Posted by waces
Trigon

Re: Professional vs Free

Apparently you didn’t get a part that a free scubscriber cannot be banned without reason and explanation. If you use the free version you accept the pros and cons with it. Until you not violate them tv _doesn’t have_ right to ban you. That’s straight forward. It’s not a gift or an option,but it’s exactly the same than you pay for a product (in this case the cost is zero,but that doesn’t matter in legal standpoint of view). If you’re a free user and not use the tool commercially tv have no right to do anything with your account without proper notification(s) and written proof. It’s by the law and by lhe common sense as well. All the rights are regulations are written in this way for every product where free and payed subscription live in parallel.
If someone violates the policy ban her/him noone will complain about it. Now 90% of the banned users never made any violations,and tv cannot proove the possible violation.
I appreciate you’re on tv side (they meed more support) but in this case the gap is on their end
Posted by PeterHah
Trigon

Re: Professional vs Free

Why don't y'all just move on and say goodbye?

It's not about WHAT they did, it's about HOW they did it. That was simply unacceptable.

They achieved their goal, but it won't really help matters at all.

Had they offered an affordable price plan with some limitations on functionality for non-commercial users, it might easily have created a LOT of profit and a stable one too.

Obviously that was not an option, meaning it wouldn't have helped matters either.

Say good bye, enter the life boat, and watch the ship sink in the distance.
Posted by rfennimore
Henagon

Re: Professional vs Free

Read the EULA! I am sure you will find in there that TeamViewer retains the right to do whatever TF they want with their software. In addition, they have the right to charge whatever TF they want for their software. It's called supply and demand economics my friends. The free market economy. If you don't like it, then find another product.

https://www.teamviewer.us/eula/

Posted by PeterHah
Trigon

Re: Professional vs Free

They state that for free users there will be NO support. Basta.

Come on guys. Why are you still wasting energy.

They'll have a nice PR pretty soon. For free.

Enjoy the show.
Posted by AlexisJane
Trigon

Re: TeamViewer thinks I’m using the software commercially!

Hi guys n gals,

I've seen the notifications on this thread popping up a lot again so thought I would write a quick update. I've had the same problem that you all have had. I feel your frustration!!!! At the time it was a HUGE inconvenince to me..... Long story short, I completed the 'Personal Verification' Form.  https://www.teamviewer.com/en/support/personal-use-verification/ 

When the date clicked over to the first on the next month, TV started to work again. A few weeks after that I received a response from TV saying that my usage had been set to private due to my explanation, but reiterating the difference between business and private. At the end of the day that was no concern for me as I only use for private usage.

Yes, I disagree with the way myself and others have been simply booted. Guity until proven innocent so to speak. Bad business in my book. However, I can confirm that things have been running smoothly since my usage has been set to private by TV. So, if you have this problem, I suggest filling out the form by using the above link.

Good luck everyone!

Posted by waces
Trigon

Re: Professional vs Free

No,that’s not how works. I spent many teaes with software companies and see it from the inside. Tv have a right to ban you _if_ you violate the policy (that can be prooven by tv). All the free isers know the limitations,that’s not a question but tv as per their eula cannot ban you without proper notification an written proof,it’s simply as that (if i tell your boss tour’re a thief (obviously,you’re not) and he fires you for this he make a mistake to do something without making sure you’re a thief.
If tv can provide any evidence regarding this “violations” noone will complain. Until that it’s just false accusations besed on the lack on their side to be able to write a proper algorythm to find the users who violates the terms and conditions.
That’s how freemium model works (you pay for the free version as well with your datas,your habits and the adverts)
Posted by PeterHah
Trigon

Re: Professional vs Free

You don't get it.

But that's ok.
Posted by t0mmyr
Henagon

Re: Professional vs Free

I didn’t see any mention of TF in the EULA? Where TF does it say that?
Posted by Closed account
Not applicable

Re: Professional vs Free

rfennimore I'm going to toss you in jail and take 30 days to prove you did something!

Also it was not what TV did is was how TV did it and accused all of cheating.

I who uses it for non-commercial purposes would be willing to pay for a Personal Subscrition at a reasonable rate. TV could add revenue but instaed rather call us all cheats!

I for one already moved on to one of their competitors who charges a fair rate for Personal usage. TV loss, but it seems they are OK with that as they are rolling in the money... 

Posted by rfennimore
Henagon

Re: Professional vs Free

Anyone who uses commercial proprietary software and uses it for free, and then publicly trolls the company when it no longer works (no matter what the reason), is an imbecile, plain and simple. If you want to continue your imbecilic behaviour by trolling me, then be my guest. I will just unsubscribe to this thread. I rest my case. Cheers. :)

 

Posted by f1ydave
Digon

Re: Professional vs Free

I have been cleared for personal use 4 times. After each update is resets me to 1 minute connection.

