link icon
Ask The Community

Commercial use - Connection time out



  • loles
    loles Posts: 1

    Having the same issue. I am not using it for commercial use, just helping my friend. How do you decide which use is commercial and which is not? Where you gather data from?

  • mkono87
    mkono87 Posts: 1

    Im having the same issue, just showed up today and iv been using it for years. Whats going on?

  • scoza05
    scoza05 Posts: 3

    I have the same problem and this is what you need to do to get Teamviewer to reactivate your account -

  • goosee007
    goosee007 Posts: 1

    Someone has to investigate and report their organization to the better business bureau and have it reported a privacy issue. This is going on far too long and data is being collected to justify the excuse that our devices are being used for personal use. We need to find out WHAT DATA IS BEING COLLECTED AS EVIDENCE to show that our devices are being used for personal use vs commerical use? Why is it that we have to constantly submit our IDs to them and make a declaration that your PC / Laptop is not being used as commercial use? How data do they have to prove that you're using for private? You can't even uninstall/reinstall teamviewer even though you've installed it as personal and it says on the app its personal use installed. I've had to ask for a reset 3 to 4 times in one year and still TV constantly reports that its commerically used. This is becoming a privacy issue and shouldn't be tolerated!

  • RiverTam
    RiverTam Posts: 8

    I’m getting the same message too. Hopefully it will be fixed soon.

  • Max011
    Max011 Posts: 3

    @RiverTam wrote:

    I’m getting the same message too. Hopefully it will be fixed soon.

    Not going to be "fixed"... That's how it works. I had tghe same problem year ago, had to go tru messaging witg CS and wait for them to lift the block from my account..

    Pure **bleep**. I have 2-3 comps that I am accessing in total - what "business use" is that???

    Started using **Third Party Product**. Don't like interface too much, but no problems so far...

  • I use this program exclusively for personal purposes, so I would like to remove the restriction.

  • drebin96
    drebin96 Posts: 1
    Hi! I have the same problem! Can anyone tell what to do?
  • cubesmi
    cubesmi Posts: 1

    Has this limitation been escalated to Apple? Any chance this will change in near future? 

    I would pull TeamViewer QuickSupport from the App Store if I was you guys. Your clients struggle with a non-working app! Extremely frustrating.

  • aleksej07
    aleksej07 Posts: 1

    **Non-English information removed**

    Hello, I am at home. My account **Information removed as per Community Guidelines** I also use it on my phone. I can send photos of the apartment and computer. Unblock me. He writes for commercial use, but I use it at home and go to friends who are also at home.

  • _Tim_
    _Tim_ Posts: 5 ✭✭

    Pay special attention to the note at the end

    Note: If you experience that commercial use has been falsely suspected on your device, please request the reset here.

    You may without warning be branded as abusing the free account  (for who know what arbitarary reasoning they use to determine that) and be unable to do anything until that reset is complete (if your lucky you will be able to connect for a few seconds).

    The reset process involves filling out a form, printing it out, signing it scanning it in and submitting it, crossing your fingers and waiting .... what a crock of **bleep**.

    If you can't trust it to work when you need it, your better off finding something else that you can (be it free or an affordable paid service).

    They dont care about free account users and would probably prefer if we all left anyway (otherwise they wouldn't be so hostile).

    Save yourself the hassle.

  • Hi all,

    Long time user of teamviewer.  Sometime ago TeamViewer suddenly warned me I was using the product for commercial use which I am not.  Eventually resolved this.  This morning it suddenly popped up saying I was using it again.  As is most of the world I am working from home and I connect to work machines via **Third Party Product** not TeamViewer.  Trying to log a support ticket but just keep getting sent to the community page.


    Any help would be great on how to log the ticket.




  • Neil7832
    Neil7832 Posts: 1

    I also have this problem as of today. I have used TeamViewer for a mumber of years for myownprivate purposes. I use it to connect from my tab back to my home pc when I am away on holidays. I only use it for the shortest time possible each time. Please allow my private use to continue as before.

  • Hello, I have been using a free license for several years. I have only one home computer and sometimes I connect to it. But today the program has started writing that commercial use has been noticed. Why? If I only use it for home use and with just one computer.

  • sETu
    sETu Posts: 1

    Today im also getting same error. but using teamviewer rarely to connect my local lan.

  • gbe11
    gbe11 Posts: 3

    Thanks for the post and looks good. Can this approach also be used for free personal use?

    I've been using TeamViewer periodically to support friends and family, although far more during COVID-19 to support my elderly parents. The other day, for an unknown reason, commercial use was detected while attempting to support my mother. Have sent off the form to TV, although no response as yet. I can understand free use is low priority and I appreciate TV makes it available in the first place.

    @JeanK, should I simply move onto a simple solution (all that I need) which won't be subject to inconvenient, random flagging, such as **Third Party Product**?

    Thanks for any feedback and guidance.

  • foxifox
    foxifox Posts: 1

    Hi Teamviewer Support Team, I have been using your service for my own personal use only for many years. It was always excellent and at a high level. But, a couple of days ago, I connected from my smartphone to the “Mama” computer, and, unexpectedly, the session was interrupted and I received a message that I was using the service for commercial purposes. I tried to connect again, but the connection was broken again. What happened? I

    have never violated the terms of free use, my computers are registered in my account. You can see it. I ask you to check everything and fix this error.

    Please let me know about the result of the check.

  • rustemmg
    rustemmg Posts: 1

    Good afternoon, I am using the program for personal purposes. The program exits after 2 minutes of use. Please provide full access to the programm.

  • XKs
    XKs Posts: 1

    Same issue here. After reading all these messages in the forum, I am getting the idea that they are hurting money wise and trying to make sure they eliminate any commercial users. Unfortunately we get hit by it also. I am deleting my account since I do not want to go back and forth with teamviewer support and end up in a vicious cycle, I will use other products in the meantime. If this ever gets resolved or you release a personal use small monthly fee or one time buy, send me an email and I will gladly join. 

