General questions
This board is your go-to place in case of any general questions about TeamViewer. Simply ask the community for help!
Discussion List
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'Free' label to licensed and logged in accountHello Viewers, I am being labelled as 'free' every time I login to my team viewer account. I am a l…
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Merged: Free Version (possible usage discrepancy)This discussion has been merged.
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Merged: Keep getting timeout pop up saying commercial use detectedThis discussion has been merged.
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group search on macosWhen I search by groups on Windows version it's correct working. But problem with MacOs version, se…
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TFA for connections doesn't work when connecting from IOS app->deviceHi, Like the title says it's not possible to connect from the Teamviewer IOS app to a computer that…
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Moved: リモートアクセスのライセンス有効化の手順を教えていただけませんかThis discussion has been moved.
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Hacked accountI received an email from Team Viewer thanking me for "activating my account" I had not us…
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Merged: BrianThis discussion has been merged.
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Grant easy access - please help.Hi - I have a 102 year old grandfather that I cannot see physically because of Covid who I am despe…
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How can I log in without an account (debt collectors)Hi, I've received a letter from the debt collection company to pay my account that I deleted. Can y…
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Teamviewer not recognising my licence... what do i do?I recently (last Monday) purchased a Teamviewer business licence. My teamviewer is not recognising …
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Merged: look connectionsThis discussion has been merged.
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ACH PaymentGood afternoon, I am reaching out about setting up an ACH payment for an outstanding invoice from t…
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Help neededThis discussion was created from comments split from: The token is invalid.
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Re: Updating TeamViewer to version 15.0Users from my current corporate account are being redirected to a page that is asking for a purchas…
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Is 24x7 remote access supported for Android 10 on any devices?As our field devices are getting upgraded from Android 9 to Android 10 we are losing the ability to…
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Reset windows, now device limit reachedMy laptop ran into some issues and reset it via windows 10 function. After reinstalling TV and sign…
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Inviting Participants failing.So we have this scenario: Support Person 1 is connecting to a customer - this is fine, they can se…
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Merged: Help with Resetting TeamViewerThis discussion has been merged.
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Merged: What will happen to the licenses the company has purchased permanently?This discussion has been merged.
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Need to escalate my ticket to the corresponding department IDMy license Teamviewer has been disabled without any notification from teamviewer even if the licens…
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Merged: [Urgent]Please help to unblock :)This discussion has been merged.
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Moved: Wie lange braucht der Support denn für eine falsch kommerziell geflaggte Lizenz?This discussion has been moved.
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Has anyone else received a late invoice after cancelingI received an past due invoice after i cancelled my subscription in December. I received my refund …
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How do I fill out this form to get my refundI have been trying to get my refund back and now that their company is closing, I want to get back …
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Remote control only 2 minute!!Re-install cannot solve the problem. How to clean un-install the TeamViewer Application and fix the…
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Host only working if someone is logged inI installed teamviewer 11 host on a Windows Server 2012R2. The teamviewer service is installed and …
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Merged: I was logged out because team viewer suspected commercial use. How do i contact them to exp…This discussion has been merged.
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Account still freeHi I paid for a pro account last october, but it still "free" when I'm using Teamviewer o…
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Merged: DOES TEAMVIEWER FREE HAVE A PROBLEM WITH WINDOWS 10?This discussion has been merged.
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