Cancel my subscription

I am having the same issue. You have so many sales people that I have been contacted twice this morning by people trying to sell me something. I want to return this service. All your pretty advertising claims $49 a month. I was charged almost $600 and want my money back. 

Cancel my account. Return my money.

The official way of closing an account is deliberately slow. I no longer want this service. I do not know how many people I have to tell. Refund my money under your 7 day return policy. I'm not trying to wait a month so that you can say I'm stuck with your horrible customer service.

The customer service person simply hung up on me in the middle of my call. She was very rude. You have terrible service.

Hi again @BMTan 

I am very sorry to hear that and hope that this was a technical problem causing the connection to drop! Hanging up the phone is of course far far away from the customer service we want to deliver daily to every single customer!

Please accept my apologies for this bad experience!

Esther

If that's true, why does it keep happening? 

I can't seem to be able to cancel my account. I have never dealt with a company that simply refused to stop providing me a service I didn't want. Your customer service is the sort of thing I associate with scammers and fraudulent activity. 

Hello, I'm trying to cancel service. My posts in the different topics keep being moved by a moderator. It would be nice if I could talk to other people having this issue that are following THESE topics instead of the ones you keep moving them to.

Why do you keep moving my questions in other threads that are literally the same topic?

My ticket is no longer visible when I search. Does this mean that it has been processed?

I was on the phone with the licensing department and I was told I was going to recieve those things but have not. If my ticket was deleted I don't want to wait to restart the process. Should I submit a new ticket?

Hi @Esther 

Your so called ticketing system never works as the team there will only say that the ticket should have been raised 28 days prior to the renewal date. 

However, this company does not have the courtsey to remind the clients in advance about the upcoming renewal. Is it for the fear of people dropping off? That is a very negative mindset for a company of your stature. 

So the ticket system is useless when someone wants to cancel the account when the renewal is automated and has happened. We have raised the ticket on the day our renewal happened. Your staff doesn't allow to cancel the contract. 

Bad way in today's times to keep customers. Totally regret we used your service. It is like people having to stick with an unhappy marriage when they want a divorce. Hope you get the point and relay it to someone who can take decisions. 

Thanks.

Hi @catsys

I understand your anger and frustration. I apologize for any inconvenience caused.

Regarding TeamViewer subscriptions, the license does renew unless cancelled prior, as stated on the bottom of the original invoice. Also please note that it is possible to raise a ticket anytime and our support team will give you possible solution for you. You might not be able to get an answer you want, however it does not mean that you are not able to raise a support ticket. Our support team does always make sure to answer every single case and assist you.

Unfortunately, you would need to have this discussion with our support team in the support ticket as we cannot assist you with an issue like this via the community. However, I will forward your feedback internally. I appreciate your input and time in the community.

We thank you in advance for your understanding.

Kind regards,
Yuri

Hi @catsys

Thanks for the input once again. I have already forwarded your feedback internally.

I understand your point and I would like to let you know that we take feedback very seriously as we are always striving to improve our services. We welcome any additional feedback you may have. 

Please do not hesitate to contact us if we can be of any further assistance. 

Have a wonderful day!

Kind regards,
Yuri

When I filed the ticket last November for my unsubscription, I could not get any response. Also I sent several emails before my license expires to [email protected] but I never got any response. So I disabled my credit card not to authorize the renewal and signed out the Teamviewer account, now I am getting a mail from CreditReform on debt payment. I am so frustrated. I sincerely hope Teamviewer customer service does better than this.

Now I am looking for submitting a ticket again but now it directs the website www.teamviewer.com/support and I have been circling in this website for hours. I really hope the customer service PM me to resolve this.

TEAMVIEWER payment and subscription management is the biggest joke! It's now 2020. I should be able to log in, see the services we pay for and manage them how we see fit. Holding customers hostage and asking for a ticket 

Hi @lavenderpup ,

Thanks for your post.

Regarding TeamViewer subscriptions, we are not able to cancel your subscription in the community.

The license does renew unless cancelled prior, as stated on the bottom of the original invoice. Please raise a ticket in order to request a cancellation so our support team will give you possible solution for you. 

We thank you in advance for your understanding.

Kind regards,
Yuri