General questions
This board is your go-to place in case of any general questions about TeamViewer. Simply ask the community for help!
Discussion List
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Merged: Connection time out non-commercial useThis discussion has been merged.
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Merged: TeamViewer Free claims commercial use, blocks connectionsThis discussion has been merged.
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Merged: Teamviewer ID reset doesn't work.This discussion has been merged.
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Merged: nevermind found reset ignore this postThis discussion has been merged.
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Connection 2FA for certain connectionsHello! Is there a way to let certain users bypass the new 2FA connection option? For example, I hav…
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Merged: Two-factor authentication for connections - enterprise usage with ~400 computersThis discussion has been merged.
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i can login with my laptop, but not my pc. the login button is greyed out. or says not ready.its excepted in the firewall. it used to work months ago. updated and still wont work.
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Merged: Is this tool no longer for free for non-commercial use?This discussion has been merged.
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Merged: Keep getting disconnected everytime after about 3 minutesThis discussion has been merged.
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What happened to the Wayland discussion? It's gone!I had recently received a notification of a new reply ("State of Wayland and Teamviewer")…
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Phone got stolen along with my authenticator. How can I access my account?I can provide all the information needed to prove my identity!
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How to cancel a subscriptionHello, How can I cancel our subscription. The colleague who was responsible for the account has qui…
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Need license codeI paid for the Single User yesterday and still have not received my license code to convert my acco…
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A remote support Company Giving **Bleep** Support?I have to say for being a remote support company you sure make it complicated to get support. I had…
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Merged: Connection timeout. Connection blocked.This discussion has been merged.
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Why does support keep hanging up on me before answeringEvery time I call they just hang up as soon as they answer.
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How to connect the Team ViewerI need some help to connect to get tech support I can not connect and need Partner ID Here is my vi…
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Unable to use TeamViewer on Mac after license has expired - error occurred retrieving your licenseI had a TeamViewer license with my previous employer and used my personal Mac to provide support. I…
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Cancel subscription planHow do we cancel our current subscription plan and remove our credit card details?
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Add Existing UserI am adding an existing Team Viewer user to our organization using the link generated from add exis…
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Teamviewer Blocked. Nothing seems to fix it.I had an overdue invoice that got my account blocked. I have now paid that invoice but my account…
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Merged: Free account - commercial use wrongly reportedThis discussion has been merged.
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Unattended Remote Access IssueHello, I believe I've set all up correctly, but when I try to access the remote PC, it still wants …
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Merged: I get a session timeout just after connecting to my remote computer, then locked out. Fix?This discussion has been merged.
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Newbie here – can’t get rid of the pop-up authorization screen for initial remote accessingInitially trying out the free version. Want to try and use my iPhone 11 to access my Windows laptop…
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Grant Easy AccessHello! Please help us resolve the issue. A problem occurs during deployment. Easy access is not pro…
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Merged: Trouble connecting remote computerThis discussion has been merged.
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Merged: Can't use Teamviewer more than a minuteThis discussion has been merged.
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