General questions
This board is your go-to place in case of any general questions about TeamViewer. Simply ask the community for help!
Discussion List
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TV will not installI have TV Host running on a remote computer that I support. It stopped working. I uninstalled it …
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Re: [macOS] v12.0.223866 (Full) - Change LogWith the virus our staff are possibly going to need to work from home at some stage. My computer a…
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Windows UAC locks me out, even when using Windows authenticationI'm trying to change the Windows Firewall settings of one of the users in my domain. I'm using the …
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Pardoning emailer has gone haywire!Hello! I was following the commercial use process, and something seems to be wrong with your pardo…
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Corporate License not re-activating after payment info updatedOur corporate license had 'expired' due to a payment info screw-up on our side. Once I was able spe…
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Delete AccountI have lost the 16 digit recover code for my account (not this one) and want to either regain the a…
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parents lockdownThe country I live in is going in lockdown, I want to install for my parents a computer to be able …
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Urgent : No receiving of an email after purchasingHello, I purchased a license days ago which was payed by credit card. I didn't recieved any email…
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Please cancel my subscription for a full refundHello, I would like to cancel my subscription, which I purchased on Monday, for a full refund. I p…
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URGENT: Purchased but have not received receipt or login instructionsPlease can someone help with this. This is for a school and urgent.
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Already paid the license but no confirmation emailWaiting since monday when I paid for the license to receive a confirmation email but none whatsoeve…
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About Concurrent session in Work from homeHello We are looking to apply a solution to allow our employees to access their computers from hom…
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I cannot see any License in my portalDears, I cannot understand why it is not possible to reach someone by phone to solve it as fast as…
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Can not select my headset in audio settings (macOS).Hi. I'm using TeamViewer (15.3.2682) on macOS (10.15.3). I have a Headset (Turtle Beach Stealth 52…
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Teamviewer in VDIWhen connected to a user in a VDI session, we are having trouble with mouse clicks. All click have …
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Send key combinations not available in TeamViewer v13.0.6634 deb package 64 bitHi, I upgraded to TeamViewer v13.0.6634 deb package 64 bit on the local and remote computers. Now …
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Paid last week but console still says "Free".Please check my account registered to support@group-mail.com The origianl Eamil from your colleagu…
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Did not receive activation Link via E-mailI bought a license yesterday but did not receive an activation link via Email. And Teamviewer suppo…
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Teamviewer stopped working - no invoice receivedLast year we had trouble to reactivate teamviewer because the invoice was send to a former colleagu…
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LicenseHow many license I need to purchase for one pair of systems?
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Invitation not automatically in OutlookWhen I make an invitation for a meeting, TeamViewer opens automatically outllook. I don't want to w…
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Do I need two licenses (on both sides) to operate one PC?If I want to operate a customer's PC remotely, do we have to purchase two licenses, or is it enough…
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recover user nameOK so I set up a friends computer for remote access.....We have not needed to use the connection fo…
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Custom Quick Support with older versionDrea Sirs, can I create a custom Quick Support based on an older version ? I have a Business Lice…
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Can't Connect to Remote PCI'm having a problem connecting to one of my remote PCs. Each time I double-click on the device nam…
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A transparent box is following around my cursorHi, I am working on a Mac connected reomotely to a PC. A Transparent box is following around my cu…
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Remote Password not workingRemote password Team Viewer provided on computer I am trying to access is not working......??
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Version UseDue to the recent issues we will soon be looking to work from home. The issue with this is i use t…
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Multiple companies connecting to the same computerI have a subscription and have installed TeamViewer on some of my customers' computers but ocasiona…
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Licence activationI have bought a licence and activated my account. Still the banner indicating that I am using a fre…
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