You are only trolling yourself with this ridiculous comment.
Posted by waces
Trigon

Re: Professional vs Free

That’s way so cute how you miss the point. Noone used the free tool for commercial purposes. That’s not the fact and never was.
You simply don’t understand the situation. That’s fine but please, if you’re in the hole stop digging. Or read the previous 28-29 pages to have a light understanding about the issue as you don’t have a clue about it for sure
Highlighted
Posted by bd2acaeb
Digon

Re: TeamViewer 13 Client Will Not Let me Sign In

Also getting SAME "Commercial Use Detected" message for 3 days now across ALL 6 of my home PC's.

Just sent a complaint in to "fix" the issue via the "Personal use Verification" web portal at https://www.teamviewer.com/en/support/personal-use-verification/

Portal indications it could take up to 30 days to receive a response from the SALES DEPARTMENT! :smileymad:  :robotsad:

30 DAYS FOR A RESPONSE IS UNACCEPTABLE! 

The few times I have posted a message needing help on this site or sent a complaint to them via the app indicating "Something is bothering me" I have never received a reply from a TeamViewer Help Desk rep.

Guess NON-PAID USERS GET THE **bleep** treatment here and only $$$ counts to them. TIME TO LOOK INTO OTHER FREE REMOTE CONTROL APPS.

Posted by Closed account
Not applicable

Re: Professional vs Free

Seems we have someone that works for TV calling us trolls. I will be certain this gets to the media

Good Day!

Posted by Entium
Henagon

Re: Professional vs Free

I have been using Team Viewer for my 8 PC's and devices at home, and as of two weeks ago this has happened to me, I have emailed Teamviewer and no response, What the **bleep** is going on?  I'm sorry but if your software can't determine the difference between business use cases and home use cases, I will go else where.  Its not hard to set up VPN for my systems but Team Viewer was working fine for over a year and now this? 

As a free user I understand that support is not spontaneous but 2 weeks guys........

Posted by Senior Moderator Senior Moderator
Senior Moderator

Re: Professional vs Free

@Closed account

I can confirm rfennimore is not a staff member.

They are a regular user just like everybody else. Believe me, it's the first thing we check.
Just because someone doesn't agree with you, doesn't mean they have an ulterior motive.

Of course you are free to not believe me as I am sure you will choose not to, but I thought I would confirm it anyway for rfennimore's sake

-Scotty

Senior Moderator
Did my reply answer your question? Why not accept it as a solution to help others?
Posted by Bogmore
Digon

Re: Professional vs Free

I'm sure one of the professional criteria is using TV from a different country to your home country.  I used mine to buy a lottery ticket in the UK from abroad on my mobile. Got back from holiday and BOOM! BANNED! 

Posted by BillBittel
Trigon

Re: Professional vs Free

After having TeamViewer Support hang up on me, my connections stopped being interrupted. Not due to the call, since they never even asked who I was, or anything specific about the ticket I submitted. She hung up on me before we got that far. Anyway, it started working again but since the detection, accusing, and disconnects are evedently specific to each machine ID, I would have to run around to every machine and check to see if it can establish a TV link without being disconnected a short time later.

I guess I could do that but the thing is, with all of these reports of people's accounts being "cleared" as personal use, and then getting disconnected again anyway, I just don't feel like I can rely on TeamViewer anymore. How they implemented their "crackdown" has caused a serious backlash, and now it seems like accounts are getting enabled and re-crippled in a random and haphazard fashion. That is not something I need in a remote access utility!!

My big thing was finding a reasonable service that handles multiple monitors on the remote end well. Most of the computers I remote into have 4 to 6 displays, so being able to jump between them quickly is important to me. TeamViewer does this well, but if I can't depend on it working, its not much use to me. So, like some others, I am moving on whether my machines are approved as personal use or not. I can't trust TeamViewer anymore. I have found a free alternative that handles multilple screens on the remote machine ever better than TeamViewer. The GUI is a bit different and will take a little getting used to, but at least it works, [Removed by Moderator as per community Guidelines (nice try)]

Posted by Drekko
Henagon

Re: Professional vs Free

Teamviewer sucks now

Been using [Removed by Moderator as per community guidelines], its great

Posted by bazbsg
Tetragon

Re: Professional vs Free

@Bogmore, if your ticket wins then TV might consider you are commercial because you made money. Better let them know if you didn't win.
Posted by Faisaltv
Digon

TeamViewer thinks I’m using the software commercially!