  • thoward
    thoward Posts: 1

    My Teamviewer has been stuck on the expired version for over two months now and I have filled out the reset form twice, both times saying my account has been reset. I have uninstalled and reinstalled the software a couple of time, restarted my computer, and called for customer support; nothing has worked. What do I need to do (or who should I contact) to get my ID officially reset to a free version so I can continue to use this software?

  • Hello, 

    Teamviewer did suspect commercial use so I did reachout using a link provided to me, I recieved an email last night stating: "Thank you for getting in touch with us. We are happy to inform you that your TeamViewer ID has been reset to “free”. After reviewing your request, we decided that your use case can be qualified as “personal”." So I assumed everything would be fine, I went to use it this morning and it is still signing me out and saying they still suspect commercial use. Is there something I should do ?

    Thank you!


  • Hello!

    I get the message "Connection blocked after reaching the maximum time" after about 30 seconds of use. Did the account appear to be suspicious commercial use?

    My free account has been flagged 2 times in the past years as being suspected to be used commercially.

    The issue was resolved very quickly the first times this happened to me after I filled out the Form to submit Commercial Use Suspected support ticket found in the Knowledge Base.
    I had to wait a long time the second time.

    Now it's third time (now waiting for a reply)

    What would/could cause the "Commercial use suspicion algorithm" to keep flagging my account as suspicious?
    I use it to help my parents (we live 1000 km away!) and to do something on my home pc if I am away from home and forgot to do something.
    I use TV on my pcs: one desktop at my own, one notebook (office computer, but in this case used to connect for personal use) and sometimes from iphone or ipad.

    How can I prove once and for all that I'm not using TeamViewer for commercial use?

    If it is blocked so suddenly, when I have to help my father, as happened today, I am not able.
    He is old, if TV crashes unexpectedly (since it is the third time), I prefer to know it and change software to avoid risking this possibility.

    Thank you all in advance for your kind replies.

  • Siranzad8
    Siranzad8 Posts: 1

    I paid for my license on May 28, 2020 but still am on the trail version and get flagged for commercial use and my sessions get timed out after few secoonds following the connection with my computer and server at the offie. Two months of my time has been lost and waster. Please do somthing. Sid Iranzad.

  • Sknorrell
    Sknorrell Posts: 1

    Hallo Teamviewer,

    Es nervt.

    Alle paar Monate bekomme ich wenn ich meinen Schwiegereltern oder meiner Mutter per Teamviewer helfen möchte, die Meldung, dass eine Seite Teamviewer angeblich kommerziell nutzt.

    OK, die private Nutzung ist kostenlos, aber von ein paar Jahren habe ich sogar schon den Wisch abgegeben, wo ich versichere, dass ich mein Teamviewer rein privat nutze um Familienmitgliedern zu helfen.

    Diese Hilfe ist manchmal mehrmals die Woche nötig, manchmal nur nach monaten.

    Beide Eilternpaare haben zur Hilfe Teamviewer auf Ihren Rechnern und auf den Smartphones.

    Weder in meinem Account noch im Account einer der Elternteile ist irgendein Hinweis, das dieser kommerziel genutzt wird, aber beim Verbinden bekomme ich die Meldung, dass eine Seite kommerziell sein soll.

    Überarbeitet bitte endlich Euren Algorythmus, so dass kleine Nutzer wie ich ohne genervt zu werden, ihren Eltern/Schwiegereltern aus der Ferne helfen kann.

    Teilt mir doch bitte mit, welche Seite (meine oder Eltern) die angebliche kommerzielle Nutzung betreiben soll.



    Michael Diesterhöft



    APPALLING CUSTOMER SERVICE !!!!!!!!!!!!!!!!!!!!!!!!!!!

  • ka4a
    ka4a Posts: 4

    Hi. After upgrading version my TeamViewer client on Linux starts showing me a message about commercial usage. I managing 2 devices. my pc and my laptop. I tried remote control from my smartphone, and windows 10 all good, message about license I can see only on my Linux machine. Please help me solve this issue, really annoying.

    Linux Mint Cinnamon 19.3 Tricia x64

    TW - 15.7.6

  • Leling
    Leling Posts: 1 ✭✭
    I'm using TV a lot, at work with my business notebook (the only commercial connection are starting from my business notebook) and at home with my private computers (only personal usage). I don't why I'm getting the notice that commercial use is detected, although I'm using TV from different computers e.g. in my private network at home to connect to each other. 
    So what's the matter? It seems to me, that your algorithm for detecting commercial usage is not working quite good. I assume some if/else construct which has no intelligence at all, maybe a good trained cnn would fix that?!
    So please set my account to personal use or VNC is the way I go!
    Thank you.
  • I can't use any of my computer   I'm using the free version   I never tried paying for business version  






  • _Tim_
    _Tim_ Posts: 5 ✭✭


    The problem is i posted it here as a warning to people TV are 'advertising' to here. Moreso its directly applicable to this article, you say

    "Use TV to help support your parents and friends"
    "Oh btw, we might brand you as a commercial user at any time, and make it take days to get access back so tough luck if you were in the middle of helping someone"

    If i wanted to just whinge about it id have posted it kin the community forum where people wont see it myself,  I was emphasising the rediculousness of this post that one cannot rely on TV to support parents and friends becuase when you least expect it, it wont work, and you have to get them using some other software while you get of your buts and re-enable it (if you are even in a position to print out and scan in the requried paperwork).

    Moving it to another post (and worse that there being no trace of it or notication it was done) just comes across as hiding criticism because you dont want to draw attention to the contraversial commercial detection.