Restrict/allow access for a specific time slot - TeamViewer Support
<main> <article class="userContent"> <p><br></p><h3></h3><h2 data-id="general">General</h2><div class="blockquote"><div class="blockquote-content"><p class="blockquote-line"><em>This article applies to all TeamViewer customers with a TeamViewer Enterprise/Tensor license and Conditional Access AddOn or Tensor Pro or Unlimited licenses.</em></p></div></div><p>There are numerous scenarios where companies want to enable (a specific type of) access only during certain times.</p><ul><li>External 3rd party support providers are only allowed to connect during a specific time slot.</li><li>Internal IT help desk allowed to connect in attended mode during business hours, but also allowed to connect in an unattended mode outside of business hours</li><li>Remote Workers are only allowed to connect during business hours</li></ul><p>The <strong>Time option</strong> has been added to Conditional Access for these scenarios.</p><p><br></p><h3 data-id="-1"></h3><h2 data-id="restrict-access-to-a-specific-time-slot">Restrict access to a specific time slot</h2><p>To restrict access for a specific time slot, please follow the instructions below:</p><p>1) Navigate to <strong>Conditional Access</strong>, click the <strong>+ button</strong> to create a new option and select <strong>Time.</strong></p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/RNYQC6OMPZ1K/2022-03-03-16-47-38-window.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/RNYQC6OMPZ1K/2022-03-03-16-47-38-window.png" alt="2022-03-03 16_47_38-Window.png" height="276" width="694" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p>2) Enter a name and click the <strong>+ button </strong>to add the first time slot.</p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/Q6SUIKWSMW86/2022-03-03-16-50-23-window.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/Q6SUIKWSMW86/2022-03-03-16-50-23-window.png" alt="2022-03-03 16_50_23-Window.png" height="318" width="438" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p>3) Select when access should be possible and click <strong>Add.</strong></p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/1OYKG30RJALG/2022-03-03-16-50-43-window.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/1OYKG30RJALG/2022-03-03-16-50-43-window.png" alt="2022-03-03 16_50_43-Window.png" height="352" width="482" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p>📌<strong>Note: </strong>You can add a maximum of 10 timeframes to one option. </p><p>In the scenario shown below, access is only allowed on weekdays outside of business hours for a few hours.</p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/KJTB8TF3ALXN/2022-03-03-16-51-02-window.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/KJTB8TF3ALXN/2022-03-03-16-51-02-window.png" alt="2022-03-03 16_51_02-Window.png" height="847" width="1015" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p>ℹ The Time zone is UTC. Changing the time zone is currently not possible.</p><p>4) Click <strong>Create Option</strong> to finish.</p><p>The Time option will appear in the overview of available options, as shown below:</p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/ULY9CV5GX7ZR/2022-03-03-16-51-47-window.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/ULY9CV5GX7ZR/2022-03-03-16-51-47-window.png" alt="2022-03-03 16_51_47-Window.png" height="377" width="661" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p> </p><h3 data-id="-2"></h3><h2 data-id="add-options-to-conditional-access-rules"><strong>Add options to Conditional Access rules</strong></h2><p>When creating a Conditional Access rule, the admin can select one of the previously created Time options from the dropdown menu.</p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/645OAOPL5PRH/2022-03-03-16-52-38-window.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/645OAOPL5PRH/2022-03-03-16-52-38-window.png" alt="2022-03-03 16_52_38-Window.png" height="845" width="912" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p>In the overview of Conditional Access rules, admins can see whether a rule has an option assigned to it.</p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/ZUUDH9IW500D/2022-03-03-16-53-27-window.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/ZUUDH9IW500D/2022-03-03-16-53-27-window.png" alt="2022-03-03 16_53_27-Window.png" height="340" width="1080" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p><br></p> </article> </main>
