Activating your Assist AR license - TeamViewer Support
<main> <article class="userContent"> <p> </p><h2 data-id="general">General </h2><div class="blockquote"><div class="blockquote-content"><p class="blockquote-line"><em>This article applies to all customers with an Assist AR (formerly TeamViewer Pilot)</em><a href="https://www.teamviewer.com/en/solutions/augmented-reality-remote-support/?&_ga=2.9684853.1125108295.1637564632-1438466579.1611037515#pricing" rel="nofollow noreferrer ugc"><em> license</em></a>.</p></div></div><p>This article explains how to activate your TeamViewer Assist AR (formerly TeamViewer Pilot) License.</p><p><br></p><h3></h3><h2 data-id="license-activation-how-to-activate-one-expert-for-assist-ar">License Activation – How to activate one Expert for Assist AR</h2><h3 data-id="step-1">Step 1</h3><p>Open the License Activation email that was sent to the email account used to purchase the license. Click <strong>Activate</strong>.</p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/QQD0IY873Z5Q/assist-ar-en-activation.jpg" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/QQD0IY873Z5Q/assist-ar-en-activation.jpg" alt="Assist AR - EN - Activation.jpg" height="576" width="650" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p><br></p><h3 data-id="step-2-follow-a-or-b">Step 2 - Follow A or B</h3><p>You will be redirected to the Sign In page.</p><h4 data-id="a%3A-if-you-already-have-a-teamviewer-account">A: If you already have a TeamViewer account</h4><p>Sign in with your existing TeamViewer account, click <strong>Activate</strong> and go to Step 3.</p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/2PI9AAVVD9CF/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/2PI9AAVVD9CF/image.png" alt="image.png" height="576" width="650" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p><br></p><h4 data-id="-1"> </h4><h4 data-id="b%3A-if-you-do-not-have-a-teamviewer-account">B: If you do not have a TeamViewer account</h4><p>1) Create an account by clicking <strong>Sign Up</strong>.</p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/8PM69QD67B97/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/8PM69QD67B97/image.png" alt="image.png" height="576" width="650" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p><br></p><p> 2) Enter your email address, name and create a password. Read and accept the EULA and mark the captcha box. Click <strong>Activate</strong>.</p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/7TFFOLO5UH41/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/7TFFOLO5UH41/image.png" alt="image.png" height="576" width="650" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p><br></p><p>3) An email has been sent to your inbox for account verification. Click the <strong>link</strong> in the email to verify your account and complete your license activation.</p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/G47KK48EA4ZH/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/G47KK48EA4ZH/image.png" alt="image.png" height="576" width="650" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p></p><p><br></p><h3 data-id="step-3">Step 3</h3><p>You will be redirected to the Management Console where a pop-up confirms your license was successfully activated. </p><p>You are now signed in and can start using your license.</p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/ZE4RFTEPPEWK/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/ZE4RFTEPPEWK/image.png" alt="image.png" height="576" width="650" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p><br></p><p>For more information about Assist AR (formerly TeamViewer Pilot), please visit: </p><p>➡ <a href="https://community.teamviewer.com/English/kb/articles/46456-how-do-i-use-teamviewer-pilot" rel="nofollow noreferrer ugc">How do I use TeamViewer Assist AR (formerly TeamViewer Pilot) ? </a></p><p><br></p><h3 data-id="-2"></h3><h2 data-id="license-activation-how-to-activate-2-(two)-or-more-assist-ar-(formerly-teamviewer-pilot)-experts">License Activation – How to activate 2 (two) or more Assist AR (formerly TeamViewer Pilot) Experts</h2><p> </p><h3 data-id="step-1-1">Step 1</h3><p>Open the License Activation email that was sent to the email account used to purchase the license. Click <strong>Activate</strong>.</p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/EMWZD3AJJ99X/assist-ar-en-activation-multiple-users.jpg" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/EMWZD3AJJ99X/assist-ar-en-activation-multiple-users.jpg" alt="Assist AR - EN - Activation multiple users.jpg" height="576" width="650" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <h3 data-id="-3"></h3><h3 data-id="step-2-follow-a-or-b-1">Step 2 - Follow A or B</h3><p>You will be redirected to the Sign In page.</p><h4 data-id="a%3A-if-you-already-have-a-teamviewer-account-1">A: If you already have a TeamViewer account</h4><p>Sign in with your existing TeamViewer account, click <strong>Activate</strong> and go to Step 3.</p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/JOBW1CIOM6IH/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/JOBW1CIOM6IH/image.png" alt="image.png" height="576" width="650" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p><br></p><h4 data-id="-4"> </h4><h4 data-id="b%3A-if-you-do-not-have-a-teamviewer-account-1">B: If you do not have a TeamViewer account</h4><p>1) Create an account by clicking <strong>Sign Up</strong>.</p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/UZ80BM091492/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/UZ80BM091492/image.png" alt="image.png" height="576" width="650" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p><br></p><p> 2) Enter your email address, name and create a password. Read and accept the EULA and mark the captcha box. Click <strong>Activate</strong>.</p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/XWOCX6FPYCT2/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/XWOCX6FPYCT2/image.png" alt="image.png" height="576" width="650" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p><br></p><p>3) An email has been sent to your inbox for account verification. Click the <strong>link</strong> in the email to verify your account and complete your license activation.