General questions
This board is your go-to place in case of any general questions about TeamViewer. Simply ask the community for help!
Discussion List
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How to change legacy login name?Hi guys, Many years ago when I set up my account it was possible to log in with a desired username…
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Re: Cannot activate Remote Access licenseHello, We need assistance AS/AP we have a TeamViwer business license and since 24h ago we are una…
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Connection ProblemI am traveling. I work exclusively in a home office. My home office computer has the free version …
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File transfer is not an option anymoreSuddenly the file transfer option is not possible to use. I can only watch and make changes on my p…
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Help! Lost access to 400+ clients which are now on an old version ? And my license is showing FREE wHello, since today i can't access our machines spread around the globe AND since a few days our li…
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upgrade from 9 to 12Is it possible to upgrade from 9 to 12 ?
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licence is free although i paidMy treamviewer is showing as the free version, although i paid. I tried to submit a ticket, but it …
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TV remembers my password or not, I never knowHi, I have almost 100 TV clients installed all over my clients. I access them from 3 of my offices…
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Process Ancestry ValidationIs this process ancestry legitimate for TeamViewer? Process Ancestry: wininit.exe -> services.e…
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Quick support moduleQuick support custom module used to allow a password to be saved. Now the client has to click on A…
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Teamviewer 13.2 still supported?I have a friend with macOS 10.10 Yosemite, so last version she can install is version 13.2. I'm run…
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cancel my accounti need someone to up canceling my account where the other guy didnt finish
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keyboad & mouse not working on remote pcI was using team viewer last night and the remote pc now has the mouse and keyboard deactivated on …
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Stop auto updatesDue to licensing I need to continue using TV v8. Even though I have "Check for new version&qu…
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TeamViewer spamming "proxy authentication required" with no proxy in use, will not connectHi there. I've used TeamViewer for a good number of years; recently, upon each boot of my computer,…
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LAN Connection fails after rebootFrom clientside, lan connection fails as if I entered a wrong ip address. I have made several atte…
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Problem with Remote connection on TabletHi, im using Temviewer11 to connect from my Win10 PC 2 Tablets. One of the Tablets i cant connect…
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Windows 10 can't find TeamViewerToday, clicking on the TeamViewer icon on my Task Bar started producing the following error: I've u…
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How to install TeamViewer on Windows 7, 8 and 10Ticket number #3196721 I am unable to set up TeamViewer onto my PC. when I begin to install it I …
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Reboot greyed outBoth computers are running MacOS Sierra I am attempting to do a remote reboot but that feature is g…
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License Renewal, Unfortunately, you have not activated your Customer Portal account. Please click onGood Day, My license is close to expiring. When I try login to renew the license I keep getting an…
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Unable to upgrade to newer versionHi, I use the 'free' TeamViewer licence. I tried to upgrade from V9 to V14 but download stops part …
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What is the difference between "Partners" and "Clients"? I want to stop notifications when a ClientI use TV in two different ways, to connect to my own machines and to connect to family and friends.…
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Merged: Wake on lan stopped workingThis discussion has been merged.
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WOL for Synology NASThere is no way to do WOL on Synology NAS today (current version is 2.3.7) . There is a missing pie…
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Team Viewer Authentication PasswordI am trying to connect to my work computer which is up and running. When i click on the icon to ope…
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Same Partner IDI'm on Jacks old PC. Jack is on his new PC. When I try to connect with Jack we have the same partne…
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Does teamviewer work on a pc that doesnt have a monitor?Hello everyone. I only have one monitor, and have been switching it back and forth from different c…
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remote access unattended access questionI'm setting up TeamViewer for the first time. I purchased the Remote Access license to allow 1 com…
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