I used to use the program as personal in my mobile but sudenly it stop working and i am getting message that . This programm is used as commercial although i am using it only to control my personal pc. Help please
Posted by Faisaltv
Digon

Commercial use popout while i use it personaly

I used to use the program as personal in my mobile but sudenly it stop working and i am getting message that . This programm is used as commercial although i am using it only to control my personal pc. Help please
Posted by sman583
Photon

Re: Commercial use popout while i use it personaly

Yes me happening the same all the time 

Posted by Closed account
Not applicable

Re: Professional vs Free

Yeah, I don't agree with him... I don't agree with him calling others on this forum trolls. But you as a moderator must agree with him as you are here defending him.  TV lacks professionalism it seems.

A lot of people **bleep**ed here were given no notice of TV's changes to their policy. Left in the dark with no way to connect to a family members PC or even one of their own. I have no issue paying my fair share, but will not pay $588/yr. 

Just face it, TV dropped the ball and lost us!

Posted by takkischitt
Digon

Re: Teamviewer account has been reset to free, but is still limited

I am having the same problem. I tried the above suggestion and it did not work. I still got the warning and was disconnected.

Posted by Grandmstrbud
Trigon

Re: Professional vs Free

[comment removed per Community Guidelines - #9 - Sales/solicitation policy]  I've used TV for many years for personal use only and then it kept saying commercial use. Oh well TV is done

Posted by tarascon
Trigon

Re: Professional vs Free

LOL. I just received an email that my account was restored to non-commercial. Guess what- I can't connect to a single computer of mine. All flagged as commercial. LOL

Posted by DanoNH
Digon

Re: Professional vs Free

Stop the TV software/service and/or reboot...


@tarascon wrote:

LOL. I just received an email that my account was restored to non-commercial. Guess what- I can't connect to a single computer of mine. All flagged as commercial. LOL


 

Posted by Schmarotzer
Henagon

Re: Free License Limitation

Last week, any my connections will dropped in 1 minute. And after that I get a restriction for 10 minutes. Who knows what is it?

Posted by Grandmstrbud
Trigon

Re: Professional vs Free

If they put as much effort into fixing the issue as they did removing posts that spreak the truth then it would be resolved by now. Yes I'm on [Removed by Moderator as per community guidelines] but still

Posted by tarascon
Trigon

Re: Professional vs Free

There ia no issue that “needs to be resolved”.
Don’t you get it?
Posted by Grandmstrbud
Trigon

Re: Professional vs Free

Users who have their accounts being flagged and not being able to use them even though is for personal use isn't an issue? TV advertises it as free for personal use but yet they are not allowing is even if it is for personal use? And somehow you think that's not an issue they should address? If there's no issue here then why are there 30 pages of posts? Wow that comment just amazes me

Posted by Homeuser2018
Henagon

commercial use notice and free lisence

Hey!

In my mind, I have been interested in how you determine commercial use.

So I have the home-user and help friends and relatives about once a month updates and other.

I am constantly receiving notifications of commercial use.

Finally, I would like to know why.

Whether it's the number of connections, the number of trusted devices, or the number of machines on my list.

I constantly get sent because of the commercial use of logfiles to you and ask to open a free use.

For information:

I have read the Terms and I think I have acted according to them.

I have no business and I can not get this money.

I even looked at a paid license, but I can not pay 400 € per year

I would have enough access to 20 machines even though 100 € a year, but such a license you do not have.

Tell me now why do your system always report for commercial use?

I do not want any automated system response but really discuss this

Posted by WhipCracker
Henagon

Re: Teamviewer account has been reset to free, but is still limited

Hi all,

I eventually reinstalled on my pc and eventually the issue went away.

Good luck!
Posted by Senior Moderator Senior Moderator
Senior Moderator

Re: Professional vs Free

@Closed account

I didn't say anything about the users opinion.

They were called a staff member which is a false statement.
I simply confirmed they were not a staff member and they do not speak for TeamViewer.

-Scotty

Senior Moderator
Did my reply answer your question? Why not accept it as a solution to help others?
Posted by dean50
Henagon

Well my account got a sanction again. (comercial use?)

Hello, Teamviwer manager.

 

Well, it seems my account got a sanction again.

The notice says me that my account is being used for comercial purpose.

I only use my account to access an online game 'Maplestory' at the outside of my house.

To be honest, my PC (that is used for playing game) doesn't even have 'Microsoft Office'. I don't install the office programs because I don't want to make my pc slow.

I have total 2 pcs and 1 mac book. But I only use account on a pc and macbook for gaming.

My 1 other pc is for work but I don't use Teamviwer on that pc tho.

I wonder why I'm keep getting this sanction.

Please help me.

