General questions
This board is your go-to place in case of any general questions about TeamViewer. Simply ask the community for help!
Discussion List
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I lost my account.Hello. I'm using licensed teamviewer and I lost my account. I try to reset password in this page …
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TV15 installing does not show destination diskI have TV14 installed (under 10.14.6). I tried to upgrade it to TV15 by the dedicate function but, …
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black screen on host after disconnectingHello, all! I have tried searching the knowledge base but it seems like nobody else here has experi…
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Android TV - TP Vision 2016 2Hi, Im using Philips Android TV. Before i had Teamviewer preinstalled and i could connect from my …
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TV 15 crazy slow and/or crashes Windows 10?I have a new machine with Widnows 10 Pro 1909 64-bit. I installed the latest teamviewer 15 and ad…
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Internal audio problemCiao a tutti, ho MAC e come sistema operativo ho MAC OS CATALINA. Ho installato Team Viewer per la …
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Password to acces the optionsDear, I want to see what the optoins are in the new 13 version. But I need a password and it seems…
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...cannot connect to Windows 10 machine remotelyBeen troubleshooting a Win10 laptop for a few days now I go to connect to it ; I see Win10 get bus…
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Teamviewer QS LicensingHi all, I work at a IT Department of a small german company. Now a Service provider wants to work…
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License issueI missed that there was an issue with our credit card and could not pay the invoice on time and my …
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Macbook - Can remote into it from Windows 10 but can't control functionsI have been able to remote into my customers Macbook from my Windows 10 - He can click Allow to let…
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Regular authentication failHello everybody, Before beginning : I failed asking a question because of a 37FF74E2 error, and I …
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Wake on lan does not work from Mac, but does from mobile app (15.0.24 update)So I just updated to 15.0.24 on OSX (10.15.1) and the Wake on LAN feature is not showing up for rem…
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Lost Recovery Code - No Phone - 170 EUR Invoice!!!I don't have my recovery code and my phone was resseted. I recieved a 170 Euro invoice from Creditr…
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TeamViewer Manager Stop workingHello, Our company had bought TeamViewer 4. We have been using TeamViewer Manager 4 also, and fill…
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Cant deactivate devices - Please helpHi Teamviewer, Im having trouble deactivate one of my devices because I hasn't more moves left de …
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Cannot Control pc remotelyHi, This might sound **bleep** but I have an issue on control remotely from my pc to another pc (V…
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how do i request my activation email be resent due to not recievingCan someone help i have entered my credit ard details and have not recieved and activation code o…
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Not receiving activation link by emailHi, I just made the purchase of license but did not recieve the activation link? Should I wait for…
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The password you have entered is invalidHello, I have troubles to connect to user computer, when I enter his ID & password I get error…
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Teamviewer vs Teamviewer desktopWhen I look into program files(x86), I see two teamviewer entries. One reads: teamviewer The othe…
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Teamviewer -Forced 144p/240p Quality Streaming?Hi Everyone, Does anyone know how to force teamviewer to stream at a low qualitysetting because th…
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Dynamic IdHello everybody, Not sure this is the good place to provide this information, but it is the only i…
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Can view but Can't control Motorola phone with QucikSupportI can view the screen on my motorala mobile but I can't control it from my PC. It is showing that &…
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some computers show as Offline when they're notI'm using TV ver 15.1.3937. I have two Windows 7 computers ALIEN1 & ALIEN2. Both have TeamVie…
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"Freezed" area, i cant use the mouse below ceratin level of the screen.Hey whats up? I ran into a problem, Im on a trip and Im using my computer remotley from my android …
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Connection error from MAC to WindowsHi, I recently updated my Teamviewer on my Windows desktop to the latest version (as of 12/18/19)…
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Blocking free versions of TeamviewerWe have bought Teamviewer license to provide remote support to PC users within corporate network. U…
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Remote cursor not visibleMaybe "Remote Cursor" is not the correct word. I basically cannot see any cursor at all.…
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Remote ViewingTeamViewer is open and works properly on my home PC (Windows 10). I can access this PC remotely fr…
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