</p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/8ORIWRKS6C3Z/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/8ORIWRKS6C3Z/image.png" alt="image.png" height="576" width="650" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p><br></p><h3 data-id="step-3-1">Step 3</h3><p>You will be redirected to the Management Console where a pop-up confirms your license was successfully activated. </p><p>You are now signed in and can start using your license.</p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/5OF95Y61CNCF/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/5OF95Y61CNCF/image.png" alt="image.png" height="576" width="650" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p><br></p><h3 data-id="-5"></h3><h3 data-id="step-4-follow-a-or-b">Step 4 – Follow A or B</h3><h4 data-id="a%3A-if-you-already-have-a-company-profile">A: If you already have a company profile</h4><p>Click into the upper right corner, into your user name --> <strong>Administer [companyNAME] </strong>and skip to Step 5</p><div class="embedExternal embedImage display-medium float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/TPCENKKP1HI1/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/TPCENKKP1HI1/image.png" alt="image.png" height="411" width="275" loading="lazy" data-display-size="medium" data-float="none"></img></a> </div> </div> <p><br></p><p> </p><h4 data-id="b%3A-if-you-do-not-have-a-company-profile">B: If you do not have a company profile</h4><p>1) Follow our help guide to create your company profile</p><div class="js-embed embedResponsive" data-embedjson="{"body":"This article applies to TeamViewer customers with a Premium, Corporate or Tensor plan. General Within the TeamViewer Management Console, you have the ability to change user permissions centrally. You can add users to your license (Premium, Corporate or Tensor) and create TeamViewer accounts to give the users the ability to…","url":"https:\/\/community.teamviewer.com\/English\/kb\/articles\/3573-all-about-the-teamviewer-company-profile","embedType":"link","name":"All about the TeamViewer company profile - TeamViewer Support"}"> <a href="https://community.teamviewer.com/English/kb/articles/3573-all-about-the-teamviewer-company-profile" rel="nofollow noreferrer ugc"> https://community.teamviewer.com/English/kb/articles/3573-all-about-the-teamviewer-company-profile </a> </div><p> </p><p>2) You will need to add users to your company profile. You will then be able to assign the Assist AR (formerly TeamViewer Pilot) Experts to these users.</p><p>Follow our guide to add users to your company profile. </p><div class="js-embed embedResponsive" data-embedjson="{"body":"This article applies to TeamViewer customers with a Premium, Corporate or Tensor plan. General Within the TeamViewer Management Console, you have the ability to change user permissions centrally. You can add users to your license (Premium, Corporate or Tensor) and create TeamViewer accounts to give the users the ability to…","url":"https:\/\/community.teamviewer.com\/English\/kb\/articles\/3573-all-about-the-teamviewer-company-profile#add-users-to-your-company-profile","embedType":"link","name":"All about the TeamViewer company profile - TeamViewer Support"}"> <a href="https://community.teamviewer.com/English/kb/articles/3573-all-about-the-teamviewer-company-profile#add-users-to-your-company-profile" rel="nofollow noreferrer ugc"> https://community.teamviewer.com/English/kb/articles/3573-all-about-the-teamviewer-company-profile#add-users-to-your-company-profile </a> </div><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/L47MM36J9GCK/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/L47MM36J9GCK/image.png" alt="image.png" height="255" width="472" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p><br></p><p>3) Now that you have set up your company profile and users, you are ready to assign your Assist AR Experts. In the Management Console, click <strong>User Management</strong>.</p><p> </p><div class="embedExternal embedImage display-medium float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/ZBAY5VW8R0T9/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/ZBAY5VW8R0T9/image.png" alt="image.png" height="409" width="266" loading="lazy" data-display-size="medium" data-float="none"></img></a> </div> </div> <p></p><p><br></p><h3 data-id="step-5">Step 5</h3><p>The Company administration of your company (in this case <em>Social Support</em>) will appear. In the <strong>License </strong>tab, navigate to your Assist AR (formerly Pilot) Subscription and choose <strong>Assign</strong>.</p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/SUXUWJAA4KYY/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/SUXUWJAA4KYY/image.png" alt="image.png" height="698" width="1438" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p><br></p><p> </p><h3 data-id="step-6">Step 6</h3><p>Once you click <strong>Assign</strong>, a new page will appear with the current assigned and unassigned Experts.</p><p>To assign new Assist AR (formerly TeamViewer Pilot) Experts, choose the experts and click <strong>Add</strong>. Click <strong>Save</strong> to update.</p><p>If the user you would like to assign an Assist AR (formerly TeamViewer Pilot) Expert to is not listed here, please follow our guide on <a href="https://community.teamviewer.com/t5/Knowledge-Base/All-about-the-TeamViewer-company-profile/ta-p/3573#toc-hId-735677563" rel="nofollow noreferrer ugc">how to add users</a>.</p><p><br></p><p>Once you click <strong>Save</strong>, your licenses are assigned and ready to be used.</p><p>📌<strong>Note: </strong>After making the changes the number of assigned Assist AR (formerly TeamViewer Pilot) Experts out of the total available Assist AR (formerly TeamViewer Pilot) Experts will be displayed under the Details column of your license.</p><p><br></p><p>📌<strong>Note: </strong>If you need to change or reassign an expert, please contact our Customer Support by submitting a ticket: </p><div class="js-embed embedResponsive" data-embedjson="{"body":"","url":"https:\/\/support.teamviewer.com\/en\/support\/tickets\/new","embedType":"link","name":"TeamViewer Management Console"}"> <a href="https://support.teamviewer.com/en/support/tickets/new" rel="nofollow noreferrer ugc"> https://support.teamviewer.com/en/support/tickets/new </a> </div><p><br></p> </article> </main>
