This article applies to iOS users in all licenses.

General

Since the release of the TeamViewer QuickSupport app for iOS for iOS 11, it is generally possible to share your iOS screen via TeamViewer. 

The screensharing allows supporters to provide the best possible support for iPhone and iPad users as they can see exactly what’s happening on the device screen and can guide users better on solving issues on their device.

TeamViewer 14 and iOS 12 

Since the launch of TeamViewer 14 and iOS 12 the screensharing solution has become even better as you can start the broadcasting with one tap inside the QuickSupport app.

Requirements

To be able to use this feature, you must meet the following requirements:

  • The iOS device (iPhone or iPad) requires iOS 12 to be installed.
  • Make sure, that the latest updates are installed for the TeamViewer QuickSupport app on the iOS device.
  • You have TeamViewer 14 installed on the device you want to connect with. This is possible with Windows, macOS, Linux, Android, or iOS devices.

Basic setup

Make sure, every device is set up correctly in order to use the screen sharing functionality for iOS devices. Therefore, you’ll need to do some preparations before you can connect to an iOS device.

The following initial steps must be done to start a screen sharing session for remote support:

  1. Download and install the TeamViewer QuickSupport app for iOS on the iPhone or iPad you want to connect to. The app can be found in the AppStore for iOS.
  2. Download and install TeamViewer on WindowsmacOSLinuxAndroid, or iOS to connect to the device.

Connect to iOS for remote support

Compared to connections to other operating systems like Android, iOS doesn’t allow remotely controlling the device.

Therefore, when connecting to and iOS device, TeamViewer is providing a solution to make support easier for these devices as it provides the ability to see the screen of the iOS device live and be thus able to better guide users on solving issues in their device themselves.

Please follow these steps to use iOS screen sharing for remote support.

On the iOS device

1. Follow the instructions on the initial setup

  1. Open up your iOS settings
  2. Go to Control Center > Customize Control

    customize-control-center.pngOpen up custom control center settings.

  3. Add Screen Recording to be displayed in the Control Center

    add-screen-recording-to-control-center.pngAdd Screen Recording to Control Center.

2. Open the QuickSupport app

3. Give your TeamViewer ID to your supporter

4. Confirm the connection request by clicking on Allow or reject the request by clicking Cancel

On the supporting device

  1. Open TeamViewer full version on Windows, macOS, Linux, Android, or iOS
  2. Enter the TeamViewer ID 1 from the iOS device and click Connect to partner 2

    teamviewer-full-version.pngConnect to the iOS device.

    • The remote partner will receive a connection prompprompt-for-screen-sharing.pngPrompt for remote support.

        

  3. If accepted and after the user activated the screen sharing in his iOS control center, you can see the screen of the device and are able to guide the iOS user on how to solve issues in the device

New iOS screen sharing workflow - video

Stop screen sharing in the iOS device

To stop screen sharing via TeamViewer on the iOS device, there are several approaches:

  • Open the Control Center and tab the red blinking screen recording icon
  • Tab on the title bar and select Stop in the Screen Broadcasting popup

After screen sharing is stopped, the title bar will no longer be in red.

For more information about iOS Screensharing see: https://www.teamviewer.com/features/ios-screen-sharing/.

Set up for iOS 11 and TeamViewer 13

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