This article applies to users with a Business-, Premium- or Corporate license.
Used for instant support, this module does not require installation or administrator rights.
The Quick Support module will streamline processes for IT Support staff and create efficiency and increased response time to clients.
With Quick Support, Administrators can manage service requests more efficiently by having the ability to assign open service requests to specific support staff.
You will have the option to asssign the open service case to another support member or to a different group.
There is also a few places where notification's will be received when a new service case is opened.
Quick Support service notifications will be reflected in the Management Console under Service Queue, in the Computers and Contacts list on the TeamViewer application and new in TeamViewer 12 there is an option to receive email notifications for new service requests.
To create your Custom Quick Support, you will need to log into your Management Console and look for Design and Deploy on the left hand side. You will then look for +Add QuickSupport at the top of the page.
Once you click +Add QuickSupport, you will be able to customise the module and choose your settings.
The settings that are available on the Quick Support module are as follows:
*Will only show if "Automatically add users to a group in your Contacts list" is unchecked
Permanent link- Serves to call up the module. Provide this link to your customers. You can also define the link yourself.
When you have finished customizing your module and chosen your settings, you will click Save at the bottom of the page. Once you click save you will be provided with your permanent link that will always install the module you created specific to your version of TeamViewer.
**Disregard the Download deployment package link as this pertains to a Corporate license.
You can customise the permanent link as well by clicking the Edit button to the right of the link.
Once you click Apply and Save, you will be provided with your custom permanent link which you can provide to your client's to download your module or you can use the link to create a Support Button on your website following the steps provided by clicking the hyper link.
When your client runs your permanent link and you make the initial connection, if using the SOS Button option, once you have ended the connection there will be a TeamViewer icon left on the desktop of your client computer that they can simply double click to create a new service request for future support needs.
The Title mentioned in the settings above will be inherited and show on your client's desktop SOS Button. You can always rename the shortcut as well once the SOS Button has been placed on the desktop.