This article applies to all customers with a Pilot license
General
This article explains how to activate your TeamViewer Pilot License.
License Activation – How to activate 1 (one) Pilot Expert
Step 1
Open the License Activation email that was sent to the email account used to purchase the license. Click
Activate.
Step 2 - Follow A or B
You will be redirected to the Sign In page.
A: If you already have a TeamViewer account
Sign in with your existing TeamViewer account, click Activate and go to Step 3.
B: If you do not have a TeamViewer account
1) Create an account by clicking Sign Up.
2) Enter your email address, name and create a password. Read and accept the EULA and mark the captcha box. Click Activate.
3) An email has been sent to your inbox for account verification. Click the link in the email to verify your account and complete your license activation.
Step 3
You will be redirected to the Management Console where a pop-up that confirms your license was successfully activated.
You are now signed in and can start using your license.
For more information about Pilot, please visit:
License Activation – How to activate 2 (two) or more Pilot Experts
Step 1
Open the License Activation email that was sent to the email account used to purchase the license. Click Activate.
Step 2 - Follow A or B
You will be redirected to the Sign In page.
A: If you already have a TeamViewer account
Sign in with your existing TeamViewer account, click Activate and go to Step 3.
B: If you do not have a TeamViewer account
1) Create an account by clicking Sign Up.
2) Enter your email address, name and create a password. Read and accept the EULA and mark the captcha box. Click Activate.
3) An email has been sent to your inbox for account verification. Click the link in the email to verify your account and complete your license activation.
Step 3
You will be redirected to the Management Console where a pop-up that confirms your license was successfully activated.
You are now signed in and can start using your license.
Step 4 – Follow A or B
A: If you already have a company profile
Click into the upper right corner, into your user name --> Administer [companyNAME] and skip to Step 5
B: If you do not have a company profile
1) Follow our help guide to create your company profile
2) You will need to add users to your company profile. You will then be able to assign the Pilot Experts to these users.
Follow our Help guide to add users to your company profile.
3) Now that you have set up your company profile and users, you are ready to assign your Pilot Experts. In the Management Console, click in the upper right corner, under your username. Click Administer [Your Company Name].
Step 5
The administration of your company (in this case MyCompany) will appear in a PopUp. In the General tab of the PopUp, go to your Licence Pilot Subscription and edit the settings.
Step 6
Once you click Edit, a new pop-up will appear with the current assigned Experts.
To assign new Pilot Experts, click Add.
Step 7
Select the users that should have Pilot Expert assigned to their account, confirm by clicking Add. Click Save to update.
If the user you would like to assign a Pilot Expert to is not listed here, please follow our guide on how to add users.
Once you click Save, your licenses are assigned and ready to be used.
📌Note: After making the changes the number of assigned Pilot Experts out of the total available Pilot Experts will be displayed under the Details column of your license.
📌Note: If you need to change or reassign an expert, please contact our Customer Support by submitting a ticket:
