife's computer on the same lan. Because that is clearly commercial usage...

  • I've been having trouble with my home machines, too, and I wonder if connection speed is part of how TeamViewer detects "commercial use"

    This is a terrible idea, as home connections are routinely getting faster and faster. My home connection is leaps and bounds faster than the commercial connection that I have at work. I also do use my personal laptop from work to connect to home. My home machines get flagged, but my laptop at work seems not to.

    I'm starting to feel that it's time to start looking for an alternate solution.

  • I've spent nearly 40 minutes running around in circles to find the proper channel to get support. The ticket button seems to endlessly loop back to the forums, and calling in for technical support tells you to go to the forums and hangs up on you. I use Teamviewer to help support my non-technical mother with my free account, and I have been extremely disappointed with this disrespectful run-around.

    I was actually about to recommend that my company purchase a set of about 10 seats for remote diagnostic with our customers right before this happened, but this experience ensures that I'll be looking elsewhere.

  • trying to send a message to support

    directed to this site ?


  • I totally understand seems like almost every time they do an update I get the samething so I try to leave it until I absolutely have to update so hopefully you get it fixed 

  • I totally agree with you seems like almost everytime I update to a new version I get flagged commercial use expected If you find an alternative please post it here getting tired of it 

  • Hey I do the same things help elderly family and friends and they have reset mine in the past and it seems almost everytime they update the program I have to go through this to have the reset it

  • I hate doing updates seems like almost everytime I update I have to go through this if I could find something else I would quit using teamviewer

  • I submitted my request for reconsideration when my TeamViewer was flagged for commercial use. It has been nearly 2 weeks and no reply. Is that normal? I didn't receive a copy of my submission by email. Should I re-submit?

    I only use TeamViewer to login to my personal, home desktop PC while traveling or at work. I have no business or anything. Zero commercial activity.


  • Thank you for this link.  I hope my voice will add to this protest.  I have brought many clients to this company.  I hate to see when a good company goes down the tubes by alienating the promoters of their product.

  • Good luck with that.

    MANY of us have fillled out that form (some of us REPEATEDLY) with no results. Teamviewer is a joke

  • how to ask them change it for us ?
    I really need to help my uncle with the computer stuff

  • I had the same thing happen with my old account and never received a response and it's been a few years. Submitted multiple requests even. So I created a new account and have been using it fine, now I'm getting this again. I use it solely for personal use. Hopefully one of us will hear back some day, but my hopes aren't very high. May have to look for a different solution sadly.
  • I sent in my non-commercial use request form and received an email saying the request was granted and all my PCs would be reset so they would not display the message again. I have waited over a week and I am still getting the commercial use message on my PCs. I sent the name of my group, my email address, and a list of the PCs TeamViewer IDs when I sent in my signed request form. My group name is 'KQRR4449'

    What else do I need to do to get rid of this message? I really do want to use TeamViewer again if possible.


    Kenneth West

  • duderonomy
    duderonomy Posts: 14 ✭✭

    Fingers crossed. If only the people who bleep and remove pricing and links to 3rd party products were as dedicated to fixing this issue.

    True dat.

    It's interesting how the company is diligent to not allow their User community to talk about alternatives. Are they afraid to compete? 

    Seems to me they have opened pandora's box. [removed per Community Guidelines]



  • duderonomy
    duderonomy Posts: 14 ✭✭

    Oh my. After reading this:

    I think the ethics of this company are junk and worthless.

    The company has a severe problem with honesty and customer empathy.