General questions
This board is your go-to place in case of any general questions about TeamViewer. Simply ask the community for help!
Discussion List
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Spamming Service RequestsSomeone must have downloaded our executable and are spamming the service request, I think we have r…
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Account past due. Trying to cancel but no actual contact can be made.I can't submit an online ticket, when you try to submit it ticket it loops to the community - that …
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Reactivating a deactivated userI accidentaly deactivated a user in the Management console which removed her. I cannot add her agai…
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Delete TeamViewer accountPlease Delete my TeamViewer account. I cannot delete it myself, because "the link Delete accou…
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Account past due - wish to cancelWe received a collection notice from Allen & Associates regarding license numbe**Information re…
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Team Viewer Corporate Disable Remote Input and Black Screen greyed outThe Disable Remote Input and Black Screen checkmarks are greyed out on Mac. Can it be enabled?
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No activation emailI'm not receiving an activation email and without being able to validate my account I can't get sup…
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Reset Teamviewer ID on cloned iOS deviceHi all I cloned two iOS devices with basic apps incl. teamviewer. But they all have the same teamv…
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Activation link not validI have purchased a license and when I click the link it says invalid. NEED HELP!
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Teamviewer 9 End of lifeHi team Could you please advise what the end of life date is for teamviewer 9? we have noticed tha…
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Editing the registry to get rid of advertCan anyone advise what I need to edit the registry settings for TeamViewer to get rid of the annoyi…
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Invoice received, but no payment possibleI just got my invoice via mail with a link to take me to your billing page. I inserted the right (!…
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Is tvproc.dll a TeamViewer file?My anti-virus is flagging tvproc.dll as suspicious. It's located in C:\Windows\Temp\(tmpdir). Is …
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Merged: This phone number has been used with a recently deleted account and is currently unavailabl…This discussion has been merged.
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Windows Game Mode menu not visible in remote controlWhen i used my android phone team viewer to remote control my home PC with Windows 10, everythign i…
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Is there any TV version that works with OSX 10.8 Mtn Lion?The Mac I want to control is running OSX 10.8 Mountain Lion. I have tried TV QS 10 and TV QS 12 and…
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Phone lost and Recovery code dont worki have a problem with my account, my phone was stolen and with this, the microsoft authenticator, i…
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Windows 10 does not look to start service until logonHi I have just upgraded a remote computer to Windows 10 version 1703 OS Build 15063.138 After the …
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Personal use request - Teamviewer response issued in GermanEarlier this week I lodged a request for a Teamviewer use to be treated as private. I got an email …
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TeamViewer 15.7.6 dmg not loading setup wizard on MacBook AirI am running a MacBook Air on macOS High Sierra. I downloaded the .dmg file from the TeamViewer web…
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PaidLicense not registering on this website, so trying to move license over is not possiblePaidLicense not registering on this website, while within the app itself says paid until November. …
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In Remote Control, Partner IDs are missing in Windows 10When using Teamviewer on my iPhone, I have a list of "Partner ID"s (machines) that I can …
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Invalid URL for web monitoringHi, When i try to monitor the following URL it gives me a invalid URL message. This is a valid URL…
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Country blocking for Teamviewer host clientHello, we've noticed our Teamviewer host installs are connecting to multiple Teamviewer sites, inc…
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deactive my device it not workingI try to deactive my device it not working error No license moves left can i fix this issue
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Web Connect not workingWhen trying to connect to a saved computer, the error "reason unknown" appears
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How to start two different server sessionsHi, I am connecting to a server with a server id. I want to connect with server id but two differe…
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Didn't receive activation emailHello, I made a purchase today, received order confirmation, but didn't receive activation email. …
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grant easy accessI am, from California, using teamviewer to assist my mother, in Oregon, on her mac. I have been …
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Trial version 1 day remaining with licenced productI have loged in with a licenced account but my TV still says my trial version expires in 1 day, wha…
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