General questions
This board is your go-to place in case of any general questions about TeamViewer. Simply ask the community for help!
Discussion List
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Magnification.dll IssueHi there!! When I try to connect to TeamViewer from my Smartphone or even to open it on my PC, I'…
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Threatening me with final payment notification, but your payment site is bust!!Absolutely disgraceful customers service!! Asked to make payment try to make from the steps you pr…
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Account activation link has expiredHi a week or two ago we set up an account and bought a license. Sadly due to external issues the l…
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Apps with hardware acceleration not workingHello, is it possible to run apps with hardware acceleration via Teamviewer? I mean these apps are…
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impossible to reset my password... i just bought a license and need to activateHello ! I just bought a license with another email, but i forgot the password i made month ago and…
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can't connect with team viewer.First time here. Trying to figure out how to submit a ticket. We have team viewer that was installe…
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Win7Pro-Win10Home - Hang at "Initializing Display Parameters"Connected to Win10Home ( v1809 )desktop from Win7Pro (6.1.7601 Service Pack 1 Build 7601). Connect…
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Protecting LAN from remote userIs there anyway a teamviewer session can be protected from the remote user poking around the LAN an…
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Teamviewer payment problemsHello, we have a problem with Teamviewer payment, we chose SEPA Direct Debit ant inserted all the …
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Connection blocked - overdue invoice paid - still blockedI have paid the overdue invoice but Teamviewer is still blocked...please help, I cannot continue wo…
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No sound on Ios Please HElpAfter upgrading to the most recent Team App I no longer have sound on my iDevices. I left one devic…
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Having to Opt-Out for Adds is Very Frustrating, Annoying and Plain RudeWhy do I have to opt-out? Please make it opt-in instead. Although it took 2 years to get this fea…
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I can't connect to team viewer version 9 with a bussines licenseHello I have a version of team viwer 9 with a bussines license but i can't conect to any other ver…
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macOS 11 Big Sur Initializing Display Parameters Hangs Resulting in Black Screentitle says it all. anyone using big sur beta and having this issue? Thanks!
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Unable to Move Computers to Different GroupWithin the last 72 hours, several computers were upgraded from TeamViewer 10 to TeamViewer 15.8.3 i…
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How to remove ads from teamviewerHow to remove ads from teamviewer? We have corporate license and we constatly are bombarded with ad…
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Unable to validate my email addressI tried to follow instructions to validate my email a hundred times. Always end up "token not …
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Ticket request: Cancel My Subscription and full refund, product not working as expectedI am wishing to raise an support ticket. I am looking to cancel my subscription for remote access …
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Account Payment Issue - I paid the renewal my Business plan but it is Free plan nowHello, Here is m Account Payment Issue, I paid the renewal my Business plan but it is Free plan no…
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Error getting licensehello ... merhaba Error getting license (Lisans alınırken hata oluştu) not working email: …
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**bleep** Default Permissions?!I just installed Teamviewer & started first session with a tech support from a company I bought…
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CANT recovey password with Recovery KEYI can recovery my password, i Put the mail here https://login.teamviewer.com/LogOn#lost-password …
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IP Address instead ID numberHi all, I live in the Netherlands and wanted to help an old man (75)in England, with no knowlegde …
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Not receiving Trusted Devices emailHi, I have a commercial account under a different email to the one used to setup this profile. I…
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HP Laser Jet M607I have upgraded my printer to HP LaserJet M607 and I cannot get TV to print to this printer. I ca…
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How to extend the premium license?Hello, My premium license will expire in the end of the August. I need an invoice for one more yea…
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"A transfer is in progress" - when no transfer was started, no transfer shows in logsI am connecting to my other machine, same house, different rooms (other machine is in garage connec…
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how to unsubscribe from the commercial version TeamViewerHello, on August 3, 2020, I received an email with the information that on September 29, 2020, we a…
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TeamViewer frequently quit and crashed windows system when connecting from MacMy TeamVierwer version is 15.4.4445. Whenever I tried to connect to a Windows 7 system from a macOS…
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Activation problem paid but i can't change my statusHi, i have a big issue. I've paid the invoice but the accoiunt is in free version and i can't find…
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