 

Sincerely,

Dean

Posted by abrs110
Henagon

help

Hi all can anyone help .

I use teamvier to log into my PC at home I am kno wgetting a message you using for comercila use.

How does fix this as i am not using for comerial use it private

Posted by Closed account
Not applicable

Re: commercial use notice and free lisence

Yes, TV does not want to tap into the Personal License income potential. Instead would rather deem us all villains!
Posted by rosebud
Henagon

Commercial Use Suspected, but not using Commercially

I am using thre free version 13.x of TeamViewer and have received a notification that I'm using it for commercial purposes.  I am not and connect to my PC and laptop via my phone for personal use.  This notice has been displayed twice in the past years and was resolved with my sending logs.  I do not see a location on the web site to contact anyone to send these logs so this misunderstanding can be resolved.

Please help.

Thank you!

 

Posted by BoobFrog
Henagon

Re: Account angeblich kommerziell genutzt bei ausschließlicher Privatnutzung

Hello my account was flagged as commercial, although I only used it privately.

How can you change this again?
Posted by RemotePC
Digon

Re: Account angeblich kommerziell genutzt bei ausschließlicher Privatnutzung

The easiest would be switching to a different provider that is not constantly **bleep** their users....

Posted by tarascon
Trigon

Re: Professional vs Free


@DanoNH wrote:

Stop the TV software/service and/or reboot...


@tarascon wrote:

LOL. I just received an email that my account was restored to non-commercial. Guess what- I can't connect to a single computer of mine. All flagged as commercial. LOL


 


Nope. Still blocked. It was worth waiting 3 weeks /*sarcasm*/

Posted by bobkoz
Electron

TeamViewer 13 wants me to buy a license

I've been using Teamviewer free for personal use for years and now I'm being asked to buy a commercial license. Why am I getting this message? I just use it for personal use.

Posted by Grandmstrbud
Trigon

Re: TeamViewer 13 wants me to buy a license

I've used TV as long as it's been around and then this. Oh well I don't mind [Removed per Community Guidelinesthough it's pretty good

Posted by Kennycr
Henagon

Re: Disconnect after one minute

Thanks for the tip.  I too switched to [Removed per Community Guidelines].  Even a professional license is [Removed per Community Guidelinesnot Thousands

Posted by 03buecoupe
Trigon

Re: Disconnect after one minute

What ever they changed, they "unchanged". TV is back to being solid again... <phew...>

Posted by elliott_alex
Digon

Re: Disconnect after one minute

Too late - they lost my trust and I've moved on to another product.

Posted by gccradioscience
Digon

Re: Professional vs Free

I feel like I have been banned from using the software.  After all these years they found out how much of a good sport I am using their software and then decided to make that move to cut me off around July of this hot summer of 2018.     I am using[deleted by moderator] now, and it's working out for me. If I want to use file transfer I will just use Google Drive as my transfer site and cloud server. TV is not going to be reinstalled on my PC's anymore.  

Posted by pugger
Electron

Re: Disconnect after one minute

same issue here trying to use TV to access my headless personal pc. It's not even giving me enough time to install another remote admine before it kicks me off. This is a really poor way of telling us to stop using your **bleep** service.

No way will I ever recommend this software to anyone. I actually referred 2 businesses, I will now make sure they move to another company.

Teamviewer, the **bleep** of remote admins.

Posted by DanoNH
Digon

Re: TeamViewer thinks I’m using the software commercially!

I am a personal user since TeamViewer 9, and now I'm in the same boat (again).

I'm on week #2 here, waiting for a second resolution to this. In May, I contacted TV via chat (It's there somewhere), and after explaining to the very polite agent, they looked at my account and whitelisted my personal use connecting to my home computers ONLY.

Now, it's happened again, even though I connect only outbound to my home machines... It is clearly because I'm behind a work domain, but my use qualifies as personal (I've read the terms a few times in case I possibly missed something).

I find it hard to believe that their sales staff is so busy that they can't help with this issue. If they cared, they could check the software settings used for being able to access suspected domain machines remotely.

Here's a thought: They could have offered a modest, one-time fee for licensing personal use! One can dream...

At any rate, I share the common sentiment here that TeamViewer doesn't give two piles of **bleep** matter about free users. Business must be slow if they are resorting to ineffective scare tactics like this. The censorship of competitor product names here is the icing on the **bleep** cake we're being offered. I do digress...

[comment removed per Community Guidelines - #9 - Sales/solicitation policy]
Life is too short! Peace!

EDIT: And there's the censorship at play... FFS.  [comment removed per Community Guidelines - #9 - Sales/solicitation policyNo nags, no trouble.  Simple functionality.  Tis a beautiful thing.